I had a sale that was trending south, though luckily the item arrived in the end but it looked as if I had paid for something that would not ship. Swappa told me to file a dispute with PayPal and all they can do is refund the $10 fee they charge.
So apparently Swappa offers no buyer protection. PayPal disputes are awful to go through and from my experience generally dont go the way you hope. I will never use Swappa again.
Great products, large choice, good service.
I don't see why you require a certain number of characters. You are fortunate that I put in any comments at all. Get REAL.
My daughter destroyed her hand-me-down Note 5 so i stumbled onto this site and found several options to replace it. I ended up purchasing a "like-new" Note 5 identical to the one she lost. The seller was very nice and communicated with me; even sending my package priority mail instead of standard. Got the device and it works like a charm.
From my research about Swappa, before I chose to make my purchase, a lot of the problems were with Apple products. Most know with all the security and things that have to be done to an IPhone and its counterparts, buying them used or at unbelievable discounts is usually too good to be true. Hence why i just bought another Android device. If i want an Apple device, I buy from Apple...
Other than that, be an informed buyer and your experience should be a good one!
This is a great selling and buying site. All devices are checked for defects or fraudulent sales. Swappa staffs are always popping up out of nowhere whenever they think something is wrong somewhere.
Keep up the great work. Great opportunity to make money from home or your own store by listing your items online here.
Everything about this transaction was super simple. I would definitely recommend swappa to friends. The phone was delivered in a timely manner along with the sim card, charger and protective Otter cover. I am very satisfied.
Swappa is the best, safest way to buy and sell cel phones. Pictures of the exact device you are buying, securely handled transactions, and facilitated returns (if necessary). I will not hesitate to use them again.
Swappa has a well organized website laser focused on its mission of hosting transactions for phones and tablets.
Very smooth experience. Having seller reviews and unique id codes required in seller pics is a reassuring step.
"I love my phone it was exactly as described on the ads, it was delivered fast and on time. Seller kept in touch with me to make sure everything went well. Thank you Sam will buy from you again."
- Ive S., Buyer
Using Swappa was super easy.
The resellers are all rated and the customers are encouraged to leave their honest ratings.
You could see who would be reliable and unreliable from the get go.
I just bought a Galaxy S7 Edge that came with free shipping and an Otterbox. It was one of the easiest transactions to make.
Swappa keeps a graph letting you know whether the electronic is being sold at all time high, low, or average. It makes the buyer's decision so much better. Needless to say, I will be using Swappa again the future and have already recommended it to all my friends.
This was my second purchase here. Both experiences were incredibly positive. The site is very easy to use, it does one thing and it does it better than anywhere else. I realize I may have just gotten lucky with the sellers I chose, but there's enough guarantees that I felt safe ordering. I highly recommend you check them first.
Swappa is now my for-sure go to source for used devices. The community offers a trust based system and easy payment integration with PayPal. I am very satisfied - it's a great model for others to emulate.
Purchased a new device listed as in mint condition and set at a low price; similar devices sold for at least $100 more than what I paid. Made the purchase, received the phone (looks brand new) within 2 days and so far I'm happy with this transaction. Have already recommended the site to others based on my experience. Just joined the site about a week ago so I was new to the process but everything worked out flawlessly.
Buying process was awesome and my phone came as described and promptly. The Android app could use some work; it often shows the last listing you viewed instead of the selected I've when opening a notification.
I've been using Swappa for years and have watched it grow into what it is today. Although there are many more commercial offerings now, with a bit of patience a private sale at a super price can be found.
As it is now, it's still orders of magnitude better than the big auction sites or the one named after a lions favorite snack on the savannah.
Got a 2015 MacBook Pro Retina 13". Opened to clean the fan as it was a 6 year old machine. Found thermal paste all over GPU and a broken battery connector which might prevent any future service or SSD upgrade. Other issues that show that a very sloppy service had been done which makes the computer unreliable. The seller was aware of the issues. There are no options like on other sites to request a return. The site is super slow also. Bought multiple computers on that other auction site (you know which) and never had problems.
Just like cars, phones depreciate the second you turn them on. Never take that hit ever again. Buying gently used phones is the only way to go and this site does all the work ensuring phones are not stolen or duds.
If I get rid of or accidentally break a phone before the next run of my preferred brand is released... I always hop on Swappa to grab a replacement. Quick, professional, and easy. Thanks for providing an excellent resource for us!
First time buying a used phone and from an unknown (to me) site. Everything went as advertised. I appreciate all of the checks the swappa makes to create a satisfying experience. I would definitely use them again. I've already told others.
I had no idea this site existed until a friend told me about it and it's been a great experience for me. Although I only made one purchase, the phone I choose came quickly, as expected, and with some extra cases! On top of that, I got it at almost half the market value.
Would definitely recommend swappa to friends who are in need of a new phone.
I've had the very pleasant experience of purchasing two extremely well cared for mobile phones at great prices on Swappa.
It will be quite sometime before I darken the door of a telephone store. The site is well organized and easy to navigate. Shipping is covered and sellers are not smacked with ebay like selling fees. Forget ebay. Check out Swappa.
Way to go Swappa!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
Swappa has a rating of 4.1 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.