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LightInTheBoxReviews 13,753

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Switzerland
1 review
0 helpful votes
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Gut beschriebenes Produkt
January 23, 2026

Bin sehr zufrieden mit dem Produkt, gute Qualität und prompte Lieferung, danke ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Date of experience: January 23, 2026
Belgium
1 review
0 helpful votes
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Satisfaction - comme affiché
January 23, 2026

Très bien, pas de problème. Je recommande très volontiers. ----------------------------------------

Date of experience: January 23, 2026
Spain
1 review
0 helpful votes
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There was a small problem because I wasn't at home when the delivery person arrived. After some good customer service, I received my shirt and pants. They are just as nice as my previous orders.

Date of experience: January 21, 2026
France
1 review
0 helpful votes
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Super
January 21, 2026

J'ai toujours eu une bonne expérience avec vous. Et aujourd'hui encore je suis satisfaite de mon coli que je viens d'ouvrir à l'instant.

Date of experience: January 21, 2026
Sweden
1 review
0 helpful votes
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Clothes in good materials. That allow movement. Fit the body. And that breathes. Maximum comfort. Very important to me. I want to be able to move freely in clothes I wear, and maximal comfort gives a more relaxed lifestyle.

Date of experience: January 21, 2026
NL
1 review
0 helpful votes
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Je kunt vinden wat je zoekt
January 20, 2026

Mooie spullen in vele catagorieen.prijs soms te laag w. B de kwaliteit maar ook weer kloppend niet of hier niet verkoopbaar, voor iedereen wel wat te vinden anders neem je de tijd niet of moet je aan de bril ha ha.
Leuker dan een magazine lezen of een serie kijken voor de drukke mensen onder ons die geleefd worden i.p.vl leven en de dag te plukken en toch de $#*! waar we wereld-wijd in zitten nu is dit een goede afleiding en maakt je blij

Date of experience: January 20, 2026
Austria
1 review
0 helpful votes
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Kauf von Hose und Pullover
January 20, 2026

Hat etwas länger gedauert mit der Lieferung aber dafür sind die gekauften Artikel sehr gut und gefallen mir!

Date of experience: January 20, 2026
Belgium
1 review
0 helpful votes
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Good, but it could be better...
January 20, 2026

The goods I ordered are of acceptable quality, but the packaging is simply terrible. Everything is shipped in shipping envelopes (shipping bags) instead of sturdy cardboard boxes, and the delivery takes far too long.

Date of experience: January 20, 2026
Portugal
1 review
0 helpful votes
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Produtos de qualidade
January 17, 2026

Tem bons produtos e baratos, todos os produtos são de excelente qualidade, todos os produtos que comprei são de excelente qualidade! Abraço

Date of experience: January 17, 2026
Greece
1 review
0 helpful votes
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Very good
January 14, 2026

Information about the shipment and tracking of the product, fast delivery, good prices, I received what I wanted and with the correct dimensions

Date of experience: January 14, 2026
NL
1 review
0 helpful votes
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Very pleased
January 14, 2026

Very pleased with the products I've ordered and received. I always check the size carefully because I don't like to return, too much hassle.

Date of experience: January 14, 2026
Finland
1 review
0 helpful votes
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Selection has been done with care and the products are mainly of good quality. Good shipping services and everything has been taken care with the customs etc. formalities.

Date of experience: January 9, 2026
Mexico
1 review
0 helpful votes
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La entrega
January 6, 2026

El pedido se perdió por un tiempo, supuestamente intentaron entregarlo y no estuve, pero nunca me avisaron que llegaria, el pedido fue devuelto y luego de regreso, eso tardó mucho creo que 2 meses,
Finalmente lo recibí y la ropa en general de buen diseño, corte, talla, colores, y material, excepto el pantalón que me pareció muy delgada la tela, pero relación precio - calidad, excelente.

Date of experience: January 6, 2026
Czechia
1 review
0 helpful votes
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Opakovaná spokojenost
January 6, 2026

Mnohokrát opakovaný nákup na LightInTheBox. Pokaždé naprostá spokojenost s objednáním, zabalením a doručením vybraného zboží. Doporučuji obchod LightInTheBox pro využití dalšími zákazníky.

Date of experience: January 6, 2026
Czechia
1 review
0 helpful votes
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Dámská mikina
January 6, 2026

7. 12. 2025 jsem objednal a zaplatil dámskou mikinu jako dárek k letošním Vánocům. Doručena měla být kolem 2. 12. 2025. Ale ve skutečnosti jsem ji dostal až 3. 1. 2026

Date of experience: December 7, 2025
Germany
1 review
0 helpful votes
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Tolle Haken
January 6, 2026

Die Lieferzeit war angemessen. Die Haken sind sehr leicht anzubringen und halten v. a. an glatten Oberflächen super. Bei rauhem Untergrund habe ich einen zusätzlichen Kleber verwendet, womit die Haftung stabil geworden ist.

Date of experience: December 20, 2025
NL
1 review
0 helpful votes
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In het algemeen goed spul
January 4, 2026

In het algemeen goede kwaliteit, in 2 weken bezorgd (voor mij snel genoeg). Kleding blijft lastig. Vroeger zat er een tekeningetje bij de maattabel zodat je kon zien hoe je moet meten. Laatst een jas gekocht en de mouwlengte had wat langer gemogen, verder een goede jas dus wel gehouden. Ik koop niet veel kleding via internet want vaak is de pasvorm net niet wat ik wil en terugsturen is soms een gedoe, Maar verder prima spul.

Date of experience: January 5, 2026
Switzerland
1 review
0 helpful votes
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Ricambi chiavi auto
December 31, 2025

Articolo come da descrizione, si adatta perfettamente ai pezzi della chiave originale.
Sostituire chiavi auto rotte ad un prezzo ragionevole.

Date of experience: December 31, 2025
Belgium
1 review
0 helpful votes
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Too long delivery time
December 31, 2025

My order was made on 05/12. With tracking system I saw that the product was arrived on the platform delivery on the 12/12 (top!) but I received my package on the 23/12! The Belgian organisation Caniano wrote that they came on the 13 and the 20/12 but it's not true because we were at home!

Date of experience: December 23, 2025
Spain
1 review
0 helpful votes
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Grey plain pullover advertised as beautiful pale gray - arrived in quite sad, unattractive grey.
Another one in three wide parts: white/black, red and black - where it looked attractive red - arrived rusty/brown. In future, please make sure that colours correspond to the ones advertised in your catalogue.

Date of experience: December 30, 2025