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I want to Order from lightinthebox, but I see a lot of horrible reviews, can I really trust this website?
asked by Crystal M. on 1/16/16
27 Answers
Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
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Awful place to shop don't waste your time or money honestly! I would never shop in that site ever again a waste of 70 pounds and terrible service
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I bought a coat and you cannot trust the sizing and it is a nightmare trying to return items.I ended up giving up and selling the coat at a loss on e bay . Norman.
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I would not buy from them, They WILL rip you off. They also have another web site www.miniinthebox. Stay away from both...
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No! Pay a little extra and order from Amazon, better quality and much quicker shipping!
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The shipping is not good, it may take very long time. It ia the reason i cancelled my order , but my complain was answered quickly by emai, they do not have phone number. Shopping online has the risk that production does not fit your expectations, which is common.
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Well I would definitely take time into consideration
Sometimes their orders get backed up so order well in advance They are a legit company. But they are international and they donnot have a customer service number. They do have an email and will correspond that way if you should have an issue. Finally order certified. Mail so you have a tracking number and order with a credit card if you are still unsure. I hope that helps be blessed.Also, I am not an employee I actually bought a real dress from them ans I was very satisfied.
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I would not trust this website, most of the products are poorly made, especially the clothing.
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Nooooo. I never received my merchandise and had to file an affiidavit with my bank to get a refund. They told me when I get the merchandise to refuse it. I still haven't received it. Ordered Dec 1st.
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It took one day less than a month to receive my laser pointer. The merchandise was good, but a month seemed like forever.
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I absolutely would not buy from them, as well as a multitude of problems with their site and products they also want until you receive your items to send you extra charges and if you haven't already received the package they'll hold, what you've already paid for until you do pay the extra bill
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All I know is this site has no customer service whatsoever. However you will receive your merchandise but you will receive it most likely well over a month after you order it even though when you order the site will tell you an estimated date of delivery It is a lie. like I said probably a month from the estimated time not from the time you order. As for the customer service that does not exist it is all automated responses so do not even try to ask them a question or track your package because they do not use regular mail service that use some kind of weird service that offers no real tracking information. So if you're in no hurry for your order and maybe like being surprised by getting a package that you forgot about because it's been so long since you ordered it I've never had a problem with the quality of the merchandise so go for it.
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Do not buy i order and payed a kitchen faucet and they say we Send it but i never got anything. And when i asked the i want my mony back they say its youre problem that you didn't recive so 70 euro down to the draine
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Believe me , light in the box is very bad experience to buy online. If you buy any product then you will not receive it. And if talk with customer service ( if there is ) then you will get the same answer for every question you will ask.
Do not waste your time and money with this site ( light on the box).
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They are a Chinese company that doesn't send it's items. Save your money
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I ordered in November and haven't received one of my two orders. The other was a dress. Very disappointing. Did not even look like the one on The site.When i did finally get through to this company the representative had the nerve to tell me how to measure my bust.
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No. I bought a ps4 controller which has been confirmed as fake.
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Absolutley not. Trust the negative reviews, the very few good reviews are written by employees of light in the box. Hope this helps.
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From my experience Lightinthebox will cause you nothing but hassle. Poor quality fake or faulty items with a nightmare and costly return process. Retain your sanity and money and shop elsewhere
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In a nutshell:Very poor service and and very average quality fabric.. If its dresses, gowns, etc. you're after.. try edressit.. amazing service, fast delivery and beautiful quality fabric..
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Yes do trust them, I ordered through them and my order was very good and came on time and all in working condition, to contact them do it over email they get back quickly x
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The answer is no way
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Well I ordered in November, I didn't get half my order until the 8th of January.. but the other half has not arrived, what did get here was very poor quality. Honestly I wanted to return. The other half I put in a ticket and they reimbursed it. It was an overall horrible experience and I ordered make up and brushes... if it helps any, don't waste your time and money
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sorry the links are not getting me back to a point where I can respond but in short "Stay away from Lightinthebox.  There credibility is shot with me !
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Please save yourself the frustration and DO NOT ORDER from this site. All these people including myself, advise against having anything to do with this site.
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If you buy, be sure to create an account. No account, no customer service. If there's an issue, you may be able to contact them through PayPal, but there response will be a form letter telling you to,sign into your account and check your order there, or to contact them through your account. That's it. They respond to nothing after that point. Shipping at a month is about right. Product is typical Chinese quality. You could buy 6 of the same shirts and they would all fit differently. You could buy two of the devices and one will crap out in a week, the other may be flawless and last 10 years. It's no different than going to a casino--how much are you willing to gamble?
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Do not buy clothes from them
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