• Swappa

2018 CUSTOMER CHOICE AWARD

Swappa

Overview

Swappa has a rating of 3.77 stars from 3,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone, and mint condition. Swappa ranks 6th among Marketplace sites.

  • Service
    308
  • Value
    311
  • Shipping
    302
  • Returns
    111
  • Quality
    308

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 45.5%
Positive
10
Neutral
1
Negative
11
78
See all photos

What reviewers want you to know

Positive highlights

  • I like buying lightly used cell phones for my family and have used eBay, and Amazon before to find good deals.
  • I was bit hesitant to do a purchase, but the deal for Samsung galaxy s6 edge + was so good that i took the risk.
  • 2018 Customer Choice Winner

Critical highlights

  • There's no way to fix this on the website, and Shappa customer service wouldn't help me change it either.
  • The staff is rude when posting mint condition items.
How would you rate Swappa?
Top Positive Review

“Electronic Co-op Game Changer”

Jennifer M.
2/18/24

Swappa is a game-changing website that allows you to find the perfect phone, tablet, computer, game system, etc. All for a fraction of any price out on the market! Sellers are simple and straight forward and most importantly, verified! I've bought 5 iPhones for me and my fam and haven't regretted a single second! Totally fast and efficient and worth checking out!

Top Critical Review

“Account is NOW Closed”

Disappointed C.
2/1/24

Twice in a row, I bought high dollar phones that turned out to be different than described. The staff has an attitude problem too. I closed my account today and never want to buy anything from anyone on there again.

Reviews (3,168)

Rating

Timeframe

Other

Reviews that mention popular keywords

cell phone (129) customer service (118) mint condition (132) samsung galaxy (56) replacement phone (19) future purchases (13)
Thumbnail of user jenniferm5940
1 review
0 helpful votes
February 18th, 2024

Swappa is a game-changing website that allows you to find the perfect phone, tablet, computer, game system, etc. All for a fraction of any price out on the market! Sellers are simple and straight forward and most importantly, verified! I've bought 5 iPhones for me and my fam and haven't regretted a single second! Totally fast and efficient and worth checking out!

Service
Value
Shipping
Returns
Quality
Thumbnail of user disappointedc240
1 review
0 helpful votes
February 1st, 2024

Twice in a row, I bought high dollar phones that turned out to be different than described. The staff has an attitude problem too. I closed my account today and never want to buy anything from anyone on there again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennish459
1 review
0 helpful votes
October 2nd, 2020

Very simple and easy to use website. Excellent experience. Very thorough description. I'll buy again! Thanks Swappa!

Thumbnail of user mikaela6
1 review
1 helpful vote
December 9th, 2020

Easy to work with people, good organization, and solidly put together website. Great for selling and buying.

Thumbnail of user willc458
1 review
0 helpful votes
February 4th, 2024

I have bought and sold several iPhones and Apple Watches for myself and family on Swappa over the years. It's sooo easy to use, and when buying I like how many filtering and sorting options they have so you can find the exact device you want at the price you want.

Way less hassle than FB Marketplace because you have a wider selection and don't have to set aside time to meet in person.

When selling, I get way more for my old devices than when doing trade-in.

Products used:
iPhone, Apple Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user redrose2417
1 review
0 helpful votes
October 7th, 2023

This is the second time I've used Swappa to buy an electronic device and I've been extremely satisfied with this service. I've had no issues and love how easy it is to get a basically new product for much less than I would pay to get it new from Apple. Others' experience could vary depending on the seller I'm sure but Swappa seems to do a good job of vetting who is selling stuff on their site.

Thumbnail of user rkitover
1 review
0 helpful votes
February 12th, 2024

Just bought a macbook air here for a great price, have bought phones and such on the site before and it has always been great.

Products used:
macbook air 2020

Service
Value
Shipping
Quality
Thumbnail of user saulc72
1 review
0 helpful votes
December 15th, 2023

Sold laptop on this site. The pay system Swappa uses is PayPal. PayPal refuses to transfer my funds to my bank. Swappa's reply was - "Swappa can't help you".
All they care about is getting their cut. After that, they will not help you get paid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darlenep419
7 reviews
0 helpful votes
February 15th, 2023

The software is simple to use, providing everything in one spot. Upload photos of your phone or tablet, explain its features and accessories, detail any damage or flaws, set a price, and accept or reject buyer offers. The app also includes a ranking system that allows you to rate buyers based on their communication skills and professionalism.

Thumbnail of user marissab31
1 review
0 helpful votes
February 19th, 2020

The seller was super quick to reply with any questions I had and the phone was just as described and at a great price!

Thumbnail of user connier483
1 review
0 helpful votes
February 21st, 2023
Verified purchase

Wide selection of products at good prices and in great condition. I've bought AirPods and an iPhone from swappa and was 100% satisfied with both. Will definitely use again. Highly recommended.

Products used:
Electronics

Service
Value
Shipping
Quality
Thumbnail of user cariannen
12 reviews
0 helpful votes
March 29th, 2023

It is a reputable online marketplace for buying and selling gently used electronics. Buyers can trust their platform because they rigorously inspect all devices. Excellent and responsive customer support makes the experience smooth and enjoyable. Swappa is great for used electronics.

Thumbnail of user joeyn17
1 review
1 helpful vote
February 16th, 2020

I think Swappa is the best place to go for used cell phones and laptops. Zero scams, great review system, etc... I use them regularly to buy MacBooks for new developers at our company.

Thumbnail of user tmor10sen
1 review
0 helpful votes
October 7th, 2023

Great products, large choice, good service.

I don't see why you require a certain number of characters. You are fortunate that I put in any comments at all. Get REAL.

Thumbnail of user raymondm339
1 review
0 helpful votes
November 10th, 2020

I've bought 3 cell phones, a laptop, and a smartwatch on swappa. Much easier/faster/more reliable than wading through the crap on ebay or amazon.

Thumbnail of user davids4544
1 review
1 helpful vote
September 9th, 2020

I have used Swappa in the past, and the sellers on this site are prompt, and the products arrive as advertised. I will continue to use this site as long as I continue to find good, quality products at reasonable prices and by reliable sellers.

Thumbnail of user asust
1 review
17 helpful votes
August 13th, 2020

I had a great experience as a first-time Swappa user. I appreciated the easy yet through buying process and found the FAQ section to be quite useful. The way the site operated gave me a sense of confidence in the process. My seller was a bit slow posting the shipping and tracking info, but I was able to obtain that info quickly through the Swappa interface by chatting directly with the buyer. I'll be back here again the next time I need something for sure!

Thumbnail of user davide3009
1 review
0 helpful votes
February 23rd, 2024

Many phones are sold locked and you will not see it when doing an IMEI search. Their canned response if a problem = contact PayPal or credit company. The locked phones issue widely prevails and Swappa ignores it. Don't buy or sell here.

Tip for consumers:
Seriously be super careful or run away. Swappa staff well aware. Someone needs to speak out

Products used:
Iphone 14

Service
Value
Shipping
Returns
Quality
Thumbnail of user cesars66
2 reviews
0 helpful votes
December 3rd, 2020

Swappa makes things easy to sell. It is scary figuring out who can screw you, but this site is full of great people.

Thumbnail of user donaldp857
4 reviews
0 helpful votes
May 18th, 2023

I recently purchased a Microsoft Surface Pro 6 tablet from Swappa, and I couldn't be happier with the entire experience. First and foremost, the selection of devices on the platform was impressive, and I found exactly what I was looking for. The transaction process was smooth and secure, providing me with peace of mind.

The tablet itself, the Microsoft Surface Pro 6, has exceeded my expectations. The performance is top-notch, allowing me to seamlessly handle my daily tasks, from browsing the web to working on creative projects. The sleek design and high-quality construction of the device are truly remarkable.

One of the standout aspects of my experience was the excellent condition of the tablet. The seller on Swappa provided accurate and detailed information about the device's condition, and it arrived in pristine condition, just as described. It felt like I was unboxing a brand-new device.

Furthermore, the shipping was prompt and the packaging was secure, ensuring the tablet arrived safely at my doorstep. The seller's communication was also commendable, promptly answering any questions I had throughout the process.

In conclusion, I highly recommend Swappa for purchasing electronics, and my experience with buying the Microsoft Surface Pro 6 tablet from their marketplace was exceptional. The platform's reliability, combined with the remarkable quality and performance of the Surface Pro 6, has made this purchase a truly satisfying one.

Service
Value
Shipping
Returns
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Thumbnail of user kristopherw12
2 reviews
0 helpful votes
May 12th, 2020

Ordered 2 different phones at 2 different times and both phones came in better shape than the description that was given amazing website

Thumbnail of user n00945782
1 review
1 helpful vote
September 14th, 2023
Verified purchase

My product came within 2-3 days. Tracking information was provided and the condition was exactly as described. Will be having service with them again in the future:

Tip for consumers:
They are trustworthy.

Products used:
Apple ipad

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherw885
1 review
0 helpful votes
February 12th, 2021
Verified purchase

This is my 5th purchase of a phone on Swappa. Remarkably, I have been satisfied with all of my purchases. I feel Swappa does an excellent job of monitoring its listings and ensuring that Sellers adhere to the terms of their marketplace. That's why I have, and will likely continue to, purchase phones on Swappa's marketplace. Plus, I believe that I have saved hundreds of dollars over traditional retail outlets and auction sites. I consider myself to be a very satisfied customer.

Tip for consumers:
Follow Swappa's tips for evaluating purchases before confirming a sale, and you should be good.

Products used:
Purchased 5 smartphones

Service
Value
Shipping
Quality
Thumbnail of user kia8
2 reviews
1 helpful vote
November 8th, 2023

Horrible! BEWARE! I went to purchase a phone on Swappa from a seller named pdx cellular. They took my money from my card then said they don't accept my payment method. I reported the issue to swappa. They gave me a hard time saying I couldn't show them my emails from card but i have to show them proof by logging in my account. They said the payment is pending and it'll come back on my card in a few days. Its been a week and they still haven't released my money. Swappa or the seller doesn't list phone numbers to contact either on of them. You can only reach Swappa threw email. I can prove all of this threw the emails back in forth between me and Swappa. DONT USE THIS SITE!

Thumbnail of user gustavor36
1 review
0 helpful votes
March 5th, 2020

You always can compare prices, check seller reviews and so far I am very please using this site (I only buy from here).

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From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

Business History

Swappa was founded in 2010 by Ben Edwards, a long-time software and mobile developer.

The inspiration for Swappa sparked when Ben had trouble finding a good source for test devices for Android development projects. Turning to eBay and Craigslist proved perilous and time-wasting for buying mobile phones. Blacklisted phones, junk devices, inefficient communication, and downright fraud plagued the antiquated marketplaces.

Knowing there had to be a better way, Swappa began as a side-project to build a better marketplace for buying and selling quality mobile devices. Safety, simplicity, low fees, and the "human factor" made Swappa different then and still do to this day.

From the first Swappa sale (a Motorola Droid) to millions of dollars per month in commerce, Swappa has grown to be the ultimate used tech marketplace. We enjoy creating technology that makes it easy for people to directly sell devices to other consumers and everything we do revolves around this concept.

Company Representative

Thumbnail of user bene318
Swappa -.
Typically does not respond to reviews

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3.8
3,168 reviews
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