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Here’s what consumers have asked with answers from LightInTheBox staff and previous consumers.
Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
I finally had results... I think. By going into the order you hit refunds and returns. You can submit your request. You have to go back and log into your account at their sight to see the response. It does not show up in your email. They kept promising different future dates further out. I filed papers with my bank to dispute the charges and 2 days later they had the money on my light in the box account for future purchases or refunds. Then you have to follow a link they provide and request refund. I should have my refund in 3 to 4 BUSINESS days. We will see. It is a process. They should email you. But they dont. Again this place really bites.
We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Why don't you create a ticket in your order section. In track my package link you will get ask customer services. And ask detailed question and leave a phone number. They always reply to tickets within a day. And they might help as well to resolve the issue.
