business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Singapore
1 review
0 helpful votes
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Shower curtain
March 21, 2025

Beautiful shower curtain arrived on time. The whole process from order to delivery is well organised. Good job!

Date of experience: March 21, 2025
Ireland
1 review
0 helpful votes
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Great customer service and support
February 12, 2025

Issues resolved fast and easy, customer put first, a delivery had arrived without certain items and damages to packaging, the customer service team were delightful to deal with, thank you

Date of experience: February 12, 2025
Netherlands
1 review
0 helpful votes
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Changed my bikini from L in XL Thank you!
April 8, 2025

After a order ive got a bikini who didn t fit now normal size and de size L was realy very smal a child of 10 years wouldnt fit i orderd also another bikini and costumerservice they changed for me the size from L in XL and this bikini was good normal size thank you!

Date of experience: March 3, 2025
Sweden
1 review
0 helpful votes
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Absolutly satisfied.
February 12, 2025

I can recommend your list of very pleasant hair buns and such things.
Although my hair has got many colours of grey and brown - - - the bun fitted perfect.
Unexpected!

Date of experience: February 12, 2025
Ireland
1 review
0 helpful votes
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Quality products
February 9, 2025

Every product I have bought off lightningthebox has been top quality and unique style u guys keep coming up with ideas il keep buying tanks use are the best shopping site rver

Date of experience: February 9, 2025
Greece
1 review
0 helpful votes
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Not disappointed but not impressed
September 28, 2024

The quality of the product was good but the measurements are different than Greece. The dress was not fitted well. I needed smaller size. The LightinTheBox proposed me to keep it and to fix it by myself and they will provided to me a 30% discount of the product's price, which I never received.

Date of experience: September 28, 2024
Germany
1 review
0 helpful votes
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The quality of the products is bad and it is difficult, to get a contact to the customer service

Date of experience: October 12, 2024
Poland
1 review
0 helpful votes
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Easter Bunny
April 9, 2025

This toy is OK generally. But the movements of its are very different to the movies version. And one more, it is very noisy - the switcher of sound would be recommended.

Date of experience: April 9, 2025
Belgium
1 review
0 helpful votes
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A good offer
March 6, 2025

Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much

Date of experience: March 6, 2025
Canada
1 review
0 helpful votes
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I ordered a top and pants. I measured very accurately. The product was several inches less than advertised and didn't fit. They have not offered a full refund and they required me to take pictures showing the problem. The pictures show the advertised measurements and the actual measurements.

As yet, I have not heard back from them. DON'T BUY ANYTHING FROM THIS COMPANY.

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2025
LightInTheBox F. LightInTheBox Rep
2 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103394042 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Netherlands
1 review
0 helpful votes
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Veel voor weinig
April 16, 2025

Producten gekocht in de flash sale. Bikinis, blouses, broek, jurk, tops. 1 deel ervan is geleverd. Het meeste mooie kwaliteit. De shirts waren anders dan op de foto, vielen iets tegen, maar wel draagbaar.

Date of experience: April 16, 2025
Italy
1 review
0 helpful votes
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Wrong size
February 10, 2025

According to the european size I have ordered 3 shirts x-L. The size is too small for me as according to your sizing method I would need 3xL. I have the shirts with me and I do not understant how I can get a change

LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
LightInTheBox F. LightInTheBox Rep
3 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103369467 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Netherlands
1 review
0 helpful votes
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No title
February 8, 2025
Updated review

It takes a long time to get my items to Holland. The quality was good, but i hate waiting that long for recieving my order. When you see in track and trace it is sent off/ leaving store, then you will think it starts to Come to Holland. But it will stad in China for quiet a long time behoren it leaves the country.

Date of experience: February 8, 2025

Goede kwaliteit producten
July 10, 2024
Previous review

De kwaliteit van de producten is goed, maar levering mag van mij wel iets sneller gebeuren. Vanaf het moment dat het het magazijn en de luchthaven van export verlaat tot bezorging duurt het nog bijna een week eer het pakket is bezorgd.

Date of experience: July 10, 2024

Truien
January 19, 2023
Previous review

Mooie producten van goede kwaliteit en ook de kleuren blijven mooi en helder. Ik ben zeer tevreden met mijn truien. Ook mijn moeder is zeer tevreden met haar huispakken. BEDANKT!

Date of experience: January 19, 2023
Estonia
2 reviews
0 helpful votes
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Mid-season outfit
January 21, 2025

The garment with a blouse and pants with a matching print has considerably good quality. The material is a bit heavy and probably, suitable for autumn or spring. It will be a long lasting garment, available even after my lifetime

Date of experience: January 21, 2025
Ireland
1 review
0 helpful votes
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Rubbish
February 9, 2025

Everything was in Chinese. Quality was poor.abd useless. I disposed of ir. Not even worth the trouble of returning it. Will never purchase from this web site or indead any similiar

Date of experience: February 9, 2025
LightInTheBox F. LightInTheBox Rep
3 months ago

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103367305 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Michigan
1 review
0 helpful votes
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Its been just about a year.
January 19, 2025

For just about a year, I've been shopping online with LightIn
TheBox. There has been some hiccups in my experience until things got more understood with the ordering process and the product quality expectations as I ordered merchandise from this company. Overall my experience has been fairly good. However I do think and know that their shipping costs are through the roof HIGH! And the rewards we receive are very low. Kind concerns, fcl

Date of experience: January 19, 2025
Switzerland
1 review
0 helpful votes
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I got what I ordered and it fits
April 4, 2025

I ordered vintage shoes in my size and they fit perfect!

Date of experience: April 4, 2025
AE
1 review
0 helpful votes
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Superb. Kudos to ur entire team
April 1, 2025

Loved the look and feel of the fabric and yes very unique designs. Loved it a lot

Date of experience: April 1, 2025
Italy
1 review
0 helpful votes
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Wonderfull!
April 1, 2025

Everything perfect as we want, arrived in rush time and good conditions :)

Date of experience: April 1, 2025
France
1 review
0 helpful votes
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Malgré la mauvaise qualité de l'article je remercie le site pour le remboursement sans problème. Félicitations pour le geste commercial
L'article va être destiné à une personne que nous allons choisir
Bien cordialement
Michel AIZIER

Date of experience: April 19, 2025
LightInTheBox F. LightInTheBox Rep
1 week ago

Bonjour Monsieur Aizier,

Merci beaucoup pour votre retour et votre appréciation de notre geste commercial. Nous sommes désolés que l’article ne corresponde pas à vos attentes. Nous nous efforçons de toujours offrir la meilleure qualité et service, et votre satisfaction reste notre priorité.
Si vous êtes satisfait de notre gestion de cette situation, pourriez-vous envisager de modifier votre note afin de refléter votre expérience globale avec nous? Cela nous aiderait énormément à améliorer notre service.
Merci encore pour votre compréhension.

Bien cordialement,
Megha
LightInTheBox