Too bad there no zero Stars for Amazon Canada because that would be my ranking for it because they support the scammers not the people they make money on. It's a shame. I been with Amazon from the day they opened.
Order ID: **************642. This is the reason for this review. I purchased a mud flaps for my 2010 Mitsubishi Outlander and the Amazon verified that they will fit my car. After receiving them I noticed right away that they incredibly small, probably won't fit a mini car. All 4 mud flaps were the same. Front mud flaps in my car should have a different designs than the back ones. So I know that they will not fit my car. I requested a refund from the seller and been granted a return label. But the return label came unpaid and without tracking ID. It also was asking to provide a " Mary Contact needed before send otherwise reject" So I went to Canada Post to send the package back to the seller. The Canada Post clerk can't explain what a Mary contact is. They advise to contact Amazon before sending it because she said the parcel will be probably rejected. L contacted Amazon about this issue and asked them to explain what is a Mary Contact? They failed to answer that question also but asked me to send a package anyway, and send the copy of the receipt to them. Here the transcript of our conversation:

Sakthi has joined and will be ready to chat in just a minute.
Once you return it, please send the image of the return shipping receipt to "*******@amazon.ca" from your registered email.

One more question. By return you mean when I ship the product back not if the seller will accept the package? Because clearly that label is asking for something that even the shipping company can't answer the question about Mary contact. And what about the amount what I paid for the item?
No worry. Once you return the items, the refund will be added to your account within 7 business days.
If the refund not issued, please contact back us. We'll file A to Z claim to issue full refund.
Guess what? The claim been denied from A to Z because I am not eligible.
But look at this. Eligibility Conditions from their website:
The item you received is damaged, defective, or not as described, AND you have requested a return more than 48 hours ago.
You wanted to return an item but the seller didn't provide one of the following: A prepaid return label (with a valid tracking ID).
So, according to their website I am totally eligible for the warranty plus I sent them a receipt that I sent the package back but they refused to pay me back the shipping cost. I did what your employee instructed me to do. So they know that that seller is a scammer and they chose to support him not me, they refuse to look into this. They just blindly denied that.
Conclusion for this.
I have an Amazon Mastercard which I will close together with my Amazon account because if they can't protect their costumers. I can't and won't buy from Amazon anymore either and I hope they will do as a Netflix. I hope they loose 80% of their subscribers. There many different places where people can get what they want and looking for.

ATROCIOUS SERVICE, IN EVERY CONCEIVEBALE WAY, AND MOST GOODS CHINESE GARBAGE. This now ranks with eBay, as slimy ordure.

When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.

I today had yet another truly frustrating experience with Amazon.ca, and I feel compelled to share my thought.

Firstly, let's talk about customer service. It's clear to me that there is a serious problem with the training and etiquette of some, ok most, of Amazon overseas staff. During my interactions with Jamaican, Filipino and Indian customer service representatives, I was shocked at the lack of professionalism. They consistently addressed me by first name without any prior familiarity or higher rank, which goes against proper customer service etiquette. I also want to emphasize that this isn't about personal preferences but about respecting customers. The use of such casual language can be disheartening and off-putting.

Moving on to my account issues, all of my orders since August 26 mysteriously disappeared from my Amazon.ca account. I have email confirmations for these orders, but they were nowhere to be found on the platform. The chat service on Amazon.ca directed me to US service representatives who were unable to help, and my attempts to resolve the issue via phone support ended in frustration. One representative addressed me as "ma'am" numerous times even though I've told her to stop and that this is derogatory term, but she continued. Then I asked to speak to her supervisor, then she called me ma'am a few more times, then she said she needs 4 las digits of the order to get me to the supervisor, then when she got that she has forgotten that I wanted to speak to a supervisor and she has also forgotten the last 4 digits, so both needed to be repeated, she called me ma'am again. Then she transfered me to a rude Indian male who also called me ma'am and whom I also had to ask not to, and he just hung up on me, without apologies for his ma'am name calling or not addressing the issues.

Amazon.ca, is clearly no longer a reputable company, and such issues shoud not bee repetitive and they should not hire the lowest posible IQ that athey can find. Even their AI help is zillion times better in handing things professionally, doesn't call you ma'am, does not have misogynistic attitude but unfortunatelly can't deal with questions such as 'where are my orders?'.

Every company encounters setbacks, but how they respond to those setbacks defines them. As a long-time Amazon.ca customer, I sincerely hope to see improvements in customer service training, communication processes, and technical reliability to enhance the experience for all customers.

In conclusion, my recent experiences with Amazon.ca have been nothing short of disappointing. I hope this feedback will contribute to positive changes in their services, but will not hold my breath. Since everything on Amazon is now higher priced than things in the store, I know how I'll procceed.

AMAZONS GETTING SHODDIER BY THE WEEKHalf of what I bought at amazon was eother not working or broken open...one package had 12 items in it on of which was vegetable oil which was leaking out of the box the box soaked anll the items soaked as it had the top saftey seal poked in and the top not put on straight and not in a plastic bag just thrown in on top of all the items covered in it as was the delivery girls suit truck and my rug and floors as she wouldnt take it back due to the soaked condition of it. I called amazon told them they said to send it back in a different box! Wth if i bought this at a store someone would be fired you dont tell the customer to clean it all and keep the other paid for wet oiled items and send it back.theY told me to send photos i am a semi disabled senior and dont own a cell phone cant see the numbers words too small but the told meto take photos so i did with my 35 mm camera i bought from them for $500 and i used for their reviews (did tons of this box soaked and the dripping items and the oil container opened and leaking but they didnt post them i did it 3 times still not posted someones lazy not wanting to get caught for being a b**ch on the phone) fine but it wont go thru thier email jpg too big it says so they cant refund unreal they make it so hard i will not buy there again. Plus so many complaints about vitamins being opened and missing some and items that do not work. You are better off buying locally try the item or if it breaks within the 30-90 day period a quick return and refund.
Plus to return you need to own a printer lots of us seniors arent allowed due3 to leaking ink ruining rugs and floor them nor do we know how to work them to print out a receipt. I reside in a small town and the convenience store that takes amazon returns doesn't own a printer either and when and if i can even get there) best to shop when i can at home test check items and know the work or not TAMPERED WITH IN THIS DAY AND AGE OF COVID AMAZON ISNT CUSTOMER FRIENDLY NOR FOR SENIORS NOR SMALL TOWNS...SEEMS THEIR GREAT ONLINE BUSINESS ISNT SO GREAT I PUT SEVERAL REVIEWS ON THESE AND MANY PHOTOS (WHICH DONT WORK ON HERE EITHER says 5 mg?) AND THEY DIDNT POST ANY OF THEM.ORDER # **************659
Nature's Way Ginseng, Siberian Health Supplement 100 Capsules2
Nature's Way Ginseng, Siberian Health Supplement 100 Capsules
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Hefty Ultra Strong Large Trash Bags (Multipurpose, Drawstring, 30 Gallon, 25 Count)
Hefty Ultra Strong Large Trash Bags (Multipurpose, Drawstring, 30 Gallon, 25 Count)
Return or replace items: Eligible through April 29,2023
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Greenwood Essential Pure Cucumber Oil (Cucumis sativus) 100% Natural Therapeutic Grade for Hair and Skin 15ml (0.50 oz)
Greenwood Essential Pure Cucumber Oil (Cucumis sativus) 100% Natural Therapeutic Grade for Hair and Skin 15ml (0.50 oz)
Return items: Eligible through April 29,2023
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NOW Vegetable Glycerine Liquid, 118ml
NOW Vegetable Glycerine Liquid, 118ml
Return or replace items: Eligible through April 29,2023
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SYCARON Water Dispenser Pump, 5 Gallon Automatic Switch Drinking Water Pump, Universal Fit USB Charging Portable Bottled Water Pump for Travel, Home, Kitchen, Office, Camping, RV, Black2
SYCARON Water Dispenser Pump, 5 Gallon Automatic Switch Drinking Water Pump, Universal Fit USB Charging Portable Bottled Water Pump for Travel, Home, Kitchen, Office, Camping, RV, Black
Return items: Eligible through March 30,2023
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Lily of the Desert Aloe Vera Gelly 99-Percent Certified Organic 12 Ounces, 340.2 g (Pack of 1)
Lily of the Desert Aloe Vera Gelly 99-Percent Certified Organic 12 Ounces, 340.2 g (Pack of 1)
Return or replace items: Eligible through April 29,2023
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Webber Naturals Resveratrol with Grape Seed Extract Caplet, 200/25mg2
Webber Naturals Resveratrol with Grape Seed Extract Caplet, 200/25mg
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Oh! Canada Seeds, 9700 Herb Seeds - 10 Heirloom Seeds for Planting Canada, Herb Garden Indoor Kit, Outdoor or Indoor Herb Garden Kit,, Gardening Gifts Includes Basil Seeds, Dill Seed, and Other Herbs
Oh! Canada Seeds, 9700 Herb Seeds - 10 Heirloom Seeds for Planting Canada, Herb Garden Indoor Kit, Outdoor or Indoor Herb Garden Kit,, Gardening Gifts Includes Basil Seeds, Dill Seed, and Other Herbs
Return items: Eligible through March 30,2023

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Teabloom Fruit Flowering Teas-12 Unique Flower Varieties of Blooming Tea in 12 Delicious Fruit Flavors -Each Flowering Tea Ball Steeps Up to 3 Times -Handpicked Ingredients-Blooming Tea
Teabloom Fruit Flowering Teas-12 Unique Flower Varieties of Blooming Tea in 12 Delicious Fruit Flavors -Each Flowering Tea Ball Steeps Up to 3 Times -Handpicked Ingredients-Blooming Tea

Started out as complaining about having to now pay a 5.00 a month subscription plan to use the blink cameras I purchased 18 months ago outright. We purchased them for the sole reason there was no monthly fee. We'll, after numerous attempts to hav someone listen to me through chat ( 5 different reps) they finally called me. 3 or 4 more reps and 2 supervisors I was told there's nothing they can do. We had purchased 6 cameras, an additional hub, 2 memory sticks an 2 holders. Almost $1000 worth of Blink products ( Amazon Blink products). They offered 10% discount to buy more Blink products.? What? Again, not listening to my issue. Then they offered 1 month free of the extortion being pushed upon me ($5.00). Really?!
The call ended on a sour note as I informed the supervisor rep ( a woman who said her name is Sess), that I am filing a complaint with the BBB. I hung up then went to my past orders to find dates, prices etc. While in my account I was suddenly prompted to enter my credentials to log in?.I tried to log back in and lo and behold my account was deleted. Within 5 minutes of me getting off the call from the rep. Tried everything before having to call back yet again. Going on 2 hrs now. Got a rep from the states and after giving her an order number slated for delivery the following day I was informed the order was attached to a Richard grey whom I've never heard of in my life and my account was deleted including all past orders ( which info I need to file a complaint), all correspondence including call logs and chats, my email, cc info, everything. She put me through to another rep for canada and that rep couldn't do anything as I didn't have an account anymore, that I must have deleted it. I escalated the call and got a wonderful rep in Columbia who tried his best to find out what happened. I was told it takes 15 days for a customer to delete their account proving I didn't do it as I am having a delivery the following day. Had 5 purchases within the last week alone. Again, nothing he could do as I have no more account.
I tried creating a "new" account the following day but cannot as the email and phone number already belong to an account.hmm.an account that doesn't exist anymore. Am still dealing with this as there is absolutely no recourse for me to take. Next is BBB anyway as well as contacting legal counsel if it gets to that. All because nobody would listen to a plain old customer with a concern. Just kept passing the buck and then arbitrarily canceling my account including 2 alexas, Amazon prime, prime tv, 6 cameras and all past purchases.
Beware putting all your eggs in 1 basket, especially 1 with so many holes. I am not creating a new account and ditching everything amazon and passing this info to everyone I can share with.

Recently I purchased a Scroll Saw from Amazon.ca and Manufactured by General International Based in the States with a Canadian Branch that was situated in Montreal ( Its out of Business) The first saw came to me pretty damaged. The saw was not firmly bolted down to the Plywood base and the Air Nozzle was broken off the unit. The locking mechanism for the Tilting Head was laying in the bottom of the box broken as well. I contacted Amazon.ca several times and spoke to approximately 12 different Customer agents who all had different information and insisted that I had to return the damaged Unit to the Courier outlet in my area. However recent Gastric surgery did not allow me to return the saw and I required a home pickup which was not allowed according to the Customer Reps. ( Call Centres!) I finally managed to contact a Specialist who gave me an instant refund and assured me that if I called the Courier with a Return Tracking number that they would come to my home to pick up and return the package. They finally came late and left with the damaged item. I then re ordered another saw but due to the fact that they were out of stock I had to order the Larger and more costly saw. The saw was sent to me and was on its way. It was at that point that I learned that General International was out of business in Canada and other owners were having a difficult time with warranty, Parts and service issues. I once again contacted an Amazon Specialist who looked into the issue and did inform that the Company was indeed out of business. AMAZON.CA was trying to offload merchandise from a company that was no longer in business in Canada! At that point I informed the Specialist that I no longer wanted the merchandise if I could not get any service when I needed it! I refused to accept the product and the Courier returned the unit to Amazon. It showed up as Cancelled in my Amazon Account and a refund would be issued in 3-5 days. However this was not to be and I was informed by the Specialist Customer Support that it would take 14 to 30 days to process the refund.This is ridiculous! They gave me an immediate refund for the Damaged unit and not I have to wait for 30 days because I cancelled accepting the re purchase of the larger but same Brand. I was not told at any time that the Company Branch in Montreal Canada had gone out of business. Another point I would like to make was that the first saw ( Damaged Unit) was one that was returned to Amazon already! Where is this companies Quality Assurance program that guarantees that Customers purchases will be checked and safely packaged before shipping! I cannot believe that Amazon.ca has the audacity to treat their customers in such a poor manner. One of their specialists that she was not wasting any more time with me and hung up the phone on me. I will no longer deal with Amazon.ca I was not given a Case Number and I was constantly bounced from one Agent to another and I had to explain the issue to each and every person I talked to. This is no way to do business and NO Way To Treat Customers! When a Customer has a serious Purchase issue they should be given a Case # and assign a Specialized Agent from the start to the End of Resolving the Issue! These issues should not be trusted to Call Centre agents in other countries! At the time that all of this took place I was suffering from Post Surgical Stress and Recovery issues! No one should have to go through this kind of treatment with Amazon! Shame on You Amazon.ca
Brian R Cumming

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Amazon makes its own decisions often contrary to common law. I get refunds because of false advertising, which were caught by my patient group's technical staff's testers and meters. Most of my purchases (from 120 to 220 orders in a 90-day period) are for my patients' therapy, and many sellers are advertising fraudulent specifications... including seller frauds, and products that could have caught fire or exploded, and/or, could have caused our fire insurance to be cancelled because they are not legal for sale in BC, Canada:

E.g. Seller HongPinShangMao falsely advertised a button-top 3400maH 20A-drain (low internal resistance) battery. Then HongPinShangMao deleted the listing after I ordered, so I cannot show a photo of my battery analyzer stating <2000 mAH only. Furthermore, my analyzer shows the internal resistance is only 55 miliohms to 110 milliohms -- not the 15 millohms that is the 20A-drain average. Return postage is $138

Other examples.
Sold by: Brightison
UPDATED TO 1-STAR Unit #3 of 4 purchased: Dead on arrival, see photo, an internal part is cracked and warped Unit #4 of 4 purchased: One of the flat-top unprotected ******* cells was upside-down in its chamber. Had our staff not been lucky, or had been in a hurry, a fire or explosion may have ensued when the light was charged. The batteries are shipped by Wurkkos in a partially-charged state.

Sold by: WurkkosDirect
WurkkosDirect has a duty, and failed in its duty under Common Law and the Universal Commercial Code (the "UCC), to disclose that HD20's (electrically-improper) draw 9V from USB chargers. Seller failed to live up to its refund promise to compensate us for destruction of our Power Meter and our Voltage Converter caused by its 9V draw and its faulty Power Bank feature.

Order# *******675-*******__
See photos. See 2 photos. 11C hotter. Output exceeds some devices' voltage maximums.

I have many "returns" which are actually refunds due to faulty products or illegally-sold products in contravention of BC's electrical safety laws.

Its customer service online chat feature has been non-functioning for over a year.

By deleting safety or fire insurance info by verified purchasers, while allowing such products to continue to be sold, in my opinion Amazon is liable for ultra vires actions in a lawsuit like Whiten vs Pilot Insurance Co. Wherein huge punitive damages were awarded by courts and a jury.

Like many other, I got very poor and unprofessional experience from Amazon customer service and might be a long shift from their customer first approach. For long time, I was an active prime member of Amazon.ca and was happy with their customer service. But sad to say that it's probably time to leave, I don't even trust all the customer reviews in Amazon anymore.

I bought a bunk bed from Amazon 1 months before seeing lots of good review. But after installing it, I found the bed was not quite sturdy like the reviews were on the website. Considering that I have quite active kids, it's a risk to provide the kids on this bed specially the upper on, so I decided to return. Surprisingly enough, the system was not providing me any prepaid shipping level. So, I called Amazon customer service, and the customer service informed me that they don't have any option me for prepaid level. But he assured me that the shipping cost will be fully refunded and created the return label for me. I called UPS which delivered my items initially to get a quote and found it's quite high over CA$300 approximately. So, I called Amazon again that it's quite high to pay this much upfront and asked for a prepaid return label. But the representative assured me that full shipping cost will be refunded. I asked her to provide a written email confirming that, she mentioned that she can not mention the amount, but can send me a general email that shipping cost will be refunded.
Here is her email:
See attachment

I used to get refund immediately when the item was received by Amazon. But in this case, few days went by after Amazon received the item, I didn't get the refund. So, I called again. This time, I was told that Amazon didn't process refund for item that costs more than $300 immediately anymore. They will process the refund within next 4 weeks. Again 4 weeks passed by and Amazon didn't process my refund. So, I called back again and the agent mentioned that she can only give me back $150 for the return shipping. I immediately dispute it and told her to look all the previous communication. She checked it and confirmed my conversation with other representatives. She mentioned that she had the limit of $150, but she will forward this to the heavy item team due to this being a heavy item. The heavy item team will have authority to process the full shipping refund within maximum 24 hours. Once again, I heard or received nothing next 2 days, so I called back again. This time, the agent initially told me that he cannot process as they received only 1 box out of the 2 boxes. Fortunately, I asked signatures while shipping the item, so I challenged the agent and showed him the proof of signature in UPS. Then his manager came and he took few minutes to verify. Then he told me that he will process the refund. I asked him about the return shipping fee, he mentioned that he only provided $150. I mentioned that I had confirmed about the full shipping fee with an Agent before shipping back and where it was written or communicated to me about the $150 limit, and but he denied to discuss anything and very rude and disconnect the call.
I called back again and another agent received the call. I explained about all the conversations. She took few minutes (not sure what she did) and came back with same conclusion. I asked her why they are not transparent about this or why it was not communicated and where the policy for $150 limit is written, she did not provide me any answer other than this is her limit. I wanted to talk to her next level manager. She mentioned that there is no next level and disconnect the call.
It's really disappointing how a great company's service started to decline with changes of leadership, definitely will not buy any bulkier or high-priced item from Amazon anymore. I already pay for the membership this year, so that relationship will also end soon.