I received very good customer service. I had only placed one order and I was not pleased with anything I had received in that order. I accidentally stumbled onto this site and read all the bad reviews. I decided to join the chorus of nay-sayers, and unload my disappointments, calling them a scam company. I never thought for a moment that anyone would ever read what I wrote - let alone get a response from the company. Within 24 hours a representative had contacted me and worked hard at making everything right. With each attempt on their part to right the wrong, I wrote another review - until finally all was well, and I wrote the final review.
If you wish to do business with this company - or reach them - my only suggestion is to unload your disappointments onto this site. They DO READ everything that is written - at least they certainly read my review - and responded to it. Keep in mind, this company is located in China - that is why it is not possible to call them. The representative who worked with me spoke excellent English - so language is not a problem. More . . .
I ordered clothes - and found that their sizes absolutely do not correlate with U.S. sizes. I do not recommend purchasing clothes from them. For that matter, if you prefer shopping online, I highly recommend purchasing items from U.S.-based companies of well-known integrity, like Amazon. Doing so will probably save you money, and it will most certainly save you much grief.