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Nicholas W.

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Experience: Baby & Kids

Member since April 2020

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1 Review by Nicholas

Sears has sent me at least 3 different orders incorrectly. First they sent me Baby Essentials Pink Fox diaper bags (x2) and another set of Peekaboo Baby Essentials diaper bags (x2) instead of the Leap Frog diaper bags (x2) and Tender Kisses striped (x2) diaper bags I ordered. Then they sent me a pug power 2 piece set (2T) instead of onesies. Now most recently they sent me a 3 pack nuby bottle set instead of the 6 bottle, 2 pacifier set I ordered.

Background: The items are sent to an MSC affiliate and shipped to The Bahamas

Usually Sears would provide a points refund since they're sending me completely wrong items but this last time they refused and said I needed to return the items. To return an item send to the Bahamas which I paid taxes and freight on would essentially cost me more than the item itself. It wouldn't make sense. I declined and told them I would write a review.

I've placed at least 100 orders with Sears but this is becoming a trend where they provide incorrect items. They also once sent expired and incorrect food items that I ordered. Sears is an unreliable company. It's becoming prohibitive & time consuming to do business with them

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