We has bought 4 phones from swappa ALl came exactly as promised or better. One did end up having a glitch a few months later but was still under warranty and Replaced. Great site since you can see exactly what you are getting
My experiences with swappa have all been great. Every product I've purchased have served their purpose. I'm skeptical about second hand products, but through swappa, the transition is made with a certain since of security and transparency, that puts my mind at ease. I'm waiting on them to offer other electronic avenues, such as televisions, game consoles, and etc.
Staff was nice and very professional at what they do. Such a great business to trade, buy, and sells amazing tech gadgets. Good customer service; the Sellers are exceptional as well. Love this website.
Original purchased phone had weird signal problem detected after two week trial period. Seller took it back regardless, confirmed problem and sent me a different phone stat! Works great. Nice to know everyone's on side of buyer!
Swappa guides you through every step of the process when you buy a phone on this website. Sellers and buyers are rated by those they have transactions with to establish credibility. I was provided a tracking number, my phone arrived quickly in great condition.
Great way to find gently used electronics. Navigating the site is easy. They have an impressive selection. I had no issues at all with my purchase of an iPhone 6 but they provide support and will mediate the transaction if needed.
I have purchased at lease 6 phones using swappa.com. Each deal has been satisfactory in delivery and quality. There is an underlying fabric of integrity in buying and selling on the site. The users propagate that atmosphere with every honest deal. Also, transactions go smoothly thanks to PayPal.
LOVE Swappa! I have had to purchase many phones (mostly for my mom who is elderly, she kept losing them:-)) Purchased about 7 phones total -- excellent prices, reliable and honest sellers (minus 1). Always got the phone within 5-7 days. I don't know what I would do without Swappa!
Hi Maria, thanks for the excellent review! We're glad to hear you've had great experiences with Swappa.
Ever since hearing about swappa I wanted to test it out. I've bought and sold phones on here with no hassles. There fees are a lot cheaper than eBay and straight forward. Their verification process to verify listings is secure and simple too.
Thanks for sharing your positive experience!
Swappa's model is to get involved just enough to create a trustworthy marketplace for buyers and sellers, without intruding so much they create extra costs. I've had mostly outstanding experiences, and others that are just OK, but the Swappa staff always leaped into action when I needed information or help.
Great site, stayed right on top of transaction, minimal fee for buyer to cover. Experts at being sure device is what you thought it would be and the condition you sought. Much less hassle than eBay transaction for example where most sellers will stand behind product. But possible hassles.
Bought a "used" Samsung Galaxy 6 phone. Seller rated it 9 out of 10, but it's absolutely like brand new. Plus it arrived even quicker than the speedy promised date. This was my first experience with Swappa and I highly recommend the site.
The buying experience was perfect. I could choose from great phones that were in good shape, and the prices were reasonable. No more 2-year contracts or $600 lease options (where you give your phone away, if it survived) for me. From now on, it's Swappa!
No problems during any stage of the transaction. Everything exactly as advertised by site and seller. Looking forward to another pre-Christmas gift for the wife, now that I trust Swappa after a flawless purchase.
I'll never buy used electronics anywhere else - lots of pricing details and history on your item - Swappa does all the homework for you so you can get a fair price. They won't accept broken or icloud locked phones so no worries there either. Very highly recommend
Bought and sold electronics on the site. Easy to find what you need, can negotiate with sellers and buyers, transactions are well documented and good how-to's to make sure they go smoothly. Feels much better than eBay, but I hear it's very difficult to resolve a transaction that has gone awry. PayPal helps, but nothing perfect.
Do your homework when shopping, as you would when buying any used product. The site allows for questions, both public and private, has seller reviews of prior sales, shows the trending sell prices. Remember, if it looks too good to be true, it is. Ive not made 3 purchases off swappa and am 100% satisfied with all three. Great site for your tech needs!
Hands down best site when searching for or selling used phones. I've sold and bought around 10 devices. While there might be issues with the buyer/seller, Swappa is a great marketplace/platform to make it happen. They are also very quick to respond when you request assistance.
First time user of Swappa - purchased a new phone and VR headset. Great deal, open communication, smooth transaction, everything as described. With the deal moderation, it seems like a nice marketplace for buying/selling mobile phones. I'll be back!
Must admit I was nervous for my first Swappa sale. But with better prices than eBay, gazelle, and every other resale or trade in option, it was worth the risk. So glad that I did. Smooth transaction, fast payment. Will definitely use this service again soon.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
Swappa has a rating of 4.1 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.
Thanks for using Swappa!