Amazon.ca reviews

Years ago Amazon.ca used to actually take pride in their service and products. I do find their customer service still fairly good but their Prime Membership doesn't actually guarantee anything. 3/4 items recently ordered did not arrive on time. Also the products have been used or defective. Since returning items is free it seems they don't actually care if the product is as ordered inconveniencing you is part of the process now. Wayfair, Amazon and Walmart all use 3rd party sellers and all of them have become "buy at your own risk" vendors. I am no longer ordering online as I am tired of the time investment required and the constant disappointment.

I can't even describe how hurt I am by the horrible and abusive treatment I've had from Amazon Canada - three weeks ago I was locked out of my account by Amazon with no email or phone call explaining why this happened - I have had to call Amazon 5 times and the final time just when the representative at account change department was almost ready to unlock my account ( 40 minutes later ) the call was dropped and the man did not call me back even though he knew it was my fifth call and I was more than frustrated - I then cAlled again and was told by a manager that I had to start all over again and the manager was extremely rude to me - then a new representative came on and began to yell at me that I was being rude and that I needed to speak in a more polite tone ! Needless to say after 3 weeks and five phone calls and 3 hours of my life I still don't have access to my account . I'm through with Amazon ! After 10 years and thousands of dollars spent Amazon proves they could care less About me and my business ! I'm done !

I have generally good things to say about Amazon.ca, but I've just had an experience that will make me more watchful in the future. I returned an item to Amazon.ca and they promptly sent a refund to my Visa card account. But what they refunded was the list price of the item, not the total price I was charged, which includes the 13 percent mandatory sales tax (HST in Ontario). I had to contact customer service to get this sorted. An inadvertent mistake on Amazon's part? Perhaps, but I wonder if others have had a similar experience. Either way, it's a good idea to keep careful track of your refunds.

amazon sent my parcel to the wrong address and when I talked to one of their representatives i was assured the parcel would be sent on Saturday. Today is Thursday and I was told today, the item was being sent back to the shipper and the item would not be delivered.Their representative is a liar and I will not be dealing with crooks any more.

I returned two of the same computers at the same exact time. One of them got processed right away, the other one took over two weeks to get my refund back. Dealing with customer service was a complete joke as they just kept saying the same thing even though they knew my item had been delivered to their returns centre. I have ordered a table from the past as well and it came to my house damaged with dents in it... the return process for that took over a month. Be careful with what you order!!

I was assured by Amazon Customer Service, 4 TIMES, that they would not use Intelcom courier service for my parcels. Well guess what??? Yes they did. 5 TIMES after I called. The last customer service rep admitted they had lied to me as they have no control over the courier service! So another parcel does not get delivered to me!
I have cancelled my Prime membership and will not shop with them again. Shame on me for trusting and believing them.

Amazon.ca made a mistake with vehicle and refused to pay return shipping charges.
I ordered a brake kit for a Toyota and Amazon sent the kit for a Chrysler/Dodge.
Amazon admitted to the mistake, however, Amazon refuses to pay the $100 shipping charges to return it.
Amazon sends what they cannot sell and claims it is a mistake, and then makes it difficult to for you to get your money back by not paying the return charges.

Three problems with orders.
1. Packaging has been much over packaged, wasting a LOT of paper and plastic and cardboard - in today's climate change world, this is totally irresponsible.
2. Amazon will keep offering you "Kindle Unlimited Membership", again and again, even after you have purchased this. I only realized today, that over a year have repurchased this twice, thinking I had refused it before. There is no way to cancel these purchases, so beware and check you records on Amazon to see if you have purchased this already, before you fork out another $9.99!
3. Packages from across the world are not designated as such, but are often poorly packaged, sometimes with damage to the goods, and to send it back requires you to put the parcel in a new package, and send it all the way back over 1000's of miles, often over oceans, for recompense for a smallish or large purchase. So, before ordering, check to see where the package is coming from.

I ordered two items with delivery 3 -4 days and now it is confirmed for mid Oct, we are in Aug. They will not cxl my order nor give me back my money until Oct. Then they gave me a $75.00 promotional certificate which cannot be used, because you can only choose certain items but those items are no longer available. So out 85$ + 75$ . Amazon equals Fraud
Never again

Amazon routinely delays shipment of preorders, especially if you preordered early enough to benefit from the fluctuating sale prices on their website.
Expect to wait as much as a week beyond the release date of an item as punishment for preordering early.

One customer rep told me that the shipments are scheduled on a first-come, first-served basis, but this is clearly BS as you'll be able to order the item the day before it releases and ensure delivery the very next morning. You just have to cough up the full retail price and forego any discount you may have received for preordering early.

And for the record, your prime membership means nothing to them. It's advertised as a way to get fast shipping, but you can expect to be the last on amazon's priority list. You're the sucker they've already managed to reel in to spending 100 bucks on a worthless membership. They don't need to do anything more to impress you.

After receiving an email from Amazon.ca this morning I went to purchase a 50ft. garden hose priced at $28.61. Once added to my cart, it showed up as $34.99.

Confused, I returned to the previous screen thinking it was a glitch. I had to do this a few times because I couldn't understand why on one page the price was $28.61 and in the cart it was $34.99. Out of frustration, I called Amazon and they agreed it was a priced but refused to check me out at the lower price.

I think people should know this occurs at Amazon and of course customer service is none existent despite being polite and all. It sickens me when I here call center staff say "sorry, there's nothing I can do to help you"

This is why I remain content to drive to a store and pick up what I want to buy. Its priced and I buy it for the marked price. Amazon is fraudulent in bating and switching as they did this morning.

Purchased a $32 item handled and delivered by Amazon. When received it was found defective (and in fact the seller lied about the product too). When trying to return it, Amazon sends me a slip stating they will refund $2. The cheapest return price (all within Canada) is $12. So convenient for a major mail order company, and cheap of them - we alone carry the risk as purchasers. I then started the process of closing my account. Here more than 24 hr later after 4 emails, 2 calls and 2 chat sessions they still cannot close my account.

3rd time they went outside their 'guaranteed delivery date.' I was very patient before, this time I absolutely needed the items for a scheduled event the next morning. They don't have the courtesy to contact me about my package being delayed by possibly a week: I have to followup with them. By the time I do the courier is closed so they apparently can't do anything until morning. So I suggest fine call the courier in the morning and get this order cancelled because I don't want to see it at my door: I am told by supervisor she is coming in at 3pm and can call them then. But they may deliver package earlier in the day. I emphasis that is a waste for me as I will not be able to use it anymore and I don't want the hassle of printing out return labels and taking to courier office for mailing out: I am told to just refuse the package at door. THEY JUST LEAVE IT AT THE DOOR WITHOUT RINGING DOORBELL. what, am I suppose to stay sitting on the porch all morning to make sure I can refuse the carrier? I tell phone agent this and suggest she pass on info to a colleague or another supervisor with morning shift so they can do this cancellation with courier. I am told something so stupid that I am still reeling from it: 'you will have to callback tomorrow morning if u want this to happen. We are not allowed to share your data with apparently even our colleagues in the same company with same level of security clearance as us. So you need to call yourself in the morning and do all this followup yourself. Again. From scratch." Nothing said or done that can possibly assist me. Moreover, just seems will be more headache for me to go return useless product that I don't need anymore, and the running around involved early morning to find suitable replacement items for my event. I have swore and gotten angry maybe 3 times in past 30 years, this situation tops them all. No regard for cx pain, no feasible action plan to help them, keep repeating the same bad service and set untruthful delivery standards without remorse. I doubt it will happen but I hope they go out of business