business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star
France
1 review
0 helpful votes
Follow ETIENNE S.
Unfollow ETIENNE S.
Send Message
Share Review
Report Review

Light in the box is amazing
February 9, 2025

Thanks Light in the box, you are great... The clothes are beautiful!

Date of experience: February 9, 2025
France
1 review
0 helpful votes
Follow Alain P.
Unfollow Alain P.
Send Message
Share Review
Report Review

Commande *******082995585
March 21, 2025

Il manquait une chemise col chinois dans mon colis et la chemise blanche commandée en 4XL a été livrée en taille correspondante à une taille L ou XL.
Les deux autres articles sont conformes

Date of experience: March 21, 2025
LightInTheBox F. LightInTheBox Rep
1 month ago

Cher client,

Je suis Megha, responsable du service client de Lightinthebox.

Je suis sincèrement désolée pour la gêne occasionnée. Vous recevrez une assistance personnalisée dans les meilleurs délais.

J'ai créé le ticket n° 103438685 pour votre problème. Ce ticket sera envoyé à l'adresse e-mail associée à votre compte LITB. Veuillez le consulter; nous attendons votre réponse.

Au plaisir de vous aider!

Cordialement,
Megha
Service client Lightinthebox

Georgia
1 review
0 helpful votes
Follow Renee R.
Unfollow Renee R.
Send Message
Share Review
Report Review

Christmas gifts
December 11, 2024

I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.

Date of experience: December 11, 2024
France
1 review
0 helpful votes
Follow PATRICIA P.
Unfollow PATRICIA P.
Send Message
Share Review
Report Review

Très jolie robe élégante
March 11, 2025

La robe est magnifique, la taille correspond parfaitement à mes mensurations. Un seul petit bémol, mesurant 1,62 m, elle est un peu longue même avec des talons de 13 cm.

Date of experience: March 11, 2025
France
1 review
0 helpful votes
Follow Anne D.
Unfollow Anne D.
Send Message
Share Review
Report Review

Produits commandés généralement satisfaisants
February 12, 2025

Beaucoup d'articles proposés. Pas de problème dans les tailles pour les vêtements mais parfois déception quant à la nature du textile la précision n'étant pas suffisante dans le descriptif. Exemple 2 modèles de coupe identique, l'un en tissu laineux épais, l'autre en polyester fin sans avoir eu l'information.

Date of experience: February 12, 2025
Italy
1 review
0 helpful votes
Follow Carlo D.
Unfollow Carlo D.
Send Message
Share Review
Report Review

Winter jacket
January 20, 2025

Delivery time is good
The size is slightly slim
The fabric is all synthetic but well taken care of in manufacturing
For its price it is valid

Date of experience: January 20, 2025
Brazil
1 review
0 helpful votes
Follow ASTROMÔNICO S.
Unfollow ASTROMÔNICO S.
Send Message
Share Review
Report Review

Expectativa correspondida.
February 16, 2025

O que nos eleva é a força de Deus e tudo que emana do Teu Poder. Nossa Senhora de Guadalupe, maravilhosa Mãe de Jesus, engrandece qualquer ambiente. Presentei-se com essa belíssima e abençoada imagem.

Date of experience: February 16, 2025
Canada
1 review
1 helpful vote
Follow Marc O.
Unfollow Marc O.
Send Message
Share Review
Report Review

Outstanding Way To Stand Out!
August 15, 2024

I purchased a printed shirt from LightInTheBox about a month ago. The design was unique and absolutely unique, no easy feat in an age of generic, mass produced designs. I got a lot of great comments and questions such as, where did you get this great shirt?

I've since then ordered more articles of clothing as well as accessories that are unique and eye catching. All of them affordable.

Date of experience: August 15, 2024
Belgium
1 review
0 helpful votes
Follow Carine K.
Unfollow Carine K.
Send Message
Share Review
Report Review

Découverte
April 6, 2025

Cela commence à faire un moment que ce site me permet d'offrir des cadeaux originaux et jusqu'ici je n'ai pas beaucoup à redire...

Date of experience: April 6, 2025
France
1 review
0 helpful votes
Follow RAYMOND L.
Unfollow RAYMOND L.
Send Message
Share Review
Report Review

Expérience à faire.
February 9, 2025

Les qualités des produits sont bonnes, les prix sont tout à fait corrects, mais, malheureusement les délais d'acheminement des articles commandés sont trop longs. Pourquoi ne pas faire comme vos concourants des dépôts dans quelques pays européens vous y gagnerez du temps et sans doute de l'argent car pour nous Européens nous savons tous que la Chine est un pays éloigné et que le transport par bateau ou par avion est cher.

Date of experience: February 9, 2025
Spain
1 review
0 helpful votes
Follow Terence P.
Unfollow Terence P.
Send Message
Share Review
Report Review

New experience
October 22, 2024

Been using LITB for about a month and have been pleasantly surprised at the goods. Was a bit dubious at first being online shopping, but I cannot fault what I have purchased so far

Date of experience: October 22, 2024
Pennsylvania
1 review
0 helpful votes
Follow Plinio A.
Unfollow Plinio A.
Send Message
Share Review
Report Review

Terrible Customer Service
December 17, 2024

I ordered two items that were shipped to my old adress eventhough I included my current address in the shipping information section. I have been trying to get the order sent to the right location and customer services says that I need to pay for shipping again and pay for half of the cost for the merchandise once more. Unreal. Terrible experinece. I can't recommend them ever.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 13, 2024
LightInTheBox F. LightInTheBox Rep
4 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103288817 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Poland
1 review
0 helpful votes
Follow Paweł K.
Unfollow Paweł K.
Send Message
Share Review
Report Review

Oszusci
February 8, 2025

Sprzedajecie wybrakowany towar z Chin i nie wymieniacie na nowy. Koszty zwrotu są tak duże że nie opłaca się zwracać. 80% wartości towaru. Odradzam wszystkim robiącym u was zakupy. Nie dajcie się nabierać na tanią reklamę. Złodzieje.

Date of experience: February 8, 2025
LightInTheBox F. LightInTheBox Rep
3 months ago

Szanowny Kliencie,

Mówi Megha, kierownik obsługi klienta w Lightinthebox.

Bardzo przepraszam za spowodowane niedogodności. Teraz szybko otrzymasz spersonalizowaną pomoc.

Utworzyłem zgłoszenie nr 103367303 dla Twojego problemu. Wiadomość z biletem zostanie wysłana na Twój adres e-mail powiązany z kontem LITB. Zapoznaj się z nim, będziemy czekać na Twoją odpowiedź.

Z przyjemnością Ci pomogę!

Z poważaniem,
Mega
Obsługa klienta Lightinthebox

France
1 review
1 helpful vote
Follow Sara T.
Unfollow Sara T.
Send Message
Share Review
Report Review

Good value for money and does not look fake
December 24, 2024

Took it to hairdressers to be styled as it was not as the picture. Hairdresser was impressed and styled it for free. A little thicker but I will have to get use to that.

Date of experience: December 24, 2024
Oregon
7 reviews
20 helpful votes
Follow August D.
Unfollow August D.
Send Message
Share Review
Report Review

Cheap clothing, sizes are way off, and the return system is beyond imagination, in a bad way. Their site and a bunch of their phony reviews might say different, but do not believe it! They told me I had to have all original packaging and tags and the receipt. I did not get a receipt nor did I get tags so good buy to that idea. O yes they have the quick refund deal too, I keep the items that are garbage to me and they will refund me 30% of what I spent. Do not waste your money folks. Amazon and others are way more credible. My proof of purchase is in the pictures. Please do not include my name, address or any personal info. Thank you

Date of experience: August 10, 2024
LightInTheBox F. LightInTheBox Rep
9 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103026835 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Switzerland
1 review
0 helpful votes
Follow Stephanie K.
Unfollow Stephanie K.
Send Message
Share Review
Report Review

Très bien
March 4, 2025

Le rapport qualité prix est tout à fait correct
Il manque selon moi des attaches pour fermer le haut que j'ai fait tenir avec des épingles de nourrice

Date of experience: March 4, 2025
California
1 review
0 helpful votes
Follow Sam E.
Unfollow Sam E.
Send Message
Share Review
Report Review

Products from LightInTheBox
December 12, 2024

My experience with LightInTheBox has been very good. All of the items I have received from LightInTheBox have been as described in the app. They what I expected. When I had a problem with my last shipment, which was not LightInTheBox's fault they resolved the problem and my order arrived the next day.

Date of experience: December 12, 2024
Austria
1 review
0 helpful votes
Follow Olga L.
Unfollow Olga L.
Send Message
Share Review
Report Review

Sofa Cover
December 21, 2024

The bedspread on the sofa was very nice to me and came in color.( muted orange, not as bright as in the picture) Super! ( The delivery is fast. Thanks

Date of experience: December 21, 2024
Georgia
0 reviews
0 helpful votes
Follow Tony H.
Unfollow Tony H.
Send Message
Share Review
Report Review

Horrible customer service.
October 16, 2024

I love the fashion and items you can get on this site BUT YOU BETTER NOT HAVE ANY PROBLEMS CUZ THE CUSTOMER SERVICE ON THESE IMPORT COMPANIES IS HORRIBLE. YOU HAVE TO SEARCH FOREVER JUST TO ASK A QUESTION AND THEY TAKE 24 HRS. TO ANSWER. SO IF YOU HAVE TO ASK ANOTHER QUESTION BECAUSE THE PROBLEM WASN'T SOLVED IN ONE MESSAGING QUESTION THEN YOU ARE IN THIS FOR LIKE 4 DAYS TO A WEEK JUST TO ASK A SIMPLE QUESTION! AS IF IT IS OUT OF THE QUESTION TO HIRE AN ACTUAL PERSON YOU CAN TALK TO ON THE PHONE. MESSAGING IS THE WORST POSSIBLE WAY TO COMMUNICATE!

Date of experience: October 16, 2024
Belgium
1 review
0 helpful votes
Follow Nadine W.
Unfollow Nadine W.
Send Message
Share Review
Report Review

53 commandes à mon actif
April 1, 2025

La plupart des articles sont d'une qualité supérieure, parfaitement à la taille demandée, et je recommande ce site fiable à tout nouveau client.

Date of experience: April 1, 2025