When I first signed up with Amazon, deals I could find where very reasonable. The last 2 years however I find after exchange and shipping costs the products on Amazon are 15 to 30% more. The independent sellers make a good profit pushing goods around on line. Amazons days are numbered now that most retailers sell on-line. Check with your Canadian retailers and Buy Canadian.
PS... I cant write a negative review on Amazon as it would get Deleted!

Although Amazon is more than happy to assist in purchases and usually refunds, it is very frustrating to invest time and money into a seller that is either not located in Canada or selling fake items. My most recent item, hair toner was actually used. That is simply disgusting. I wish Microsoft would create a company better than Amazon.

Having several issues over the past week including a shipment that was not delivered and other issues I continued to ask for a Customer Service Rep / Mgr to speak to in Canada. This is impossible and all parties either live chat or on the phone refused to do or try to have someone call me. Instead again I wasted over 1 hour of my time and still frustrated!

I used to deal with eBay and when I had a problem with an item it was a night mare to get my money back. Now I only shop through amazon. This company stand beside their customer have an issue want to return no problem with amazon. This company is so great now I have family and friends shopping here. Thank you amazon and please don't change nothing its perfect

I have been shopping on Amazon for years and always pleasant experience until got scammed from a 3rd party seller by confusing product information, misleading me thought there were 10 box item in my order but seller only mailed me 1 box. Due to covid19, when I received my item, it could no longer be return anymore (already passed last return day) and seller refused to refund my money. I tried to email/call Amazon but there is no customer service at all.

If you're going to place an order from a 3rd party seller, please be careful.

Amazon is the worst customer service company in the world in my experience. Amazon also does not match prices drop within few days of purchases.

Also, it is so hard to carry Breville Mini Smart Oven for a mile to a post office to return the oven because of damage and scratches. Plus Amazon charges 35 postage deduction. What a rubbish and unfair company Jeff Bezos is, billionaire of no ethics or sensitivities to seniors challenges.

Very hard to get in touch with Customer Service plus they transfer you around to no avail.

They took extra money out of our account without our permission. They asked bank for permission to take the extra money and not us. No notice on what they were doing. I called and got the run around and got hang up on second call and how rude. Cancel our order and the first person I talk to said it would be 3 to 5 business days to get our money back and second person said 7 to 10 business days to get our money back. That's ridiculous! This make us not want to order from amazon.

I used Amazon (Canada) for years with usually no problems, then since March I have had multiple amounts withdrawn from my account only to get notices that my payments have been declined and the product isn't being shipped! I've wrote emails to them and repeatedly tried to reach someone but because of covid 19 there is a lack of customer support and anyone really keeping an eye on transactions. Unfortunately our bank can only block future debits so needless to say I will never be shopping with Amazon again. We live in a remote community so online shopping is a necessity for us and our friends which Amazon will no longer be part of.

I have been an amazon customerfor many years now, and there is one major issue thatkeeps popping up with EVERY order. Excessive waste in packaging and delivery!
Items are always shipped in excessively large boxes and so called add on items are shipped seperately from the rest of your order. Last week i ordered a humidifier that was packaged in four (yes 4) nestled boxes and about 20 of those air filledbags.
In a time when we are supposed to bereducing waste, amazon goes out of their way to create excess.
GROSS

Don't get your account hacked cause they won't help you at all. Its been over a week and I contacted them again and all I can get it "we are sending it to our high priority accounts department" no one ever contacts me back. You would think they would hurry up when someones account is in danger. Not impressed I am done with amazon.

I dont know how Amazon.ca work. They so stupid only know my money and no more responsibility to fix issue. I add one product for selling they take over one month we try for ask why but only get automatic email after 2-3 business days they will feedback but never see anything from them.

I ordered a pack of 100 N95 masks that was supposed to be delivered by May 20 but it came on June 10, I wouldnt have had a problem if the package was just late, but aside from being 20 days late, it also came with only 10 masks out of the 100. It cost me about 23$. But I'm bothered because it could be only returned by May 30th, which would be impossible since the package arrived on June 10. And I wasn't able to contact amazon by phone, email, or customer service directly. I am very unsatisfied.

Ramon Ruiz.

I just ordered batman mask of the phantasm and I never received it yesterday I get that theres less carriers due to covid19 but that's no excuse for me to keep waiting for my item. So disappointed

I ordered on May 14 and saw a delivery date by May 25. When I got the receipt it said delivery by Nov 26. Can you imagine Nov 26. Then on May 20 I get a message that it was shipped and got a Canada Post tracking. It is now May 26 and when I track Canada Post message is that the client made a electronic ticket but the post office hasn't received the package yet -6 days later. They have also put the charge to my credit card. I can't get in touch with them and am really dissatisfied

Amazon is a bunch of crooks I only say that for the simple fact that I ordered a screen a week ago and kn the day of delivery I get an email saying my item is cancelled, you charged my credit card a week so I was under the assumption and made plans for the item Wednesday june 17 2020. So I decided to go look up my items and they said they had no stock and wouldn't you know they have the item but they raise the price by $50 which in my opinion is completely unacceptable, I know I cant cripple amazon but I sure my experience with everyone.

This is the last time for amazon will rip me off.

I don't know what has changed or what has happened to Amazon since the new year but it is becoming almost impossible to deal with this company anymore for me. Almost every order I place gets flag for suspicious activity. Account gets frozen with no help at all from their 'accounts help line'. There is no helpful customer service to speak of in this area and you are left stuck with no idea of why they think now, after I have spent thousands of dollars on their site in the past, these orders are anything but legitimate. It is to the point where it is not worth the time and frustration to shop on Amazon any longer. I know I won't.

Before Amazon hired telecom to deliver packages, they had them delivered from people in the community which respected my request to receive a phone call once at the door so to tell them where to stash it out of view.
Telecom will not. Even before the pandemic they would drop it at the door and run.
Although I still feel the need to use Amazon out of convenience I will limit this to a minimum.

Ordered items that were to be delivered next day. 4 items and it looks like everything being sent separately. All items were ordered at the same time. Didn't realize till I read reviews that items come from China and repackaged in Canada. Very bad customer service.

I had a problem with a $100 gift card, I'm a prime and more than regular customer of Amazon.ca as I order at least 4/5 items a week... They never seemed to be able to help me, chat support is in India and they don't care the less, trying to finish the conversation and pass to the next... I went to escalation, it's email only and they wrote me only one time to have the proofs; I sent them and never heard back from them... basically meaning I have to sit on my $100 cash money... Disgusting and dishonnest practice...

I ordered a lot of stuff! Only a quarter of it came. My account is on hold and I am required to contact amazon.ca for instruction. When I call they don't have a clue band say an accounting department will contact me, which no one EVER does! So now I have no idea what's ordered and what's not! This was t6he worst way to shop and EXTREMELY FRUSTRATING! A very bad experience shopping online! What a sham!

I made an order and it was not delivered within 4 weeks so I contacted the seller who asked for another 2 weeks. I agreed. It still was not delivered. I asked for a refund as this was a birthday gift and I could not wait any longer. I was told by the third party seller that I would not receive a refund until I sent back their item and PAID THE SHIPPING MYSELF to do so! When I tried to contact Amazon, I got a No-Reply Email stating they would not be responding to me due to having less staff on, and offered me a bunch of links that could not help me.
Now I am out the money for my father's gift! I have no gift for him! I do not have the money to buy another gift for him! And they want me to dish out even more money to return the item I never got and probably will never see!

Maybe if I write it enough they will get the hint. I cancelled my prime in February and they keep taking out the fee. Left several messages with no reply. Worse place ever. I even deleted my credit card number but somehow they keep taking it out.