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LightInTheBoxReviews 13,740

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

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Finland
1 review
0 helpful votes
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Selection has been done with care and the products are mainly of good quality. Good shipping services and everything has been taken care with the customs etc. formalities.

Date of experience: January 9, 2026
Mexico
1 review
0 helpful votes
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La entrega
January 6, 2026

El pedido se perdió por un tiempo, supuestamente intentaron entregarlo y no estuve, pero nunca me avisaron que llegaria, el pedido fue devuelto y luego de regreso, eso tardó mucho creo que 2 meses,
Finalmente lo recibí y la ropa en general de buen diseño, corte, talla, colores, y material, excepto el pantalón que me pareció muy delgada la tela, pero relación precio - calidad, excelente.

Date of experience: January 6, 2026
Czechia
1 review
0 helpful votes
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Opakovaná spokojenost
January 6, 2026

Mnohokrát opakovaný nákup na LightInTheBox. Pokaždé naprostá spokojenost s objednáním, zabalením a doručením vybraného zboží. Doporučuji obchod LightInTheBox pro využití dalšími zákazníky.

Date of experience: January 6, 2026
Czechia
1 review
0 helpful votes
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Dámská mikina
January 6, 2026

7. 12. 2025 jsem objednal a zaplatil dámskou mikinu jako dárek k letošním Vánocům. Doručena měla být kolem 2. 12. 2025. Ale ve skutečnosti jsem ji dostal až 3. 1. 2026

Date of experience: December 7, 2025
Germany
1 review
0 helpful votes
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Tolle Haken
January 6, 2026

Die Lieferzeit war angemessen. Die Haken sind sehr leicht anzubringen und halten v. a. an glatten Oberflächen super. Bei rauhem Untergrund habe ich einen zusätzlichen Kleber verwendet, womit die Haftung stabil geworden ist.

Date of experience: December 20, 2025
NL
1 review
0 helpful votes
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In het algemeen goed spul
January 4, 2026

In het algemeen goede kwaliteit, in 2 weken bezorgd (voor mij snel genoeg). Kleding blijft lastig. Vroeger zat er een tekeningetje bij de maattabel zodat je kon zien hoe je moet meten. Laatst een jas gekocht en de mouwlengte had wat langer gemogen, verder een goede jas dus wel gehouden. Ik koop niet veel kleding via internet want vaak is de pasvorm net niet wat ik wil en terugsturen is soms een gedoe, Maar verder prima spul.

Date of experience: January 5, 2026
Switzerland
1 review
0 helpful votes
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Ricambi chiavi auto
December 31, 2025

Articolo come da descrizione, si adatta perfettamente ai pezzi della chiave originale.
Sostituire chiavi auto rotte ad un prezzo ragionevole.

Date of experience: December 31, 2025
Belgium
1 review
0 helpful votes
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Too long delivery time
December 31, 2025

My order was made on 05/12. With tracking system I saw that the product was arrived on the platform delivery on the 12/12 (top!) but I received my package on the 23/12! The Belgian organisation Caniano wrote that they came on the 13 and the 20/12 but it's not true because we were at home!

Date of experience: December 23, 2025
Spain
1 review
0 helpful votes
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Grey plain pullover advertised as beautiful pale gray - arrived in quite sad, unattractive grey.
Another one in three wide parts: white/black, red and black - where it looked attractive red - arrived rusty/brown. In future, please make sure that colours correspond to the ones advertised in your catalogue.

Date of experience: December 30, 2025
France
1 review
0 helpful votes
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Super reactif
December 30, 2025

Merci de votre comprehension pourmàon costume arriver avant le 31 decembre livraison rapide merci beaucoup freddy

Date of experience: December 30, 2025
France
1 review
0 helpful votes
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Pas recommandé
December 27, 2025

Pas du tout Satisfaite - Déjà envoyé un Message dans ce sens. Pas moyen de renvoyer un colis non conforme et donc je n'utiliserai plus ce site - Pas assez Flexible et en plus vous devez repayer.

Date of experience: December 27, 2025
LightInTheBox F. LightInTheBox Rep
2 weeks ago

Cher client,

Je suis Megha, responsable du service client chez Lightinthebox.

Je suis sincèrement désolée pour les désagréments occasionnés. Vous allez maintenant bénéficier d'une assistance personnalisée dans les plus brefs délais.

J'ai créé un ticket d'assistance n° 103936840 concernant votre problème. Le message relatif à ce ticket a été envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.

Je suis à votre entière disposition!

Cordialement,
Megha
Service client Lightinthebox

Germany
1 review
0 helpful votes
Follow Reinhart H.
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Very good taste, very good production:-) I was very content and like to wear your clothes very much!

Date of experience: December 23, 2025
Sweden
1 review
0 helpful votes
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And now I have bought several products as a Christmas gift to myself and I feel outstanding wearing my coats and jackets😄

Date of experience: December 23, 2025
Germany
1 review
0 helpful votes
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Super preis super qualität
December 23, 2025

Ein etwas längere lieferzeit aufgrund der entfernung aber bin super zufrieden mit dem druck und der qualität der sachen

Date of experience: December 23, 2025
Finland
1 review
0 helpful votes
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Easy and hassle-free shopping.
December 20, 2025

Fast and smooth deliveries. Products as described and well packaged. No problems with deliveries and the products have arrived intact.

Date of experience: December 20, 2025
Germany
1 review
0 helpful votes
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Very good!
December 19, 2025

Quality is good and the text on the shirt is the hit!
Thanks to your team for these good inspirations!

Date of experience: December 19, 2025
Belgium
1 review
0 helpful votes
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Sunshine
December 19, 2025

It's was a long time ago I haven't visit Light in the Box. After so many days, months and years I founded nice to have a look on your website.

Date of experience: December 19, 2025
Italy
1 review
0 helpful votes
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AMAZING
December 19, 2025

Abito perfetto! Tessuto eccellente, taglio sartoriale impeccabile e vestibilità da sogno. Mi sento al top: elegante, comodo e sicuro di me. Consigliatissimo!

Date of experience: December 19, 2025
Sweden
1 review
0 helpful votes
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Good service
December 19, 2025

Ordered some clothes, easy to find what you want, good prices and information.
Received my order on time with no problems.

Date of experience: December 12, 2025
Italy
1 review
0 helpful votes
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Excellent and reliable Seller
December 16, 2025

Excellent and reliable Seller: definitely recommended, for the general quality of the articles, the quality-price ratio, the celerity of the shipping and delivery times, and the kindness and professionality of the Customer Service.

Date of experience: December 17, 2025