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LightInTheBoxReviews 13,760

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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Switzerland
1 review
0 helpful votes
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Better than expected.
February 6, 2026

From the clearly laid out shop and the quality of the products to the punctual delivery, everything was very good. Thank you.

Date of experience: February 6, 2026
France
1 review
0 helpful votes
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Robe de chambre
February 6, 2026

Tout est de bonne qualité
Juste une petite déception, la robe de chambre est plus courte que celle de la photo

Date of experience: February 6, 2026
Latvia
1 review
0 helpful votes
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Droši pasūtījumi
February 3, 2026

Ātra piegāde, kleitu pirku jau otro reizi, tikai no citas vietnes, kvalītāte pārbaudīta.
Paldies,

Date of experience: February 3, 2026
Virginia
1 review
0 helpful votes
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Podwójny zakup
February 1, 2026

Dwukrotnie kupiłam ten sam produkt. Zabrakło mi informacji, że już coś takiego kupiłam. Ponadto nie odpowiedzieliście na mojego maila w sprawie zwrotu właśnie tego produktu.

Date of experience: February 1, 2026
Finland
1 review
0 helpful votes
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Overall good experiences
January 28, 2026

The products that I have purchased are good and the prices are good as well. The only problem that I have experienced is how to get the right size.

Date of experience: January 28, 2026
Poland
1 review
0 helpful votes
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Saisfied
January 27, 2026

Big selection, all sizes avalible, good prices. Good quality. Clothes do not changeafter several washes.

Date of experience: January 27, 2026
Norway
1 review
0 helpful votes
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Shopping
January 24, 2026

A lot of exciting products! Thank You to all the people that makes this possible.
We are - we can be! Let grown up people choose the way that suits them! There is nothing like a fixed thruth - we need to follow our hearts and use the days we are given! A treasure in the mailbox is great!

Date of experience: January 24, 2026
Belgium
1 review
0 helpful votes
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Satisfaction - comme affiché
January 23, 2026

Très bien, pas de problème. Je recommande très volontiers. ----------------------------------------

Date of experience: January 23, 2026
Spain
1 review
0 helpful votes
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There was a small problem because I wasn't at home when the delivery person arrived. After some good customer service, I received my shirt and pants. They are just as nice as my previous orders.

Date of experience: January 21, 2026
France
1 review
0 helpful votes
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Super
January 21, 2026

J'ai toujours eu une bonne expérience avec vous. Et aujourd'hui encore je suis satisfaite de mon coli que je viens d'ouvrir à l'instant.

Date of experience: January 21, 2026
Sweden
1 review
0 helpful votes
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Clothes in good materials. That allow movement. Fit the body. And that breathes. Maximum comfort. Very important to me. I want to be able to move freely in clothes I wear, and maximal comfort gives a more relaxed lifestyle.

Date of experience: January 21, 2026
NL
1 review
0 helpful votes
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Je kunt vinden wat je zoekt
January 20, 2026

Mooie spullen in vele catagorieen.prijs soms te laag w. B de kwaliteit maar ook weer kloppend niet of hier niet verkoopbaar, voor iedereen wel wat te vinden anders neem je de tijd niet of moet je aan de bril ha ha.
Leuker dan een magazine lezen of een serie kijken voor de drukke mensen onder ons die geleefd worden i.p.vl leven en de dag te plukken en toch de $#*! waar we wereld-wijd in zitten nu is dit een goede afleiding en maakt je blij

Date of experience: January 20, 2026
Austria
1 review
0 helpful votes
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Kauf von Hose und Pullover
January 20, 2026

Hat etwas länger gedauert mit der Lieferung aber dafür sind die gekauften Artikel sehr gut und gefallen mir!

Date of experience: January 20, 2026
Belgium
1 review
0 helpful votes
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Good, but it could be better...
January 20, 2026

The goods I ordered are of acceptable quality, but the packaging is simply terrible. Everything is shipped in shipping envelopes (shipping bags) instead of sturdy cardboard boxes, and the delivery takes far too long.

Date of experience: January 20, 2026
Portugal
1 review
0 helpful votes
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Produtos de qualidade
January 17, 2026

Tem bons produtos e baratos, todos os produtos são de excelente qualidade, todos os produtos que comprei são de excelente qualidade! Abraço

Date of experience: January 17, 2026
NL
1 review
0 helpful votes
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Comfortabel
January 16, 2026

The legging is great the vest is not so fluffy as is seponeren to be
But im satisfied with the legging
I want to buy more of them nice print

Date of experience: January 17, 2026
Spain
1 review
0 helpful votes
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A good purchase
January 14, 2026

A very complete smartwatch. You can see your Blood oxygen, Blood pressure, Heart rate, Body temperature, Blood composition, etc.

Date of experience: January 14, 2026
Greece
1 review
0 helpful votes
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Very good
January 14, 2026

Information about the shipment and tracking of the product, fast delivery, good prices, I received what I wanted and with the correct dimensions

Date of experience: January 14, 2026
NL
1 review
0 helpful votes
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Very pleased
January 14, 2026

Very pleased with the products I've ordered and received. I always check the size carefully because I don't like to return, too much hassle.

Date of experience: January 14, 2026
Finland
1 review
0 helpful votes
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Selection has been done with care and the products are mainly of good quality. Good shipping services and everything has been taken care with the customs etc. formalities.

Date of experience: January 9, 2026