Ordered a piece of electronic equipment I need for work from them and it is clear from the delivery picture that they have delivered to the wrong address and I cannot find the package at my neighbours' doors. Tried to chat with them for an immediate replacement or refund so I can order a new one, but they keep telling me, repeatedly "to wait a few days in case the package arrives and for them to complete the investigation", even though it's clear that the package was not delivered correctly. I asked to speak to the supervisor and got told the exact same thing, that "they cannot do anything at the moment and I have to wait." I tried to reason with them but they ignored me for 10 minutes straight, then came back and gave me the exact same response. It is ridiculous that my package is further delayed for the mistake on their part, and that they didn't even sound apologetic or offer me any form of compensation.
Then I called them and the customer service person immediately offered me a refund after checking the system. So if you want something fixed, just save yourself some time and call them instead, skip the chat.

When I first signed up with Amazon, deals I could find where very reasonable. The last 2 years however I find after exchange and shipping costs the products on Amazon are 15 to 30% more. The independent sellers make a good profit pushing goods around on line. Amazons days are numbered now that most retailers sell on-line. Check with your Canadian retailers and Buy Canadian.
PS... I cant write a negative review on Amazon as it would get Deleted!

Once again, parcel dumped in the common hallway of a very large apartment building. I tried contacting them through chat, again, and again received the nonsense replies from India. "We deeply regret" etc. I don't care how deeply they regret, just get the drivers to knock on the door!
I then tried contacting by phone, and three times in a row got people with such strong Indian accents that I could not understand them. I'm in Canada, I want to speak with a Canadian, not an Indian who promises the moon and does nothing.

I am shocked at the prices I see on Amazon.ca. I only go there thinking I will buy something quick only to realize that the price has tripled since the last time I bought the same item a year ago. I won't be shopping there anytime soon when I can get any item advertised on their site much, much less at home. It's a ripoff. Do the sellers think we are stupid and will pay any price because it's on Amazon. NOPE, WRONG!

Although Amazon is more than happy to assist in purchases and usually refunds, it is very frustrating to invest time and money into a seller that is either not located in Canada or selling fake items. My most recent item, hair toner was actually used. That is simply disgusting. I wish Microsoft would create a company better than Amazon.

Having several issues over the past week including a shipment that was not delivered and other issues I continued to ask for a Customer Service Rep / Mgr to speak to in Canada. This is impossible and all parties either live chat or on the phone refused to do or try to have someone call me. Instead again I wasted over 1 hour of my time and still frustrated!

I'm expecting a package which has been days late. Expecting another package today and saw the linguistics driver sitting in the complex for 90 minutes, not delivering any packages. After all of that, the driver left. He did not deliver a single package to anyone that has been waiting. I called into Amazon and can't even get to a Canadian rep. The delivery service is going straight downhill so why bother being a prime member anymore when the employees won't even do their job.

This review is about the Seller Support Service. I sent a category approval request many times and provided all documents they asked me for. I even called them many times and the last time I spoked with an agent, he told me that my request will be reset because my documents and photos obviously met their requirements. However, I finally got an other email that said that it doesn't. I tried one more time and answered by email to the agent and got the exact same negative answer then in previous emails, like if I was talking with a robot.

I have been shopping on Amazon for years and always pleasant experience until got scammed from a 3rd party seller by confusing product information, misleading me thought there were 10 box item in my order but seller only mailed me 1 box. Due to covid19, when I received my item, it could no longer be return anymore (already passed last return day) and seller refused to refund my money. I tried to email/call Amazon but there is no customer service at all.

If you're going to place an order from a 3rd party seller, please be careful.

Today I sit here checking my bank details to find $15 just taken from my account. Have no idea what for. Tried emailing them can't find a damn email unbelievable.

It may not be the fault of amazon.ca, but our carriers in canada SUCKS. They are very unprofessional...
Thats one reason for the bad rating.
Second reason is that Amazon.ca PRIME also sucks.
You dont get faster shipping + amazon.ca music doesnt work on xbox. When Amazon.com music does. Makes no sense.

Speakers packed in 1 month out of warranty, inadvertently called amazon US for help, they determined unit was faulty and said they would replace it but transferred me to amazon Canada. No chance policy is it is out of warranty. Offered miserly discount on a new one but it would still cost more than what I paid originally. They suck!

ONE AFTER ANOTHER LIARS, SPECIALLY IF YOU DIDN'T RECEIVE AN ITEM, TO REFUND YOUR OWN MONEY TAKES FOR EVER, IF LUCKY

Before Amazon hired telecom to deliver packages, they had them delivered from people in the community which respected my request to receive a phone call once at the door so to tell them where to stash it out of view.
Telecom will not. Even before the pandemic they would drop it at the door and run.
Although I still feel the need to use Amazon out of convenience I will limit this to a minimum.

I've spent over 5 hours on the phone this week to resolve nothing. The last supervisor I spoke to just called me a liar. Told me I hadn't been on the phone with them. Too bad I have records of all calls. I've spoke to every department they have and yet still can't access my deliveries from the hub locker and they refuse to offer me a refund. I couldn't be less impressed with this experience. Save yourself the headaches and hassles and shop elsewhere. Absurd doesn't even being to describe my experience with Amazon. Brutal would be an understatement!

Amazon is the worst customer service company in the world in my experience. Amazon also does not match prices drop within few days of purchases.

Also, it is so hard to carry Breville Mini Smart Oven for a mile to a post office to return the oven because of damage and scratches. Plus Amazon charges 35 postage deduction. What a rubbish and unfair company Jeff Bezos is, billionaire of no ethics or sensitivities to seniors challenges.

Very hard to get in touch with Customer Service plus they transfer you around to no avail.

I have been an amazon customerfor many years now, and there is one major issue thatkeeps popping up with EVERY order. Excessive waste in packaging and delivery!
Items are always shipped in excessively large boxes and so called add on items are shipped seperately from the rest of your order. Last week i ordered a humidifier that was packaged in four (yes 4) nestled boxes and about 20 of those air filledbags.
In a time when we are supposed to bereducing waste, amazon goes out of their way to create excess.
GROSS

I made an order... it was due in a month... I sent 2 messages to company asking why it hasn't even shipped yet. Zero response both times. I left a review warning customers not to buy from YJ. GWL trust they are not a responsible company and they will not respond to any messages. I stated not to buy from this company... simple as that. No profanity no drama... Amazon refuses to post my review. They don't care about their customers only their dollar. So whom ever is reading this... do not buy from YJ. GWL on Amazon. They are frauds.
Shame on Amazon.

They took extra money out of our account without our permission. They asked bank for permission to take the extra money and not us. No notice on what they were doing. I called and got the run around and got hang up on second call and how rude. Cancel our order and the first person I talk to said it would be 3 to 5 business days to get our money back and second person said 7 to 10 business days to get our money back. That's ridiculous! This make us not want to order from amazon.

My credit card was compromised after I placed an Amazon order. I don't shop online so I know it happened because of Amazon. Then I was 'guaranteed' a delivery date and 4 days later, still no delivery. Asked for a refund but questionable now because I had to shut down that credit card because of the $1200. 00+ fraudulant purchase that someone tried to make after I did my Amazon purchase. Bad experience all around.

It seems the customer is expected to sit in their condo for days waiting for a delivery. In this age of technology surely they can do better than this. Do yourself a favour and buy locally. Companies out there, use shopify not amazon to sell your stuff.

I am from America, and moved to Canada. Pretty bummed, because in the US, when you order a prime 2 day shipping, it ACTUALLY delivers in 2 days. Amazon Canada sucks and hardly ever delivers when it says that it will. Furthermore, tracking from amazon Canada sucks as well. There's like 15 different options for tracking, but none of them work with the Tracking ID that they *eventually* update your order with. Do not trust Amazon Canada tracking, they will let you down.

Also, I paid for 6 day shipping for an item 9 days ago, and it still has not even shipped. Get your stuff together, Amazon Canada, and start working like the American Version; you can be better than this.

They promise the 2 day Prime Delivery by 10 pm (which is far too late for my house, but it ok because it NEVER comes! It arrives 3 or 4 days later, if you are lucky.

Amazon, is not doing well with it's own delivery system