I ordered an in-stock item, a cap, with standard delivery in 5-7 business
days, shipping confirmation by email. Eight weeks later: no shipping
confirmation, no order status, no date, no merchandise, no money back...
I did get the opportunity to write to customer service: over a dozen emails.
What happened: I wrote asking about my order, they "escalated" the order.
Whennothing happened, I cancelled my order, and asked for my money back. They
apologized for the delay, and appreciated my business and loyalty, and my
I cancelled my order again, and they assured my they were doing everything in
their power to get my order filled, and truly appreciated my etc. etc.,
including my fandom.
Twelve days later, I cancelled again -- first they couldn't help me as they
didn't have enough information on my order. (The order and incident numbers
were in the subject of the mail, in the form and format their mail help system
So resend, pointing these numbers out -- asking for my money back once again.
They "escalated" a request to have my order closed out. But they can't give my
money back right away, for some reason to do with their order system. They are
busy appreciating my patience, though.
Six days later, I ask about my money, and ask for a date for my money to turn
up, and that I will ask PayPal to give me my money back, as they haven't
delivered for eight weeks.
They tell me: if I do complain to PayPal, I won't get the money back from
Paypal, as "the refund will be rejected by their system".
So they have the money, don't send the merchandise in the agreed time, don't
give a date for the merchandise to turn up, don't honor a cancellation, and
tell me that a PayPal refund request will lead to my not getting my money
PayPal did eventually get me my money back.
If you are looking for a particular cap, go somewehre else. If you have money
you want to lend them for a while, and enjoy aggravation, go right ahead and