Amazon CAReviews 627

During the Prime Special that lasted four days, I had purchased four items. That was on the 9th of July. I looked up the tracking of those items and I couldn't believe it. They will deliver my stuff between the 31st of July and 2nd of August. Am I reading it right?!
Never ever did I have to wait 3 weeks for such basic stuff. And what about our Prime membership that we pay for every single month? Does it still mean anything to anybody any more?
That's an absolute joke. I thought I was getting a great deal on things but it sounds to me I will have to go laundry soap shopping pretty soon as mine is running out. The one I ordered is nowhere in sight 😡
Terrible service!

Warning do not buy food here. Almost expired, crushed boxes and made me throw up. Ordering process, customer service terrible and innefective and theft from account.

I was promised an extension by multiple Amazon reps while I waited for a reply from the seller. I wanted to give Amazon and the seller the opportunity to solve the issue. I was promised there were notes in my file. I was promised that the calls were recorded. I also rebooked Intelcom for a return that was not picked up as scheduled by Amazon. I was told they'd come Sat at 10. Now I'm told Intelcom doesn't pick up on Saturdays. I am told that all of the reps put no notes in my file. I was told that it is against policy to listen to the quality assurance recordings. I am now told I missed both deadlines, one for believing 3 different reps that I had an extension and could return a product, one because their pickup service didn't show up. I can no longer be a customer of Amazon due to all of this cheating. Amazon has changed their treatment of customers and I am now forced to return anything I can and end the business.

I used to buy everything from amazon canada. The last few things i buy just seems to be garbage. Im loosing money buying amazon garbage. Think im going to stop buying from amazon and look for a place with better quaility stuff

Illegal products sold by amazon, not approved by CSA! How to be allowed? Customers be aware
Why not 00 review, even with the stars they play with, crooks

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BE WARNED - Amazon is soliciting your government issued ID or they will refuse to refund your return. I was informed by my bank DO NOT GIVE THEM YOUR ID. There is currently a class action lawsuit against them because of this. If they refund the same method of payment how exactly is this even needed? They are a retailer! I have filed a complaint with Ontario Consumer Protection. This is how they detour the consumers from returning a poor quality product. They are now holding my refund hostage. It's a scam.

I was logged into my amazon account and got an ad for 3 months free for Amazon music. I clicked through and signed up and only got 1 month. Bait and switch advertising.

This is a direct copy of the review I gave to amazon that they did not like.
First thing I disliked was the fact the box did not come sealed in a cellophane plastic. Meaning it was opened or some one bought it and returned it. The second dislike is there were large number of open barrel "U" connectors missing. To be exact 100 pcs. The first photo was the box that came with the advertised connectors, the second is a photo of what I got inside the box with the largest "U" connectors missing. I only received 3 sizes of the 4 sizes "U" connectors as advertised. The final photo is the ad that was put on Amazon to entice you to buy product.
I have read from many other people that they have purchased a product only to find out that someone before them bought it and opened it then sent it back to where it's put back on the shelf and the poor customer that orders the same product gets an open package delivered with pieces missing or taken out.

Amazon's return policy is a joke. When you go to create a return it would display when you will receive your refund BUT if you call them that is not what they tell you. Some of my items were refunded within a day or two, some 7 days and then 30 days. They will always tell you that you will receive your refund after WE RECEIVE your item. That IS NOT what it says when you create the return. Usually it states 7 or 16 days for refund from the time of drop off. BUT their system never updates the drop off! Amazon changes their policy like the wind. I'm going back to Walmart this isn't worth my time.

First, *Do not buy anything on Amazon.ca that is sold by a third party seller*.
Amazon will not help you at all, and you'll get ripped off from those third party sellers.
What they call an A -Z guarantee is completely useless!

Customer service hides their phone number, making it difficult to speak to a human. If you do reach a human they won't help you, they just hang up on you!

They hung up on me twice today. Even by a so-called supervisor!
I was told by 3 customer service people that the last person I spoke to gave me the WRONG INFORMATION… and they won't make it right! (In other words, You lose sucker!)

Amazon.ca is expensive and purchases are often shipped from the USA which may cost you duties.

Typical Canada, you won't find any bargains here! It's a world away from Amazon.com.

Placed an order on Amazon. Somehow I got signed up for prime free trial. I did not chose this as I was waiting till I wanted to watch something on there service. Contacted customer support they said there is nothing they could do. So I asked them to cancel my order and my account. I was informed the order was cancelled and received an email stating my account would be cancelled. Then the shipped me the order and cancelled my account. Now I can not get help because I do not have an account but I have an order I no longer want. And tried to call for help but because my account is canceled nobody knows what to do.

I was on the phone with Amazon 3 times about a complaint. For one I was told different things each time. Two they dont listen. 3 rude as f*co. 4they tried defrauding me when I had all the documents in front of me. 5 since when is it okay to laugh at someone's complaint and frustration in customer service? Since the new influx of "new canadians", numbers show that service in companys and business has gone down. Numbers dont like and I'm sorry but people bread and born here shouldnt feel like we are being runned out (business, etc). This is my freedom of speech. Why are we being silenced. #Trudeau needs to go. #big trump supporter. One more thing. Why is trump taking care or people from his own country and Trudeau screws people who built this country.

Seems Amazon Canada has adopted the corporate culture of the Liberal/NDP and lie and lie and lie. There resolution process is mostly AI and does not cover many issues of their customers. Making the process of buying online frustrating that suggests to avoid the frustration humans should simply support local stores. Trading convenience for frustration is just not worth it.

I ordered an item from Amazon that was supposed to arrive on Feb. 3,2024. The item didn't arrive and I got an email saying it might not arrive until Feb. 9,2024. On Feb. 5,2024 the delivery person didn't knock on the door they simply slipped a pick up slip through the mail slot. (We were sitting at the table and heard the mail slot so retrieved the slip. By the time we read the slip the delivery person had disappeared.) I went to pick up the item and they told me it wasn't there.

I could've gone downtown and bought this item. I chose Amazon to have the product delivered and save having to go out and shop. (convenience) They destroyed convenience and made going out shopping a must!

I told the person who said my product wasn't there after I had made the trip to pick it up that when they got it in to send it back to Amazon. I started a refund through Amazon. They said it would take a month to process my refund and another week for my bank to action the refund. I have taken my cc off of Amazon and cancelled my subscription to Prime!

My advice to people ordering from Amazon is don't do it! Its a nightmare!

Manufacturer and Amazon failed me, didn't deliver order after 10 months and cancelled just now! 7 months ago I called to either cancel or get the item as well, and the Amazon rep LIED to me saying they were getting the mufflers back in stock already so I should just wait... nothing. Destroyed my project and now increasing pricing for me as I could have gotten it and other parts in the order elsewhere nearly 11 months earlier! (now it's winter)

I've been shopping with Amazon for a long time and since they switched delivery company my parcels aren't being delivered or even attempted to be delivered. Customer service doesn't seem to care when you contact them about the problem. Amazon definitely isn't the way they used to be. Once I get my last refund for a parcel that was sent back because of being undeliverable at the same address that I've been using for years, I'm closing my account

Charged credit card on Jan 2 for a purchase I did not make - no invoice was issued and when asked to provide proof of delivery and invoice I was told my account had been sanitized so there was no proof.
Yet I have email with a bogus order number - they say does not exist. Each of the 5 times I call they said I would get a refund within 3 to 5 days. As of today Jan 24th I have not received a refund proof of delivery or an invoice for the product.
WORST company ever when they make a mistake - apparently they just erase all proof

I bought a resilient sounds team 18 for over $1800 in total. The sub has a loose part in the magnet and the sub wasn't blown or abused. I had it for one week and when I finished its break in period I turned it up more and heard awful rattle inside which is called the shorting ring. GTA electronics says they won't refund and to talk to resilient sounds for warranty. The sub must have come to me defective because it's only a week old and the coil reads 1ohm like it should. Resilient sounds says to cut it open on video and they would do warranty if it's the shorting ring. All I want is what I paid for, a working subwoofer! Hopefully Amazon is gonna refund the purchase cause they have a a-z guarantee refund policy. I got a defective sub and want it returned and the seller and manufacturer are screwing me. Hopefully Amazon will help me but shame on gta electronics store and shame on resilient sounds. They should take the sub back and send me a new one that's been tested and works. The quality control is garbage not only the loose part in the magnet but the surround wasn't even glued properly. I though Amazon would be taking the game over but not when their third party sellers are doing such bad business. They small business guys will do just fine if this kinda crap keeps up.