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Sears Reviews Summary
The overall reputation of the company reflects a significant decline in customer service satisfaction, with numerous reviews highlighting persistent issues related to service delays, unresponsive support, and difficulties in obtaining refunds or repairs. While some customers acknowledge the quality of products, the overwhelming sentiment reveals frustration with the handling of warranties and service appointments, often leading to prolonged wait times and unresolved issues. The consistent reports of disorganized customer support and inadequate communication suggest a pressing need for the company to enhance its service protocols and prioritize customer experience to restore trust and reliability.
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My service at Sears and in particular with first floor manager Kathy at the Spring Hill Mall store has been more than excellent. Our paths have crossed many times and she has always been very helpful and understanding of my issue at that time, She is certainly an asset to this store and Sears in general.
Bought alot of craftsman tools from Sears. You can't go wrong with their customer service and staff. Always friendly smile and a hello walking into their store.
I have always loved shopping at Sears but living i Europe limits my selection of power tools because of voltage differences
Sears merchandise is pretty much on par with other stores like Target and JcPennys. Their customer service is not all that great, but they try to sell their stuff for much more then other stores. I tend not to shop at them because of that. They are pretentious and have no reason to be.
Now they are just another Sell Out, by making all of their tools in China. What ever happened to American made?
Craftsman used to mean something!
Two years ago I was getting ready to buy a home and wanted to pay off all my credit cards to make the loan package go more smoothly.
When I paid off Sears, they lowered my credit limit. When I did, it lowered my credit score.
I complained to Sears to see if they would re=instate the higher credit limit, but they said no they couldn't.
Naturally I closed the account and cut up the credit card and have never bought anything from them again with either cash or another credit card.
Please sitejabber, give us a choice for ZERO stars - that's what Sears deserves.
Except for sears appliance section it is a great disappointment. Clothes are cheaply made and very outdated.
I love Sears. I even love the smell inside a sears store. They stand behind their products pretty well
I have shopped at Sears for years and they have a good variety of merchandise and an excellent return policy
We've never gone wrong with Sears merchandise especially on appliances. Great quality and long lasting.
Worst customer service and products ever. Will never buy from them again. NEVER!
Sears cares about your experience and tries to make it as great as possible.
I like Sears. Their merchandise is very good quality, returns are no hassle. Variety is good with top brands. I feel the stores do need a fresh look though as I think the décor does put customers off. Craftsman tools are a deal and the hand tools are warranted for life. Can't beat that.
I bought many thing from sears store. Prices are very very reasonable according to the product quality.
Sears has to be one of my favorite stores! Love the quality and the customer service
If you can afford it, Iwould suggest them, especially for electronics. DO NOT USE A WARRANTY IF IT IS BUY SQUARE TRADE WARRANT COMPANY
I love Land's End clothes and shoes. I only purchase appliances and tools at Sears.
I bought a mattress on discount and quality was same as when i bought on full price. Simply i love sears
The tools alone will outlast the company. Never buy anything less than a craftsman tool and only from this store. Its legendary tools have inspired generations of fathers such as mine to retell the tale of the warrantied wrench with the no question return and replacement. Craftsman tools are heirlooms within American families. I should direct the next commercial based on this idea. Please contact me if you are interested in making this happen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members