Amazon CA

I'm expecting a package which has been days late. Expecting another package today and saw the linguistics driver sitting in the complex for 90 minutes, not delivering any packages. After all of that, the driver left. He did not deliver a single package to anyone that has been waiting. I called into Amazon and can't even get to a Canadian rep. The delivery service is going straight downhill so why bother being a prime member anymore when the employees won't even do their job.

I have generally good things to say about Amazon.ca, but I've just had an experience that will make me more watchful in the future. I returned an item to Amazon.ca and they promptly sent a refund to my Visa card account. But what they refunded was the list price of the item, not the total price I was charged, which includes the 13 percent mandatory sales tax (HST in Ontario). I had to contact customer service to get this sorted. An inadvertent mistake on Amazon's part? Perhaps, but I wonder if others have had a similar experience. Either way, it's a good idea to keep careful track of your refunds.

When I first signed up with Amazon, deals I could find where very reasonable. The last 2 years however I find after exchange and shipping costs the products on Amazon are 15 to 30% more. The independent sellers make a good profit pushing goods around on line. Amazons days are numbered now that most retailers sell on-line. Check with your Canadian retailers and Buy Canadian.
PS... I cant write a negative review on Amazon as it would get Deleted!

I returned two of the same computers at the same exact time. One of them got processed right away, the other one took over two weeks to get my refund back. Dealing with customer service was a complete joke as they just kept saying the same thing even though they knew my item had been delivered to their returns centre. I have ordered a table from the past as well and it came to my house damaged with dents in it... the return process for that took over a month. Be careful with what you order!

Amazon has it's ups and it's downs. Their customer service response turn over is fast, their responses are horrendously laughable. I don't know why Amazon chooses to be so difficult when it comes to shipping. My mailing address is a P. O box end of story, if I use my physical address to receive mail I will never get it. Amazon is the only website I've ever used to give such push back on it and it's an annoyance I don't need and they give me such pitiful responses. It has prevented me from making major purchases on their website. My business is best elsewhere.

I'm not getting my packages delivered to my door. I live in an apartment and many delivery people think they can leave my boxes at the entrance. Especially Canada Post, Joey Co. They've already gotten in to the building, have a dolly to use and are hired to deliver to my door. Just pure laziness! Amazon won't deal with this.
Some boxes have been 35-65 lbs and left for me to carry! Seriously, just do your job Amazon. Hire people who will do the work. That's what I'm paying for. I'm being punished for living in an apartment instead of a house.

Once again, parcel dumped in the common hallway of a very large apartment building. I tried contacting them through chat, again, and again received the nonsense replies from India. "We deeply regret" etc. I don't care how deeply they regret, just get the drivers to knock on the door!
I then tried contacting by phone, and three times in a row got people with such strong Indian accents that I could not understand them. I'm in Canada, I want to speak with a Canadian, not an Indian who promises the moon and does nothing.

Amazon needs to revise their tracking system. I never obtain accurate tracking info. I have ordered two items from Amazon and both say "left carrier facility" two to three days ago but no update since. This happens far too often and I don't seem to get my packages at all lately. Amazon has really dropped the ball.

Credit card from Amazon.ca shows an expiry date of 11/15. However, they decided to close my account in Dec/14 - without notifying me. Just placed an order and was repeatedly sent emails telling me to update payment info. I finally had to call them, and customer service was useless. Told me my account and credit card were closed due to inactivity. Very frustrating. Why would they not have contacted me, or left my credit card open until expiry date on card - 11 more months? I will find the items elsewhere.
NOT IMPRESSED.

I made an error in my order and the account was locked. After faxing, emailing, and speaking to customer service, they still were not helpful. When I complained to a supervisor, he was worse! Would not use this company again. They don't even have access to their own "account specialists"

This review is about the Seller Support Service. I sent a category approval request many times and provided all documents they asked me for. I even called them many times and the last time I spoked with an agent, he told me that my request will be reset because my documents and photos obviously met their requirements. However, I finally got an other email that said that it doesn't. I tried one more time and answered by email to the agent and got the exact same negative answer then in previous emails, like if I was talking with a robot.

They have religiously delivered my packages to the wrong address; now after having my tires slashed I placed a rather expensive order for prime day sales in which they lost. It was a signature required order and they delivered it to the wrong house. They won't issue my refund until I waste police resources and have "an officer investigate where the package is". Absolutely ridiculous that you make a mistake and then refuse to help when it's a $200 order of cameras and equipment. I've cancelled my prime membership and removed the app; I'm done with Amazon.

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