Rakuten has a consumer rating of 4.29 stars from 2,073 reviews indicating that most consumers are generally satisfied with their purchases. Rakuten also ranks 2nd among Cash Back sites.
As I posted in my other review, I was really hoping to update this because the way things went were not good. Since nothing was explained, I'm deciding that it was a simple error & mistakes happen so it's forgiven..The message today said my order was approved & account credited. I seriously don't like putting out such bad reviews but I will always tell the truth & am glad whatever the reason this was resolved therefore providing the company a better rating with my update to the consumer.See positive reviews
Terrible customer service with Rakuten. Site will not direct me to any stores website and at first I thought it was my computer blocking it, however, tried on 4 different devices and does the same thing. Have contacted Rakuten customer service 3 times with no resolution. My account is also locked but after three days of trying to actually talk to a human I give up. They lost a loyal customer.See critical reviews
I believe all the bad reviews answers your question.
I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Don't know for sure although another consumer thinks so. All I know is that they did not reimburse me for all of my trandactions even after I emailed the requested proof of purchases which I made through their website. I mostly think it is an unqualified and uncaring customer service department.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
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