SearsReviews 495

I love Sears because of the nostalgia from my childhood. However, that's where my love of Sears ends. Their men's clothing is reasonably priced and of decent quality, however, the selection is severely limited. Everything else in the store is severely overpriced. Never ever pay the full regular price on electronics or appliances. The prices are very jacked up. I was recently in the market for a vacuum cleaner and check out sears since they had a huge selection in the store. I'm the type of shopper that want to check out a product in person and test it out if I know I'm going to spend a lot of money on it and have it for years to come. The particular model of vacuum cleaner I wanted wasn't available at Sears, however, they offered a lower end model for a higher price than the manufacturers website.

I made a purchase through the Sears.ca, what a nightmare.
I never received a conformation of my order,
When I called the customer service (which is useless) they had no record of my order so I have to replace my order again.

I asked to have my order delivered to my home because of the size of the item I can not fit it in my vehicle, and it was rerouted to the nearest pick up location, which is 45 minutes from my home.
When I called to have to shipped to my home the "customer service" agent said that it was not possible. Then she said it would be $65 charge if I wanted it done, when I said yes she laugh that I would pay $65 to have it delivered.

I will NEVER order anything else from Sears.ca, or Sears.com.
This was a birthday gift I ordered and it is now 3 weeks late for the birthday, I ordered the gift 6 weeks ago. My purchase was Tennis Table and cost after re-routing and additional cost around $360 from a sale price of $240.

Thank you sears.ca, sears.com, and sears and general for total disappointment.

USED SEARS MARKET PLACE AND HAD 400.00 BATE AND SWITCH DONE TO ME. SEARS HAS DONE NOTHING TO ASSIST IN 5 DAYS AS THEY PASS ME FROM ONE PERSON TO THE NEXT. MATTER OF FACT THEY EFT LITTLE TROOPERS ON LINE AS THEY RIP OTHERS OFF LIKE THEY DID ME...

BUYERS BE WARE STAY OFF OF SEARS MARKET PLACE SITE THEIR ON LINE SOLUTIONS TEAM STINKS AND DOES NOT PROTECT THE BUYERS... USE EBAY THEY STAND BEHIND THEIR CUSTOMERS BIG TIME... BUYERS DON'T USE SEARS THEY ARE NOT THE COMPANY THEY USE TO BE AT ALL... THEY STINK BIG TIME!

Two weeks ago I bought a King sized mattress and box springs so that my husband who is dying from COPD can rest comfortably. I was told it would be delivered no later than today, September 19th and could possibly be delivered as early as September 12th. I was also told that I would receive notification 24 hours prior to the delivery. The 12th came and went so I knew that was not going to happen but last night on the 18th I got a voicemail saying that the delivery would be made between 5 and 7 pm on the 19th, or the next day which is today. I had some friends come over and help this morning and removed the bed from our bedroom so that it would be ready for the delivery. Then at 11:30 AM this morning I get a call (just 5 hours before the delivery window) saying that the delivery was postponed and left a number to call. I called the number and they say it will be another week at the earliest. Now what the he! Am I supposed to do? I have a dying husband and because of your ineptitude he has nowhere to sleep. THAT IS INEXCUSABLE! This after my husband has spent over 7,000 at this lousy company in the past year. I have no idea what we are supposed to do now, but you can bet this story will be posted anywhere on the web I can put it, and also the local news if they are willing to air it. You people should be ASHAMED for the treatment of your customers. This is unbelievable.

They take pains to resolve customer complaints in a fair way.

I was overcharged (Sears is a big bureaucracy and does make mistakes). I complained and their representative did a careful job of collecting the facts.

In the end, I did not agree with their conclusion, but I have never seen a big company take such pains to do the right thing. Some companies will easily yield to customer complaints (good PR; helps keep customers loyal), and other companies will never give an inch, once they have your money. Sears is willing to employ people to make the fairest, most reasonable resolution of customer complaints.

This web site is broken in so many places it's obvious that they do little to no QA whatsoever. When I login to the primary "ShopYourWay" site and try to update my account details, I receive a "cannot send message." (WTF?) When I login to the Sears credit card site and try to add a mobile phone number, the page validates the phone number as if it were an email address! Pathetic (I wish I could post a snapshot of this blatant error). It's amazing the Sears web site handles purchases at all.

If anything goes wrong with your product Sears is a horror to deal with. I have never seen such terrible customer service. I was put on hold and transferred for three hours, none of the people I talked to could help. During this time I was hung up on three times while they were transferring my call and the whole process would start again. The only way that I ever got help was complaining online which got me assigned to a case manager. Just avoid the hassle and order from somewhere else.

I ordered a pair of gloves and got received only one glove. It took me 3 months and a lot of phone calls and emails to get my refund. They used 3rd party warehouse to send this item. I think that was a scam, done on purpose so customer after a long time of fighting for many would give up and they win.

If you are trining to order online through sears.com try it be delivered to store, not straight to your house. Worse comes to worst, you can blame the store and write afeedback on google maps. I bet they would be pist off.

Ordered a drive pulley for a Whirlpool washer. (from Sears) They said they had it. Paid and waited. Three days later they sent email, cannot get it. They sell the washer. Went to amazon and ordered. Got it in 2 days. For 1/3 the cost. Again amazon has been the best site for getting products. At lease Sears did a refund to my credit card in 2-3 days. Partselect.com which I used first, I'm still waiting for a refund from 10-20-2013. They are the worst site to buy from.

I purchased the full retail version of Microsoft Office Professional 2010 from EWPLUSOFT via the Sears Marketplace. You really want to avoid purchasing software from EWPLUSOFT since they provide developer's licenses rather than retail licenses (called Office Professional Plus 2010). Microsoft will not activate developer licenses without a developer's subscription. I have no idea of the cost this subscription since I am a home user.

I sent 8 e-mails asking EWPLUSOFT for a disc with the retail version of the software or a full refund. EWPLUSOFT sent 7 e-mails simply telling me that I needed to download the software from their website "to fix the problem" in lieu of retail disc. In the 8th e-mail, EWPLUSOFT finally acknowledged that they will neither provide a disc with the retail version of Microsoft Office Professional 2010 nor provide a refund.

Again, you really want to avoid doing business this Marketplace seller!