business logo of Swappa

Swappa

How would you rate Swappa?
grey star
grey star
grey star
grey star
grey star
California
1 review
1 helpful vote
Follow Jeremy C.
Unfollow Jeremy C.
Send Message
Share Review
Report Review

No buyer protection
November 12, 2017

I had a sale that was trending south, though luckily the item arrived in the end but it looked as if I had paid for something that would not ship. Swappa told me to file a dispute with PayPal and all they can do is refund the $10 fee they charge.

So apparently Swappa offers no buyer protection. PayPal disputes are awful to go through and from my experience generally dont go the way you hope. I will never use Swappa again.

Date of experience: November 12, 2017
North Dakota
1 review
0 helpful votes
Follow Tim M.
Unfollow Tim M.
Send Message
Share Review
Report Review

Out standing
October 7, 2023

Great products, large choice, good service.

I don't see why you require a certain number of characters. You are fortunate that I put in any comments at all. Get REAL.

Date of experience: September 23, 2023
Alabama
1 review
0 helpful votes
Follow Keone H.
Unfollow Keone H.
Send Message
Share Review
Report Review

Works as intended
February 13, 2018

My daughter destroyed her hand-me-down Note 5 so i stumbled onto this site and found several options to replace it. I ended up purchasing a "like-new" Note 5 identical to the one she lost. The seller was very nice and communicated with me; even sending my package priority mail instead of standard. Got the device and it works like a charm.

From my research about Swappa, before I chose to make my purchase, a lot of the problems were with Apple products. Most know with all the security and things that have to be done to an IPhone and its counterparts, buying them used or at unbelievable discounts is usually too good to be true. Hence why i just bought another Android device. If i want an Apple device, I buy from Apple...

Other than that, be an informed buyer and your experience should be a good one!

Date of experience: February 12, 2018
New Jersey
1 review
0 helpful votes
Follow Tim A.
Unfollow Tim A.
Send Message
Share Review
Report Review

MONEY!
January 25, 2017

This is a great selling and buying site. All devices are checked for defects or fraudulent sales. Swappa staffs are always popping up out of nowhere whenever they think something is wrong somewhere.
Keep up the great work. Great opportunity to make money from home or your own store by listing your items online here.

Date of experience: January 25, 2017
Florida
1 review
0 helpful votes
Follow Tommy P.
Unfollow Tommy P.
Send Message
Share Review
Report Review

A Happy Customer
March 25, 2017

Everything about this transaction was super simple. I would definitely recommend swappa to friends. The phone was delivered in a timely manner along with the sim card, charger and protective Otter cover. I am very satisfied.

Date of experience: March 24, 2017
California
1 review
0 helpful votes
Follow Chris J.
Unfollow Chris J.
Send Message
Share Review
Report Review

Best way to buy and sell phones!
December 20, 2016

Swappa is the best, safest way to buy and sell cel phones. Pictures of the exact device you are buying, securely handled transactions, and facilitated returns (if necessary). I will not hesitate to use them again.

Date of experience: December 20, 2016
Minnesota
1 review
2 helpful votes
Follow John P.
Unfollow John P.
Send Message
Share Review
Report Review

Well organized site
January 8, 2016

Swappa has a well organized website laser focused on its mission of hosting transactions for phones and tablets.

Very smooth experience. Having seller reviews and unique id codes required in seller pics is a reassuring step.

Date of experience: January 8, 2016
Florida
1 review
0 helpful votes
Follow Ivelisse S.
Unfollow Ivelisse S.
Send Message
Share Review
Report Review

"I love my phone it was exactly as described on the ads, it was delivered fast and on time. Seller kept in touch with me to make sure everything went well. Thank you Sam will buy from you again."

- Ive S., Buyer

Date of experience: May 2, 2017
Texas
1 review
0 helpful votes
Follow SB B.
Unfollow SB B.
Send Message
Share Review
Report Review

Swappa: The best electronics reseller
September 13, 2016

Using Swappa was super easy.
The resellers are all rated and the customers are encouraged to leave their honest ratings.
You could see who would be reliable and unreliable from the get go.
I just bought a Galaxy S7 Edge that came with free shipping and an Otterbox. It was one of the easiest transactions to make.
Swappa keeps a graph letting you know whether the electronic is being sold at all time high, low, or average. It makes the buyer's decision so much better. Needless to say, I will be using Swappa again the future and have already recommended it to all my friends.

Date of experience: September 12, 2016
Florida
1 review
0 helpful votes
Follow Erik M.
Unfollow Erik M.
Send Message
Share Review
Report Review

Awesome
February 11, 2016

This was my second purchase here. Both experiences were incredibly positive. The site is very easy to use, it does one thing and it does it better than anywhere else. I realize I may have just gotten lucky with the sellers I chose, but there's enough guarantees that I felt safe ordering. I highly recommend you check them first.

Date of experience: February 11, 2016
New York
1 review
1 helpful vote
Follow Chris K.
Unfollow Chris K.
Send Message
Share Review
Report Review

Always Easy with Swappa!
February 27, 2016

Swappa is now my for-sure go to source for used devices. The community offers a trust based system and easy payment integration with PayPal. I am very satisfied - it's a great model for others to emulate.

Date of experience: February 27, 2016
Pennsylvania
1 review
0 helpful votes
Follow Jae B.
Unfollow Jae B.
Send Message
Share Review
Report Review

Great Experience
March 17, 2016

Purchased a new device listed as in mint condition and set at a low price; similar devices sold for at least $100 more than what I paid. Made the purchase, received the phone (looks brand new) within 2 days and so far I'm happy with this transaction. Have already recommended the site to others based on my experience. Just joined the site about a week ago so I was new to the process but everything worked out flawlessly.

Date of experience: March 17, 2016
Idaho
1 review
0 helpful votes
Follow Parker E.
Unfollow Parker E.
Send Message
Share Review
Report Review

Buying process was awesome and my phone came as described and promptly. The Android app could use some work; it often shows the last listing you viewed instead of the selected I've when opening a notification.

Date of experience: November 22, 2017
Ireland
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Send Message
Share Review
Report Review

Best place to buy or sell phones.
June 7, 2016

I've been using Swappa for years and have watched it grow into what it is today. Although there are many more commercial offerings now, with a bit of patience a private sale at a super price can be found.
As it is now, it's still orders of magnitude better than the big auction sites or the one named after a lions favorite snack on the savannah.

Date of experience: June 6, 2016
Florida
4 reviews
13 helpful votes
Follow Vlad Z.
Unfollow Vlad Z.
Send Message
Share Review
Report Review

Got a 2015 MacBook Pro Retina 13". Opened to clean the fan as it was a 6 year old machine. Found thermal paste all over GPU and a broken battery connector which might prevent any future service or SSD upgrade. Other issues that show that a very sloppy service had been done which makes the computer unreliable. The seller was aware of the issues. There are no options like on other sites to request a return. The site is super slow also. Bought multiple computers on that other auction site (you know which) and never had problems.

Date of experience: November 18, 2020
Texas
2 reviews
0 helpful votes
Follow Rambo G.
Unfollow Rambo G.
Send Message
Share Review
Report Review

Bought my 4th phone from Swappa
October 11, 2016

Just like cars, phones depreciate the second you turn them on. Never take that hit ever again. Buying gently used phones is the only way to go and this site does all the work ensuring phones are not stolen or duds.

Date of experience: October 9, 2016
Colorado
1 review
0 helpful votes
Follow Kit T.
Unfollow Kit T.
Send Message
Share Review
Report Review

Swappa is awesome.
October 15, 2016

If I get rid of or accidentally break a phone before the next run of my preferred brand is released... I always hop on Swappa to grab a replacement. Quick, professional, and easy. Thanks for providing an excellent resource for us!

Date of experience: October 13, 2016
California
1 review
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Send Message
Share Review
Report Review

First time
July 21, 2016

First time buying a used phone and from an unknown (to me) site. Everything went as advertised. I appreciate all of the checks the swappa makes to create a satisfying experience. I would definitely use them again. I've already told others.

Date of experience: July 20, 2016
Virginia
1 review
0 helpful votes
Follow Jesus A.
Unfollow Jesus A.
Send Message
Share Review
Report Review

I had no idea this site existed until a friend told me about it and it's been a great experience for me. Although I only made one purchase, the phone I choose came quickly, as expected, and with some extra cases! On top of that, I got it at almost half the market value.

Would definitely recommend swappa to friends who are in need of a new phone.

Date of experience: November 16, 2017
Texas
2 reviews
1 helpful vote
Follow Jim H.
Unfollow Jim H.
Send Message
Share Review
Report Review

Goodbye Phone Stores
April 4, 2016

I've had the very pleasant experience of purchasing two extremely well cared for mobile phones at great prices on Swappa.

It will be quite sometime before I darken the door of a telephone store. The site is well organized and easy to navigate. Shipping is covered and sellers are not smacked with ebay like selling fees. Forget ebay. Check out Swappa.

Way to go Swappa!

Date of experience: April 4, 2016

Overview

Swappa has a rating of 4.1 stars from 3,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
332
value
332
shipping
322
returns
125
quality
331
This company does not typically respond to reviews
+78