Dean O.

I would highly recommend that you stay away from shopping online with Sears. I ordered a small (6 cu ft) freezer from Sears on April 3,2020. I received a receipt confirming the purchase with a delivery date of May 30th. The evening before I got an automated call giving me a delivery time from 12:45 - 2:45. My wife and I were excited that we'd finally get our freezer after waiting 2 months. At 3:00 pm I called customer service and they were clueless after 25 minutes on the phone they told me it wasn't in the warehouse - uh covid19, uh unexpected delays. You'll get a call on Monday or Tuesday to reschedule the delivery. You guessed it no call. Got on the phone again - still clueless. I asked if it had even shipped yet - oh yeah, delivery will call when it gets in. Suspicious of that, I tried the customer service chat. They were very polite and their representative assured me that it had shipped and been delivered to a local warehouse. And to make up for the inconvenience they would take 5% off the price. The rep assured me that I would be contacted within 24 - 48 hours to set up a new delivery date. Shocker! Nobody called. Got on the phone AGAIN and finally pinned the rep down about where my freezer was - it wasn't anywhere because their vendor didn't have one to ship! I canceled my order letting them know I would NEVER shop with Sears again which didn't bother the "customer service" rep at all and he calmly told me that the refund would take 15 - 30 days. Outrageous! Sears will never dig their way out of bankruptcy because the whole company is incompetent! Stay away, you've been warned.