business logo of LightInTheBox

LightInTheBoxReviews 13,707

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star

LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Consegne lunghe e praticamente no resi.
November 18, 2025

La consegna degli ordini è lunga, almeno qui in Italia, poi per effettuare un reso, bisogna spedire a proprie spese i capi in Asia e non conviene assolutamente: praticamente con questa politica si "INCORAGGIA" il cliente a non fare resi.
Loro ti offrono o un buono da utilizzare nel prossimo acquisto oppure un importo ridicolo come rimborso.
Posso però dire che i capi sono di qualità superiore alla media.

Date of experience: November 18, 2025
France
1 review
0 helpful votes
Follow Lucien H.
Unfollow Lucien H.
Share Review
Report Review

SANS REPONSE
November 14, 2025

J'ai posé une question avant d'acheter une toile de 60X120, sans encadrement.

Comme je vais faire l'encadrement moi même, j'ai demandé de combien de centimètres la toile il y avait en plus, pour savoir si j'en avais assez pour poser les agrafes.

AUCUNE REPONSE.

J'irai donc voir ailleurs.

Date of experience: November 14, 2025
LightInTheBox F. LightInTheBox Rep
1 week ago

Cher client,

Ici Megha, responsable du service client chez Lightinthebox.

Je suis sincèrement désolée pour la gêne occasionnée. Vous bénéficierez désormais d'une assistance personnalisée dans les plus brefs délais.

J'ai créé le ticket n° 103842132 concernant votre problème. Un message de confirmation vous sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.

C'est avec plaisir que je vous aiderai!

Cordialement,

Megha
Service client Lightinthebox

Germany
1 review
0 helpful votes
Follow Frank F.
Unfollow Frank F.
Share Review
Report Review

Einkauf bei Ihnen
November 9, 2025

Eine Entschädigung wurde mir zugesichert da von 3 Pullovern nur einer wirklich passend war!
Bis heute keine Rückzahlung!

Date of experience: November 10, 2025
LightInTheBox F. LightInTheBox Rep
2 weeks ago

Sehr geehrte Kundin, sehr geehrter Kunde,

Mein Name ist Megha, ich bin die Leiterin des Kundenservice von Lightinthebox.

Es tut mir sehr leid für die entstandenen Unannehmlichkeiten. Sie erhalten umgehend persönliche Unterstützung.

Ich habe für Ihr Anliegen ein Ticket mit der Nummer 103831258 erstellt. Die Ticket-Nachricht wird an die mit Ihrem LITB-Konto verknüpfte E-Mail-Adresse gesendet. Bitte prüfen Sie diese. Wir warten auf Ihre Rückmeldung.

Ich helfe Ihnen gerne weiter!

Mit freundlichen Grüßen,
Megha, Kundenservice Lightinthebox

Belgium
1 review
0 helpful votes
Follow maria-hlna D.
Unfollow maria-hlna D.
Share Review
Report Review

Clarté, choix, qualité
November 8, 2025

Très satisfaite, des achats chez LightInTheBox, quand on choisit bien sa taille, il n'y a aucun souci, et aussi les colis sont très bien emballés et les livreurs sont très aimables.

Date of experience: November 8, 2025
Spain
1 review
0 helpful votes
Follow ANTONIO A.
Unfollow ANTONIO A.
Share Review
Report Review

Muy satisfecho.
November 2, 2025

Encontré la página web de LightInTheBox, por casualidad - hice una compra - y al salir todo perfecto y ver que la calidad y precio de los artículos que trabajan son muy convenientes, no dude en seguir comprando y volveré a hacerlo siempre que lo necesite. LightInTheBox es una empresa seria, responsable y muy confiable.

Date of experience: November 2, 2025
NL
1 review
0 helpful votes
Follow Jo v.
Unfollow Jo v.
Share Review
Report Review

Jojo
October 30, 2025

Producten zijn goed, service is ook goed, alleen de tijd van aflevering laat wel eens iets te wensen over wat betreft tijd en werkelijke levering.

Date of experience: October 30, 2025
Cyprus
1 review
0 helpful votes
Follow vasilios l.
Unfollow vasilios l.
Share Review
Report Review

συναλλάσσομαι πολλα χρονια και δεν προέκυψε πρόβλημα παραδώσεις και ποιότητας στα προϊόντα που παραγγείλα πιστεύω οτι ειναι μια απο τις πιο σοβαρες εταιρείες στον χωρο

Date of experience: October 29, 2025
California
2 reviews
0 helpful votes
Follow Robert A.
Unfollow Robert A.
Share Review
Report Review

Horrible!
October 24, 2025

Zero stars an option. I purchased a coat for trip to paris from this company. After waiting three weeks for it to be delivered i arrived home to find the item thrown in my driveway only about 18 inches from the street. Took the item into my house to open it, and immediately, I noticed a rip under the lapel of the collar. Many emails back and forth with them offering me multiple discount that I refuse ( a damage Item is no bargain. No matter how much they give you off. They told me it should cost no more than 10 to $20.To shift the item back, it cost me $66. Now, three weeks later, i'm still waiting for the item to arrive at which time I will have to wait another 2-4 weeks for my refund. Do yourself a favor and don't purchase anything from this company

Date of experience: October 1, 2025
LightInTheBox F. LightInTheBox Rep
1 month ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Nevada
1 review
0 helpful votes
Follow Marty C.
Unfollow Marty C.
Share Review
Report Review

I ordered 3 items. I was given a range of delivery dates. They missed the dates, and the items were no longer needed. THEY said... accept the package, don't reject it and THEN fill out the return information --- I SHOULD HAVE REJECTED THE DELIVERY. When I followed their request, they informed me that RETURNING THE ITEMS WILL COST 50% of the value paid for the items... making RETURNING ITEMS STUPID. (they "offered" a 10% discount on future purchases, equally useless)

Date of experience: October 22, 2025
LightInTheBox F. LightInTheBox Rep
1 month ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103803896 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Germany
1 review
0 helpful votes
Follow Carmen h.
Unfollow Carmen h.
Share Review
Report Review

Trouser length
October 21, 2025

Men XXL has the same length than XL had to bring it to Taylor had to pay as much as trousers did cost!

Date of experience: October 21, 2025
Germany
1 review
0 helpful votes
Follow Peter L.
Unfollow Peter L.
Share Review
Report Review

All at best - i'm fully satisfied!
October 17, 2025

Everything I have ordered and received so far has been completely satisfactory. Even if the delivery sometimes takes a little longer. I will remain loyal to the company.

Date of experience: October 17, 2025
Luxembourg
1 review
0 helpful votes
Follow Hilda v.
Unfollow Hilda v.
Share Review
Report Review

Leider fehlt bei verschiedenen Kleidungsteilen die Tabelle wie groß eine bestimmte Größe ausfällt

Date of experience: October 17, 2025
Germany
1 review
0 helpful votes
Follow Josef S.
Unfollow Josef S.
Share Review
Report Review

Herren Ledergürtel
October 14, 2025

Sehr schöner hochwertiger Ledergürtel, kann in Farbe schwarz oder braun getragen werden und auf die
Passende länge verkürzt werden. Gute Preis- Leistung.

Date of experience: October 14, 2025
Spain
1 review
0 helpful votes
Follow ALBERTO A.
Unfollow ALBERTO A.
Share Review
Report Review

Es una buena página de compra, tiene productos de calidad, pero los precios de transporte son elevados al igual que otras tasas e impuestos, de manera que implica comprar menos prendas

Date of experience: September 28, 2025
Czechia
1 review
0 helpful votes
Follow Stanislava V.
Unfollow Stanislava V.
Share Review
Report Review

OK.
September 26, 2025

All Is good.There was small problems with delivery from our countries side.
But now it Is solved. Thanks.

Date of experience: September 26, 2025
Austria
1 review
0 helpful votes
Follow Regine E.
Unfollow Regine E.
Share Review
Report Review

Originelle Ware, leider lange Lieferzeit
September 23, 2025

Es funktioniert alles super, angefangen von der Bestellung bis hin zur Lieferung. Einziger Nachteil ist, dass man so lange auf die Lieferung warten muss.

Date of experience: September 24, 2025
Austria
1 review
0 helpful votes
Follow Waltraud U.
Unfollow Waltraud U.
Share Review
Report Review

Products are well described, without shortage, well-packed, and service and delivery are without problems.

Date of experience: September 23, 2025
France
1 review
0 helpful votes
Follow michael m.
Unfollow michael m.
Share Review
Report Review

Litb does what it says on the tin.
September 23, 2025

No hassle in ordering, and delivery was prompt, I was kept up to date on situation of my delivery every few days. More than happy with the service, thank you.

Date of experience: September 23, 2025
France
1 review
0 helpful votes
Follow FABRICE F.
Unfollow FABRICE F.
Share Review
Report Review

Parfait
September 16, 2025

Aucune mauvaise surprise sur le produit, parfaitement conforme à la photo. De très bonne qualité

Date of experience: September 16, 2025
Singapore
1 review
0 helpful votes
Follow Kong Weng L.
Unfollow Kong Weng L.
Share Review
Report Review

Good price and quality product
September 12, 2025

Easy to find the product l would like to purchase and recommend to my friends to know about it thank you

Date of experience: September 12, 2025