I have been using Rakuten (formerly eBates) since 2015, and I have no complaints. The earning potential has gotten better throughout the years, and the company has continued to evolve along with technology. I now shop through the Rakuten app, because to be honest, 99% of my online shopping is done on my phone. Their customer service is excellent as well. If you have an issue, it's easy to contact them, and they always respond in a timely manner. I'm very impressed, and I've recommended everyone I know to use Rakuten. It's a no-brainer for me!
June 2021 I am changing my review from 5 stars to 3 stars. I first signed up when it was still Ebates in 2018, and at first they were great, I was receiving cash back from every store I bought from through their links, even when the product I bought was not a recommend one. But then mid last year every time I went through their site to buy something they had always said, "looks like you didn't purchase anything." So I stopped using them. I have been to many other rebate sites and they basically all suck, I have to buy what they want me to buy in order to get cash back. When Rakuten was good I had received several payments; minus the bonus for signing up. I am probably gonna give them a few more chances, and if things don't change, I will cancel my membership
It might not be tons of money, but a few dollars here and there at my favorite online stores add up over time. It's fun to receive my Big Fat Checks. But sometimes you have to make sure and check your shopping trips. If something is missing, it's easy to claim your rebate by submitting your sales invoice to Ebates and their reps will take care of it quickly. I even saved money booking a hotel room through Ebates Hotels.
Ebates rocks! I was hesitant at first to part with information and shopping habits, but the whole process is safe and effortless. If you install the toolbar add-on, it is even simpler. I had changed my address and forgot to tell them. I contacted them (easily and with quick response), and customer service re-issued a check to my new address... with no hassle. Such a great experience overall. I love getting the "Big Fat Checks" as well, even though my dividends have only amounted to $50 over the past 18 months. Hey, better than nothing, right?
Ebates is the best kept secret in the USA! While many people have heard of it, they do not understand how simply the concept works and are skeptical about any advantages to be gained. Well, let me say that they are missing out on a wonderful opportunity to 1) make money while shopping and 2) be a part of an amazing program run by highly professional people who have the work ethic and thoroughness of yesterday. Not only do they provide daily notifications of increased % refunds, but they notify the customers each time they earn credit toward their "big, fat check" (quarterly). If you have the chance to do one thing in the immediate future, I highly recommend signing up to be a part of Ebates. I promise that you will not be sorry.
Booked my vacation trip thru ebates expedia says 10 % cash back
Spent over 5 thousand on my deal assuming to get 10 %back which is $500...
Got only $89:(
Advice: make sure you read a small print somewhere down there... before you order something.
Thank you!
I love ebates! This is a great example of affiliate marketing and getting paid to boot. I don't know why everyone does't use it. I receive quarterly deposits in my paypal account. Even the smallest amount adds up over time. If I had a question, the help center and support is easy to navigate and my questions have always been answered same day by a very nice representative. I can't recommend this site enough. Thank you ebates!
Ebates is awesome. No gimmicks, no sharing of your email or any personal info... just CASH BACK!
I had a problem with one order on my cash back activity and customer service was so great in correcting it!
Join Ebates today!
Terrible customer service with Rakuten. Site will not direct me to any stores website and at first I thought it was my computer blocking it, however, tried on 4 different devices and does the same thing. Have contacted Rakuten customer service 3 times with no resolution. My account is also locked but after three days of trying to actually talk to a human I give up. They lost a loyal customer.
I signed up after seeing their ads on t. V., and never saw the promotional cash being advertised added to my account. Also, I have tried to order products through their website only to find out at the end of a transaction that the store I am purchasing from either won't deliver, won't allow pick up or won't take my card.
As well, the rebates offered really don't add up to much unless you are spending exorbitant amounts of money!
Not a website I would recommend to anyone in the grand scheme of things!
Excellent customer service. I sent in an email with a couple of questions and I had my answer in two days. I believe that customer service is one of the biggest problem when buying online. Everyone both on and off line talk about exceeding expectations but it just plain isn't there. So, THANKS Ebates.
Ive been an ebates user for over a few years and have had 0 issues. I recently booked a hotel through them a few weeks ago. Upon arrival, we only were able to get into a standard double room even though we paid for a deluxe with kitchen. The room was still fine so I just figured id reach out when we got back in town. Ebates provided great customer service and made the situation much better. I was a bit surprised since it wasnt Ebates fault, the hotel made the error. Ebates took care of things and sent notice to the hotel management of the error. I have already booked another stay through Ebates Hotels.
As a new user to Ebates I've messed up a few times trying to use the system to earn cash back on my purchases. Every time I have contacted customer service at Ebates I have received a fast response and a quick resolution to my problem. Each person has been very nice and helpful and has straightened out my mess-ups without making me feel so incompetent and dumb. I've earned cash back on several of my purchases now and it is great knowing that I am saving even more money whenever I use their site to shop. I'd recommend their site to anyone who shops online. I'm so glad I know about them myself. Thanks Ebates!
Many thanks to Nicole at Customer Service who quickly resolved my payment issue and took the time to answer my questions promptly and politely. She made the whole experience a truly pleasant one. Good on Ebates for having such competent staff to help their customers.
I am pleased with Rakuten for the most part. It would be nice if there were bigger rebates/ It seems that I am not experiencing as much of a rebate lately, even though I have been shopping more. Increase your sites to include more places.
Ebates is the best site for cash back on purchases made at participating online shopping sites, most of which I already buy from. I recently had a problem with a purchase not being credited, but Ebates customer care was right there to help me. So easy to acquire cash back on my purchases and it definitely adds up. Love getting those cash back checks every quarter. Have recommended Ebates to several people already. Thanks for all the help I've gotten.
I've had to contact them on 2 separate occasions and they have responded the same day. They are great at solving issues and would recommend the service to anyone that is looking for a good rewards program with no hassle.
Have used ebates.com for many years. Have earned something like $1,250 back (yep, too much shopping). Have used their CS several times in past for very few missing rebates. Used to take a couple of weeks to resolve but today the whole thing took a few hours and I got my credit before ebates even receiving store verification. Very impressed!
I've only had a couple of issues with not getting my cash back and Ebates provided the best and fastest customer service! It's so nice in todays hectic world to have a company take the time to care. Thank You!
Ebates is not a scam. But they do receive money to advertise items, which often results in higher prices for users. They also take a portion of the affiliate kickback. So there is incentive to promote items with high affiliate kickbacks. Items with high kickback to item price ratios most often did not sell well on the primary sellers site. (Normally because they were overpriced). Using Ebates you can get 3% as a rebate in a few months or you could save up to 40% right now using an e-commerce search engine like http://www.ayedeals.com
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.