HP8720 ALL IN ONE PRINTERS
Since I had great luck with the HP7410, I went with the HP8720 thinking that HP continued their quality and support. I was wrong. I was even told by the associate in the store that they're bad and people are complaining, but didn't take it seriously until I became the next victim. The printer started breaking down about 3 months after I purchased it. At first I thought it was a cartridge issue, so I replaced the cartridges. Than I read that HP had software/firmware that prevented anyone from using cartridges other than HP. After contacting HP and doing further testing, I came to the conclusion that the printheads themselves were prematurely going bad if you had low usage, like home use. After I reported the issues, I didn't get anywhere with HP that would help me with the issue, and now the HP8720 is just a big paperweight sitting next to my desk for about a year now. Being confined to our homes, it would be extremely beneficial not to have good printer. HP products, especially my printer is nowhere close to what they once were. BAD deal for the elderly and disabled, since you won't win the fight with billionaires... No new printheads, as they're too expensive for me to afford and replace on my own. Nothing else helped. You get Delays and the runaround until the Warranty expies and then you're tatally on your own.
5/25/2020 1:02 PM