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Swappa

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Pennsylvania
1 review
1 helpful vote
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4 phones
December 21, 2015

We has bought 4 phones from swappa ALl came exactly as promised or better. One did end up having a glitch a few months later but was still under warranty and Replaced. Great site since you can see exactly what you are getting

Date of experience: December 21, 2015
Texas
1 review
0 helpful votes
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Swappa and all its awesomeness
July 7, 2016

My experiences with swappa have all been great. Every product I've purchased have served their purpose. I'm skeptical about second hand products, but through swappa, the transition is made with a certain since of security and transparency, that puts my mind at ease. I'm waiting on them to offer other electronic avenues, such as televisions, game consoles, and etc.

Date of experience: July 6, 2016
Pennsylvania
1 review
1 helpful vote
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Swappa.com is awesome
January 6, 2016

Staff was nice and very professional at what they do. Such a great business to trade, buy, and sells amazing tech gadgets. Good customer service; the Sellers are exceptional as well. Love this website.

Date of experience: January 6, 2016
California
1 review
0 helpful votes
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Original purchased phone had weird signal problem detected after two week trial period. Seller took it back regardless, confirmed problem and sent me a different phone stat! Works great. Nice to know everyone's on side of buyer!

Date of experience: May 15, 2017
Utah
1 review
1 helpful vote
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Clear and organized
April 4, 2019

Swappa guides you through every step of the process when you buy a phone on this website. Sellers and buyers are rated by those they have transactions with to establish credibility. I was provided a tracking number, my phone arrived quickly in great condition.

Date of experience: April 3, 2019
Brynn A. Swappa Rep
over a year old

Thanks for using Swappa!

Massachusetts
1 review
0 helpful votes
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Hidden Jewel
April 20, 2017

Great way to find gently used electronics. Navigating the site is easy. They have an impressive selection. I had no issues at all with my purchase of an iPhone 6 but they provide support and will mediate the transaction if needed.

Date of experience: April 20, 2017
Florida
1 review
0 helpful votes
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The only place I buy used phones
March 27, 2016

I have purchased at lease 6 phones using swappa.com. Each deal has been satisfactory in delivery and quality. There is an underlying fabric of integrity in buying and selling on the site. The users propagate that atmosphere with every honest deal. Also, transactions go smoothly thanks to PayPal.

Date of experience: March 27, 2016
Florida
1 review
0 helpful votes
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Swappa is Awesome
July 8, 2018

LOVE Swappa! I have had to purchase many phones (mostly for my mom who is elderly, she kept losing them:-)) Purchased about 7 phones total -- excellent prices, reliable and honest sellers (minus 1). Always got the phone within 5-7 days. I don't know what I would do without Swappa!

Date of experience: July 8, 2018
Brynn A. Swappa Rep
over a year old

Hi Maria, thanks for the excellent review! We're glad to hear you've had great experiences with Swappa.

Texas
1 review
0 helpful votes
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Ever since hearing about swappa I wanted to test it out. I've bought and sold phones on here with no hassles. There fees are a lot cheaper than eBay and straight forward. Their verification process to verify listings is secure and simple too.

Date of experience: June 13, 2018
Swappa -. Swappa Rep
over a year old

Thanks for sharing your positive experience!

Wisconsin
1 review
2 helpful votes
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Outstanding balance of service and value
March 20, 2016

Swappa's model is to get involved just enough to create a trustworthy marketplace for buyers and sellers, without intruding so much they create extra costs. I've had mostly outstanding experiences, and others that are just OK, but the Swappa staff always leaped into action when I needed information or help.

Date of experience: March 20, 2016
Hawaii
1 review
0 helpful votes
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A plus
March 16, 2016

Great site, stayed right on top of transaction, minimal fee for buyer to cover. Experts at being sure device is what you thought it would be and the condition you sought. Much less hassle than eBay transaction for example where most sellers will stand behind product. But possible hassles.

Date of experience: March 16, 2016
New Jersey
1 review
0 helpful votes
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Great experience!
May 31, 2017

Bought a "used" Samsung Galaxy 6 phone. Seller rated it 9 out of 10, but it's absolutely like brand new. Plus it arrived even quicker than the speedy promised date. This was my first experience with Swappa and I highly recommend the site.

Date of experience: May 31, 2017
Idaho
1 review
0 helpful votes
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The buying experience was perfect. I could choose from great phones that were in good shape, and the prices were reasonable. No more 2-year contracts or $600 lease options (where you give your phone away, if it survived) for me. From now on, it's Swappa!

Date of experience: April 4, 2016
Tennessee
1 review
0 helpful votes
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Nice and clean
December 4, 2016

No problems during any stage of the transaction. Everything exactly as advertised by site and seller. Looking forward to another pre-Christmas gift for the wife, now that I trust Swappa after a flawless purchase.

Date of experience: December 3, 2016
Indiana
1 review
0 helpful votes
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Your search ends here!
December 1, 2016

I'll never buy used electronics anywhere else - lots of pricing details and history on your item - Swappa does all the homework for you so you can get a fair price. They won't accept broken or icloud locked phones so no worries there either. Very highly recommend

Date of experience: November 30, 2016
New Jersey
1 review
1 helpful vote
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Bought and sold electronics on the site. Easy to find what you need, can negotiate with sellers and buyers, transactions are well documented and good how-to's to make sure they go smoothly. Feels much better than eBay, but I hear it's very difficult to resolve a transaction that has gone awry. PayPal helps, but nothing perfect.

Date of experience: September 5, 2019
Texas
1 review
0 helpful votes
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Love it!
December 14, 2017

Do your homework when shopping, as you would when buying any used product. The site allows for questions, both public and private, has seller reviews of prior sales, shows the trending sell prices. Remember, if it looks too good to be true, it is. Ive not made 3 purchases off swappa and am 100% satisfied with all three. Great site for your tech needs!

Date of experience: December 14, 2017
Texas
1 review
0 helpful votes
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Hands down best site when searching for or selling used phones. I've sold and bought around 10 devices. While there might be issues with the buyer/seller, Swappa is a great marketplace/platform to make it happen. They are also very quick to respond when you request assistance.

Date of experience: May 11, 2018
Arizona
1 review
0 helpful votes
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Smooth transaction + great deal
June 30, 2016

First time user of Swappa - purchased a new phone and VR headset. Great deal, open communication, smooth transaction, everything as described. With the deal moderation, it seems like a nice marketplace for buying/selling mobile phones. I'll be back!

Date of experience: June 30, 2016
Ohio
2 reviews
1 helpful vote
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Excellent
June 25, 2019

Must admit I was nervous for my first Swappa sale. But with better prices than eBay, gazelle, and every other resale or trade in option, it was worth the risk. So glad that I did. Smooth transaction, fast payment. Will definitely use this service again soon.

Date of experience: June 23, 2019

Overview

Swappa has a rating of 4.1 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
332
value
332
shipping
322
returns
125
quality
331
This company does not typically respond to reviews
+78