A few years ago or so, I made a bad review mainly because I was losing a lot of items that do not have tracking numbers. Will, back then I was still kinda new to online shopping thing and it was my fault, I didn't have a personal P. O Box address so I would only go pick up items with a tracking number when I get a notice from my local mail office, the ones without a tracking number will not reach me so I think it's fair to point that out. After having a personal address mostly I had really good experiences, of course, it also depends on the seller. Finally, I wish they could make the connection with customer service easier personally I am not sure how, I think it was easier in the past because I did contact them before.