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is the only way to contact them by opening an after sale ticket ? i have a problem writing my address there is no enough space for me to write the full address and i tried everything to contact them i asked them on face book and they told me that i should open a ticket but the thing is i can only open one if i already ordered from them and this is my first order ! the customer services is very bad you should have an online chat or at lest an email for pr-sale questions
asked by Aso L. on 10/11/16
19 Answers
Will you send us your order number so that we can check?
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Contact your credit card company and dispute the charges at least you will get your money back ......i had to report them for fraud and get a new card because of this horrible company best to abandon your purchase and report them to your visa or mastercard
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Yea they hv a bad customer service .. ..u can only contact them via a ticket on their site
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Company is not going to help you even if you get through to them. It's a site designed to get your money and only occasionally provide a product. Even when the occasional product is sent, it frequently is not what the buyer ordered, etc. As an organization setup to steal, they write themselves fake reviews claiming to be customers. After the order they deliberately will not communicate with the cheated buyer. Sorry.
Larry Schapiro
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Why did you give them 4 stars? If you haven't ordered anything and already you can't see where to ask any information... Seems odd.
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Usually, when you have an account on their homepage, you shud be able to write down your full adress. If thats the case that you stil lack space then, yes indeed. You have to open a ticket to get in touch with them. The good stuff is they respond very fast. Thats smt their at least good in
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Yes, you have to open a ticket but their response time was within 24 hours after the ticket is open. I have read a lot of the reviews and the bad experiences some customers have had. I, myself, had a couple of purchased items that I was displeased with and a ticked was opened. I was immediately contacted by their Customer Service Dept. and a replacement and/or refund was given. I have been completely satisfied with this company and will continue to order from them.
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Yes open a ticket and wait 24 hrs for answer that is the only way to get ahold of them
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Go to my ticket...click on ticket id then at the bottom of the page there should be a place where you can lodge a complaint or write to them....no sure what to do if you haven't ordered from them,,,\carol..x
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When I had a problem, I wrote a ticket. And the seller said to me very quickly. The problem was solved.
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This company is unscrupulous and negligent. Avoid it at all costs.
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Bonjour , je suis désolé pour cette personne

En ce qui me concerne j'ai été très satisfait de cette société.

Je lui conseille de voir avec la société de carte de crédit pour annuler cette transaction et se faire remboursé (délai maximum 30 jours après paiement).

Cordiales salutations

Pierre
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I ALWAYS pay via Pay Pal when I order anything on the net...that way I have proof and the order number. I did contact the company about an item I bought & they responded to me quickly via email
....although we did have a huge language problem.
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Yes unfortunately the only way to contact LITB is a ticket.
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All the answers about placing a ticket do not jive with my experience. The website never generated a ticket, there is no phone number or email to this company, and the links on the website go in circles to frustrate you.. Credit card dispute was the only way to go.
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I received very good customer service. I had only placed one order and I was not pleased with anything I had received in that order. I accidentally stumbled onto this site and read all the bad reviews. I decided to join the chorus of nay-sayers, and unload my disappointments, calling them a scam company. I never thought for a moment that anyone would ever read what I wrote - let alone get a response from the company. Within 24 hours a representative had contacted me and worked hard at making everything right. With each attempt on their part to right the wrong, I wrote another review - until finally all was well, and I wrote the final review.

If you wish to do business with this company - or reach them - my only suggestion is to unload your disappointments onto this site. They DO READ everything that is written - at least they certainly read my review - and responded to it. Keep in mind, this company is located in China - that is why it is not possible to call them. The representative who worked with me spoke excellent English - so language is not a problem. More . . .

I ordered clothes - and found that their sizes absolutely do not correlate with U.S. sizes. I do not recommend purchasing clothes from them. For that matter, if you prefer shopping online, I highly recommend purchasing items from U.S.-based companies of well-known integrity, like Amazon. Doing so will probably save you money, and it will most certainly save you much grief.
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I also use wish.com and Amazon. I have never had an issue with them
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As far as I know it is by placing a ticket. They are based in Japan I believe (at least that was who called me back after posting to this website) so they do not have a number.

Simplydresses.com was a great site and they do have chat- great customer service, dress selection, and fast delivery. Return policy is good as well- 7 days instead of 24 hours. I would recommend ordering from the instead.
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Yes the only way to contact them is by opening a Ticket!
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