mitch y.

Pray that whatever you purchase from them will never have problems. I bought my laundry W/D combo last year in Jan. My laundry washer broke down.
Called Sears to have it fixed on Sep 3.
The techs x2 came to evaluate it with barely any PPE on Sep 17. Was informed by them that they need parts.
2 of 3 parts were delivered. 3rd part on back order.
Today, Oct 19, still without resolution. Was put on hold when I called *******655 for 3 hours and 4 minutes only to be told that they will "escalate" the issue and have someone call me back within 2~3 business days. Will be demanding a new W/D combo replacement or I'm getting legal involved. Case number: *******