Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I was looking for items to complete our Halloween costumes and they had item I couldn't find anywhere. The shipping takes some time but the items arrived within the window provided at time of ordering.
Usually good, occasionally sizes incorrect, if print on a shirt looks shiny in the picture it is not but I know that so that's not a problem. Most jewellery is not very good, though some is nice. Bought a few things that were described as silver with stone and that's what it looked like in the picture but it was very, very cheap metal with plastic, the pictures were of completely different items, the real thing looked nothing like that. So, in general I would say: Don't buy their jewellery
This order hasn't arrived yet, it is too early for that but my experience with Lightinthebox has been very good so far. If it hadn't been good I would have stopped ordering, the only thing I don't trust is their description of jewellery, that is often incorrect. Other than that I am very happy with Lightinthebox.
An incorrect item was sent but they solved the problem so my experience with Lightinthebox is still positive and I will continue to recommend it to others.
Usually good, only so-called silver with so-called stone was very cheap metal and plastic, not buying jewellery from them again
Occasionally sizes aren't accurate and if prints seem sparkly they're not. Once you know that it's fine.
Dear Team
Your Service is very friendly. But does not have the competence it should have as to complaints. I put so many clothes and also shoes into the bin and mentioned this so many times, but nothing really happened, only Blabla. I won't do your job to add the review details, you can easily find out, KI is your perfect Partner. In General, it is my humble opinion, you're just fishing customers. Unfortunately. Few of the products offered on your platform are really nice. Like 1920 resembling dresses and accessories. Most of shoes, pullovers and underwear. Especially nylons are of extraordinary quality! On the other hand, rubbish quality is on offer, plastic shirts, trousers… and
As I said, I complained about quality etc. but I feel and felt lost. As you can't really return the products.
Anyway, I will always order one or the other item.
Kind regards.
J'ai reçu un ensemble complet dans le deuxième colis et je suis agréablement étonnée que l'on m'a dit de garder le deuxième haut C'est pas courant mais c'est sympa Cordialement
Bpost has "lost" my package voluntarily or not we would never know about it. But, Light in the Box help me as much as they can and, as we didn't find the package they refund me immediately my payment. Very happy they do that spontaneously.
La merce è corrispondente a quanto promesso - spedizione nei tempi e corrispondente le attese tutto Ok
Ha funzionato tutto alla perfezione, il prodotto acquistato corrisponde in ogni dettaglio alla descrizione del catalogo
Polo agréable à porter et léger, il correspond bien à la taille demandée.
Par contre j'ai eu des frais supplémentaire suite à cet achat par ma banque
Goede kwaliteit, de kledingmaten zijn goed (behalve broeken) en de afwerking van de kleding is perfect (alleen bedrukte blouses hebben vaak afwijkingen).
Wel betreur ik de omslachtige methode als je iets terug wilt sturen.
Was told goods would be delivered between 09/02 and 14/02 still waiting for delivery
Aucun problème. Satisfait aucun problème. Satisfait aucun problème. Satisfait aucun problème. Satisfait
I have ordered several times (men's and women's clothes) and everything went great. The products are from good quality and the prices are great. One product could not be delivered because of such a great demand- so I was offered to cancel the order and get a refund or to change the order to another product. I changed to another cheaper product and received the remaining money as a refund. The order and payment is trustworthy. The delivery is reliable.
Direi tutto ok e convenienza per prezzo qualità... unica pecca è l azzeccare le misure dell abbigliamento che a volte non combaciano..
Merci pour la l'écoute et la rapidité du service client. C'est vraiment rassurant.
Ma commande s'est très bien passé. Surtout que l'article est vraiment beau et confortable.
Encore merci
Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
LITB offers a wide variety of itemsof very reasonable quality against a very acceptable price.
I've done business with LITB for an extensive period of years and have yet to be disappointed.
I'm being updated about the status of my order on a regular basis.
I have been doing business with LightIinTheBox for a number of years and have never been disappointed. All in all I have found the quality, prices, sales conditions and delivery times of the products offered certainly very acceptable.
The item I ordered was of poor quality, and the colour differed from that advertised online. I complained and was offered varying amounts of 'credits' to my account if I kept the item. I asked for a full refund as the item was not fit for purpose and I was mis-sold.
I am still in dispute with the company, trying to resolve this issue. This is my first order, and I will never place a future one. Avoid purchasing anything from 'Lightinthebox' They have no customer service, and if you need to return any items, you have to post them to Asia your own cost!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103265253 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Saw a beautiful jacket and ordered an Xl in beige. When I tried it on the jacket fitted at the back, the arm length was perfect. Only the jacket was far too wide and the colour wasn't as in the picture. When I wanted to return this item to China, I had to take care of it myself.
LightInTheBox was very kind to help me out of this unhappy matter: I can keep the jacket and I will be refunded.
My trust is back and I am very happy with this solution.
The jacket will be donated to a person with a handicap.
The woman will be happy and I have a good feeling again with LightInTheBox.
Thank you!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103147257 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103297260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered this dress in size large, it fit but was just a little tight, I returned for an exchange for the XL. It was a fast exchange process and the XL fit. The dress is exactly as pictured, beautiful and good quality! I should have looked at the sizing chart before ordering. It definitely is true to size off of their chart.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103378596 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox