Lance A.

Site return and exchange policy contradict itself. They accept returns in 30 days but then list all of the reasons why they wouldn't return items which would be all of the reason you would want to return items. They asked me to send pictures of items that were too big. They provided a China address for returns but told me that they may not receive the package due to customs. Then wanted to hold me accountable for the additional taxes and fees that their country requires them to pay. The clothes and shoes are very cheaply made and look cheap. This company sales under several different sites and names clocolors, skool spool, xinqqiaochen. Total fraud! PayPal should do better when it comes to verifying companies.

This is the 3rd time I have gone through this with Sears. I have either gotten the wrong item or didn't receive the item at all and the only resolution for my inconvenience is sending the item back and repurchasing the item I should have received. Sears has never admitted fault for their faulty order pulling process. The manager is always in a meeting and won't be available for an hour "so call back. " when it is Sears fault then Sears should do the contacting. The offer of free shipping isn't compensation because after a certain threshold shipping is free anyway.

This is the last opportunity Sears online will get from me but as far as your other customers, please find a better resolution or you will lose them to Amazon.