Swappa

Swappa sounded like a great platform but experience was disappointing. The phone i bought had a faulty camera and it was clear the seller didn't properly test it. Getting a response from customer service took forever and they didn't offer much help. I ended up stuck with a device that didn't work.

I bought a tablet but the seller sent the wrong model. I contacted them and they refused to accept the return. Swappa's support tried to mediate but i still got stuck with a device I didn't want. I expected better buyer protection from a platform that claims to be secure.

Selling my phone on swappa was a hassle. I had to wait a long time for the verification process to go through and even after it was approved it took forever to get an offer. The service fees were higher than expected and i ended up losing money compared to selling it elsewhere. Not happy with this site

I attempted to sell a phone on Swappa. All went smoothly, but two days later after I lowered the price on my listing, I received an email from Swappa stating that my login address was different from my home address. Ignoring the creepiness of this, I responded that I had been home all morning. I received no response, but an hour later I received an email stating that I would need to resubmit all photos. After asking what the point of this was, I received another email from "Heather S." questioning why I had lowered the price.

Rather than continue to be treated as a potential criminal, I simply removed the ad and traded it in with Apple's trade in program. I likely received $100 less but it was hassle free. I'd also recommend anyone looking to purchase a used phone to consider Apple's certified program. Apple provides a warranty and you'll avoid potential third-party parts contained in the refurbished phones being sold by corporate resellers on Swappa.

Swappa is awesome for buying and selling used electronics. You can trust them because they thoroughly check all the devices. Their customer support is super responsive and makes everything easy. If you're looking for gently used electronics, Swappa is the way to go.

Sold laptop on this site. The pay system Swappa uses is PayPal. PayPal refuses to transfer my funds to my bank. Swappa's reply was - "Swappa can't help you".
All they care about is getting their cut. After that, they will not help you get paid.

Twice in a row, I bought high dollar phones that turned out to be different than described. The staff has an attitude problem too. I closed my account today and never want to buy anything from anyone on there again.

Swappa is a game-changing website that allows you to find the perfect phone, tablet, computer, game system, etc. All for a fraction of any price out on the market! Sellers are simple and straight forward and most importantly, verified! I've bought 5 iPhones for me and my fam and haven't regretted a single second! Totally fast and efficient and worth checking out!

Many phones are sold locked and you will not see it when doing an IMEI search. Their canned response if a problem = contact PayPal or credit company. The locked phones issue widely prevails and Swappa ignores it. Don't buy or sell here.

I bought a iPhone 11 Pro from celltrade on Swappa. Long story short I received a semi- functioning phone, that was advertised as in mint condition. I immediately reported the problem to Swappa and the seller Celltrade. They requested I send phone back,Unfortunately being a busy professional I had to keep the phone or I could not function at work. A better solution would have been for the seller to send me a replacement phone first and then I could have sent them the flawed phone back. But no they don't care about the buyer. Now I'm stuck with a phone that continuously goes to black screen of death. Swappa makes money of people like me so they will side with the seller. Please, whatever you do, avoid both Swappa and Celltrade. You will get ripped off.

Terrible service. Paid for feature and the. They removed it because I lowered the price. Company is a scam. Not only that. They never replied to my emails but replied to this review. Shady. Even the reply is untrue. They charged for feature and it's not active after their employees approved the ad. Had to dispute the charges

Horrible! BEWARE! I went to purchase a phone on Swappa from a seller named pdx cellular. They took my money from my card then said they don't accept my payment method. I reported the issue to swappa. They gave me a hard time saying I couldn't show them my emails from card but i have to show them proof by logging in my account. They said the payment is pending and it'll come back on my card in a few days. Its been a week and they still haven't released my money. Swappa or the seller doesn't list phone numbers to contact either on of them. You can only reach Swappa threw email. I can prove all of this threw the emails back in forth between me and Swappa. DONT USE THIS SITE!

I have bought and sold several iPhones and Apple Watches for myself and family on Swappa over the years. It's sooo easy to use, and when buying I like how many filtering and sorting options they have so you can find the exact device you want at the price you want.

Way less hassle than FB Marketplace because you have a wider selection and don't have to set aside time to meet in person.

When selling, I get way more for my old devices than when doing trade-in.

I purchased a Iphone 14 Pro Max which cost me $900+ from a month ago and the seller shipped the item but it never arrived to my address. I reported it to Swappa to resolve this matter but they choose to not hold the seller accountable, I went to USPS and they confirmed the item was not shipped properly from the seller and the seller never used a label but written on the package instead.

I went ahead and opened a dispute against the seller and I communicated to swappa and they stop responding to me but once the seller submits a message they would respond. Trust and believe I would never spend a dollar on this $#*! of a company again.

I rather purchase from reputable businesses even if it cost more to get my item purchased.

I strongly recommend to not use this company but if you choose so, remember you have been warned!

I appreciate that they do a lot of the work for me. Their sellers are reputable and I've never had an issue go unresolved. I'm very happy with this site and I'll continue to purchase my future electronics through it.

Obviously, most sellers and buyers will have a positive experience on this site as most people are not trying to scam you. But if you ever run into trouble (in my case, I found out my phone could not be unlocked months after purchase), just be aware that the Swappa staff will not be very helpful. In fact, their overall arrogant attitude and unresponsiveness makes this site have one of the worst customer service experiences ever.

My product came within 2-3 days. Tracking information was provided and the condition was exactly as described. Will be having service with them again in the future: