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Rakuten

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California
3 reviews
10 helpful votes
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Cheap and suck
February 2, 2016

This website sells OEM or non-authenticated brand name product at regular price. When issue arises, they disappeared conveniently. Also they do NOT accept or post negative reviews. It's like a scam artist.

Date of experience: February 2, 2016
Texas
1 review
4 helpful votes
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Buy elsewhere
April 10, 2016

Purchased a Kohler kitchen sink. It arrived in an opened box with no protective packaging. Clearly, this sink had been returned. I am having it installed and will report if there is damage that I cannot see at present.

Date of experience: April 10, 2016
Georgia
1 review
6 helpful votes
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AVOID EBATES
May 24, 2017

I have used them faithfully & have to fight to get my cash back by filing inquiries & submitting invoices / documents providing my shopping trips. Stores (many) don't report the purchases THEN ebates credits much less than what entitled too. Example purchase was 5% cash back & ebates gave me 1.00 on a 99.99 purchase. Hmmm basic math

Ebates takes referrals away if its a family member even a cousin who lives with you. Then they will block you out of your account!

Do NOT refer people & only use if you like to continually argue then prove yourself to get paid what they promise!

BEWARE!

Date of experience: May 24, 2017
New York
1 review
4 helpful votes
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The original ebates actually gave cash back on every purchase with no problem now this dumb $#*! version of ebates is abomination and should've been changed if i could rat rakuten 0 stars or negative 0 i would

Date of experience: April 19, 2020
Indiana
1 review
5 helpful votes
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They appear to use bait & switch techniques. No discernible C/S no. To call.
Does not respond to customer emails.
I'm now very concerned that my CC info is in the hands of a disreputable actor.

Stan N.

Date of experience: August 12, 2014
Florida
21 reviews
17 helpful votes
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This is def for people who do nothing but shop online. I think I've earned about 20.00 so far. I did forget to use it but still its a good source to make cash back. I have noticed that they are working with amazon anymore though and that where I mostly shop.

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Date of experience: September 2, 2017
California
1 review
0 helpful votes
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A Loyal Customer since 2013. Ebates had always been professional. Every representative will always go beyond the call of duty to make it right. Ebates is a true service oriented company and I highly recommend everyone to use their services and start earning your cash back on almost everything you purchase online and expanding on purchases made in store.

Date of experience: April 3, 2019
Canada
2 reviews
0 helpful votes
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Misleading
August 15, 2023

I have the extension as well as often buying through Rakuten/Kobo. While I get some rewards others say"Up to" often meaning no rewards for your purchase, in particular Staples Copy & Print. Spent hundreds and never gotten a dime from them.

Really the rewards are not worth the hassle. Will be cancelling after the next cheque

Date of experience: August 15, 2023
Jamaica
1 review
1 helpful vote
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Simply the best
December 19, 2018

Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..

Date of experience: December 19, 2018
Texas
1 review
0 helpful votes
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Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.

Date of experience: September 1, 2018
Colorado
1 review
0 helpful votes
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Ebates is great!
April 29, 2015

I've been a member of Ebates for a few years now and I must say I was skeptical at first, but after giving them a try and seeing just how many online stores they have agreements with is very impressive. If I have ever come across a problem, their customer service department works quickly to get the issue resolved. Two thumbs way up from me

Date of experience: April 29, 2015
New York
2 reviews
0 helpful votes
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WHEW! Timing is Everything!
November 30, 2015

WHEW! It's said that one 'atta-boy" is worth ten "aw-
Shucks"... so here's an ATTA-BOY from me (or PC...'atta-
Person.')... Quite impressive to see a purchase that I just made
This evening already credited by you... You keep renewing my
Faith that some of these merchandising mechanisms truly do
Work the way they should. Many thanks! Cheers,

Date of experience: November 30, 2015
Kentucky
5 reviews
16 helpful votes
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I've used Ebates for several years now and have received $296 cash-back. Ebates is a solid organization all around. The business-model fits perfectly because it benefits both the site and the consumer simultaneously. Their referral promotions are more than generous. They cash-back site options are the most extensive of any of these types of services. Customer service is top-notch.

As a poor, deal-hunting student, Ebates is an awesome service. The percent-back may not seem like much (usually 2-5%), but given the fact that this stacks with any coupon code you may find, it's free money that actually adds up quickly. Browser extensions make activating cash-back super easy, and I've never once failed to receive the cash back in a timely manner. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle. Highly recommended.

Date of experience: May 26, 2015
New York
2 reviews
0 helpful votes
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Never a problem they havent respolved
May 28, 2015

Im not going to say ive not had any issues on here, but when i do, they handle it right away. You know there is a person on the other end of that email.

I really love ebates, its free money in my pocket!

Date of experience: May 28, 2015
Arizona
5 reviews
56 helpful votes
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buy.com is one of my favorites. Have been buying from them for about three years. There prices are usually very competitive, web site is easy to use, but their customer service stinks. When you place your order make sure your shipping address is correct. Have received all orders in good condition and exactly what I ordered.

Date of experience: January 1, 2011
Nebraska
2 reviews
0 helpful votes
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Pleased
May 14, 2018

I really love the Ebates app. They have never once let me down or getting money back on my purchases. There customer service is excellent in answering e-mails of questions or concerns in a very quick time frame. Thank you Ebates

Date of experience: May 14, 2018
New York
1 review
1 helpful vote
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There was, a discrepancy with my cash back total..
September 6, 2014

There was, a discrepancy with my cash back total. I sent an email. They replied within 10 minutes, & had the problem fixed almost immediately... this is what I call exceptional customer service! Kudos, to you!

Date of experience: September 6, 2014
Florida
1 review
0 helpful votes
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Most Convenient Money Saving Shopping Platform
April 24, 2019

When looking for the best products with valid coupon without any hassle, its hands down the best Site to shop on and with. Plus Cash back bonus. Rakuten is Phenomenal simple as that, it will please you in one way shape or form.

Date of experience: April 23, 2019
Virginia
1 review
0 helpful votes
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Missing Big Fat Check Support
March 22, 2015

Fantastic, SPEEDY experience with customer service today re a missing check... they were super helpful and quick on replies and fixing the issue. It's so refreshing to have such a smooth fix! Many thanks!

Date of experience: March 21, 2015
Georgia
1 review
0 helpful votes
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Great customer service
March 23, 2016

I was having trouble with getting my cash back offer from an online purchase and they fixed it right away and also gave me info on fixing the internet shopping problems. Thanks Ebates for your efficient customer service!

Date of experience: March 23, 2016

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61