I have been fighting to get £76 owed to my by topcashback from the merchant temu for over a year. They blame the merchant, the merchant blames them. DONT BOTHER ORDERING THROUGH TOP CASHBACK FOR THIS MERCHANT, YOU WILL GET RIPPED OFF, JUST READ THE REVIEWS ON THE SITE!
They are very quick to advertise a good cashback rate but they frequently do not track. And when you submit a claim for them you often get told: the merchant has taken the decision to decline your claim on this occasion because your 'Transaction cannot be traced'. This despite providing dates, order numbers etc. Very poor service. Use Quidco rather and avoid the headache.
Also, their referral bonus system is very poor - you refer someone and they sign up but only when they have made a whole bunch of purchases do you receive anything. I say that but despite my referrals I am yet to actually receive a penny from these. All in the name of making them profit. Honestly, dont bother.
Hey Dale,
With all cashback sites, commission earned can only be passed on. When a purchase cannot be traced it either mean an incorrect reference has been provided to us, or when checking against orders we're eligible for commission for the order was not found.
We want our members to prevent situations like this and will do all we can to help prevent it with the tracking advice we give.
In regards to referrals, we do have a £10 of eligible payable cashback threshold for these to progress. This is not dissimilar to other referral schemes on other sites and ensures we can offer the large referral rates that we do.
-Matt
You will not be given the cash back. It's click bait they'll get paid for you using thier links but won't actually pass it on.
They'll then say it takes 8 months to investigate.
It's all a massive con!
Do not use
The website is very easy to use & earn cashback on. I'm always so surprised that I've earned so much money. Sometimes it can take a long time for a payment to be processed, but it gets there in the end.
Thanks so much Kathryn for your really nice feedback on using our site.
Matt
Scam these idiots desuct 90% plus of what you earn for a plus membership whatever that is. So basically it's pointless being a member. I've marked your emails as spam and I'll review on all sites possible. Scammers.
Hey Lee,
Plus membership is an optional level of enhanced membership. The idea of it is for our members to profit from it, if that's not the case you can switch this straight away. With your previous deductions please reach out to contact@topcashback.co.uk as I am sure we can help with these, if you didn't benefit from Plus Membership.
I took out AA cover through topcashback back in november 2022. After 2 weeks there was no indication of my cash back so opened a complaint ticket with top cash back. I was told i had to wait 3 months before they could chase the cashback. The AA only offer a 28 day cooling off period to cancel a membership so this 3 month wait took me past that cut off. Eventually Topcashback declined my request without any explanation.
I submitted a message to Topcashback asking why they told me the AA declined my request, I had spoken to the AA and their representative told me they have nothing to do with it. Topcashback then said as a customer I should not be contacting the supplier and the "third party" between themselves and the AA had made the decision and their system is designed to be "accurate". They also informed me they are not regulated by anyone so there is no option to complain and for them to be held accountable.
Overall I feel like I have been conned by Topcashback
Hi Neil,
It's disappointing to hear your cashback was not deemed as eligible for the purchase made. With AA and most other insurance policies we have to allow a number of months to pass before we submit the claim - this is to the retailer can check if the policy remains in place. The same reason is why once cashback tracks it remains as pending for a little while.
There are a number of reasons why the purchase made wouldn't be eligible for cashback - these reasons are outlined in the terms of the retailer and so I would double check there first. If the purchase made did meet all of these teams and we were still not deemed as eligible it likely means that we were not deemed as the site that led to your purchase being made. While many members don't need to take additional steps to help us be seen as this, there are steps you can take to help ensure this happens. These steps include clear cookies and cache before logging in, disabling ad blockers and making sure any open tabs in the background are closed.
I hope this explains what happened and how to help ensure this doesn't happen again.
Best wishes,
Matt
I started using this app for almost 2 months now, paying my purchases always through it. Interestingly the highest amounts does not even appear in the list. I did not received any cashback after my other purchases so I have no idea what is the point using it apart from them collecting data on me. I don't recommend it.
Hey Judit,
It is disappointing you are finding your larger cashback amounts are not tracking as expected.
We have launched a page which helps with tips on tracking here: https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback/
We want all purchases to track, it means we are seen for all purchases we refer as well as meaning all out members have the best experience using us as possible. There may be times where this doesn't happen and we're always keen with those times to help our members to prevent it from happening again.
Matt
Booked my £2600 holiday with Sykes Cottages through Topcashback. Promised 3% cashback but now they're refusing to pay out.
Its funny how all the small ticket amounts get paid no problem, but when it comes to the big ticket amounts TCB say "there must have been an issue with your cookies"
Hey Ian,
We want all purchases to track - regardless of the value. It's as important to us as it is you. We don't gain anything when we are in a position to tell you that we haven't been passed the money to give to you - if anything it puts us in a negative place as we're the ones bringing you the bad news.
While the vast portion of cashback does track successfully - both high and low values, we have it as our priority to make this even better. There are some steps you can take to help ensure the cashback tracks successfully such as clearing cookies and cache before clicking through, disabling ad blockers and also ensuring that web tabs are closed before you use our site.
The reason that cashback is unsuccessful is not the value and we will do our very best to ensure that you have the best possible experience using our site.
-Matt
I've used this service for some years now, out of all of my cashback purchases over 70% of them have been declined.
With a gross profit in 2022 of £27million. It is my honest belief that TopCashback aren't entirely honest and are pocketing peoples cashback for themselves.
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over a year in process. The other over 11 months. Lots of being fobbed off, and little action by Topcashback. This is a couple of hundred pounds in total. TUI have managed to pay via Quidco since, so it appears that they aren't flooded with transactions at their end. TCB are a commission based organisation. Surely the bigger payments mean more money for them? Really disappointing performance.
Hi Philip,
The larger cashback rates through our site doesn't mean we earn extra from this. We pass all the money we earn through cashback rates back to our members - it's a key part of our website.
From your review I'm not sure if the issue you're having is with a purchase that hasn't moved to payable yet, or a claim which you've raised but I would like to check this out for you.
Please do reach out to us at contact@topcashback.co.uk so we can do that for you.
Matt
Its a good site and in general the service is quite responsive but you can never tell what amount of expect based on the offer you have selected and the calculation is not at all transparent. Takes ages to settle the cashback missing claims.
I will still keep using it to see how the current missing claims will go but it is a pain to keep track of as there are a number of items i had to raise it for.
Hey Sujita,
We aim to make the calculation as transparent as possible. Some retailers make different decisions about whether VAT and Delivery will be removed from the purchase amount before the cashback is worked out. Where we know this happens we do include it on the retailer page.
With claims, while the process is time consuming for the retailer to get back to us, we'll ensure to update you as fast as we have an update. Our best support however, is helping to prevent claims being required by giving you and all of our members tracking support tips.
Matt
My account shows that few cashback payments are well overdue but they still do not pay... I recon in current climate they prefer to keep customers money on their account and earn great interest instead of paying back their customers. Hence they delay the payments for as long as possible. They will always tell you that they are still waiting for the retailer to pass the cashback to them but is this really true?...
Hey Jarek,
I can assure you, the hypothetical situation isn't true. We don't actively prevent cashback from progressing to earn interest. We know that payout speed is critical to members having a good experience through us and have a large team who proactively work on ensuring the cashback progresses as quickly as possible.
Some retailers will take longer than their past payout performance, we will always ensure though, that you are paid as quickly as possible as we are.
Matt
I've used Topcashback for years and they always pay out and have the best cashback rates. Any issues I've had, have always been responded to quickly and never had any issues at all. The best of all the cashback sites I have to say easily.
Thanks Lexi for your lovely review of our site :)
Matt
Exceptional twitter team - whenever there's a problem I just contact them on twitter and the response is really quick! Can't fault them. Most purchases track with no issue, I've earned hundreds back on things I would have bought anyway. Brilliant.
Hey Adele,
I am really pleased to hear that the team on twitter always manage to help you out Adele, thanks for the review :D
Matt
After using Quidco for several years, getting sick of raising issues, I started using Topcashback. It's so much more reliable and faster for payouts. I love the occasional bonuses too. Took me a while to work out that just buying vouchers also gets me the bonuses.
Hey Amanda,
Thanks for the review, it's great to hear your find us faster at awarding cashback and that you enjoy our bonuses and being able to purchase gift cards to earn some cashback.
Matt
More often than not, purchases are not logged or when they are often they reject your claim or you find the cashback amount is much lower than advertised. They make a boat load out of you but hardly ever pass on any of the earnings you help them make. I wouldn't bother!
It's disappointing to hear of your experience and I want to assure you, all the money (and more besides) that we earn from retailers goes to our members as cashback. We earn money in different ways like retailers appearing on our site.
To help your experience I would encourage you to follow our general tracking support which includes clearing cookies and cache before using our site, disabling ad blockers, allowing cookies and making sure all other web tabs are closed. This can help us be seen as the site that lead you to purchase which then makes us eligible for the money that we'd be passing onto you as cashback.
-Matt
It is really excellent!
I have used it for several years now and I am very happy with.
Very easy to use and to make some extra cash.
The tracking doesn't always work smoothly but you can contact them and they will do everything to help.
Fantastic!
Thanks so much for your really lovely review, it's great to see you have benefitted so much from earning cashback with us.
Matt
Been happy over the years with Topcashback.co.uk but not so sure at moment. Had a nonpayment it should have shown up within 48 hours but didn't so I have made a claim and have now been told that i will need to wait until August for it to be sorted. Really I think that someone thinking, if it takes that long to look into that may be the client, will give up and forget about the claim but sadly I won't as its worth nearly £50
Hey Cavin,
The reason we hold back claims until the stay is to speed up the process for everyone. If we were to submit before the stay the retailer could only do half a job at working out if we're eligible for the cashback and so would have to look at it a second time and so it would hold everything up. It's for this reason we submit a claim after the stay so the retailer can check the purchase itself met the terms and that we were eligible for the money we'd pass over to you as cashback.
I hope this explanation helps to understand why we do it in this way and why we don't submit claims like this until after the stay.
Matt
A lot of hassle for very little benefit. Wasted 8 months waiting for £150 cash back and it got declined for no reason by the retailer. Unable to even contact Topcashback as their support ticket form is so specific, you can't just click'other issue' Really angry. Total waste of time
Hi Laura,
Our support ticket feature does have a 'other' category for you to select.
That said it sounds like a declined claim is needed so we can go to the retailer and ask why they refused to award us the cashback. If you do need help raising that please do reach out.
We really don't want to decline cashback and the only reason we'll do is if we've been told the commission due to us has been refused.
Matt
Come to withdraw my first payout but their system tells me they're keeping £5 because of "Plus Membership". This was never explained when I joined. I've logged a complaint ("Support Ticket") then tried to withdraw my net amount in the meantime. Have added my bank details but the option to withdraw is not showing. They stink.
Hey Joe,
We do our very best to ensure it's clear from joining that there are two levels of membership. This has been further enhanced very recently too, ensuring that members fully know and can easily choose which membership level is for them. While Plus Membership gives you lots of perks such as higher rates and tell a friend rates etc we know it may not be for everyone. You have a 30 day grace period to choose whether it's for you but if that's missed our Customer Service team will be happy to help which includes the possibility of switching early if that's what you want to do.
Once you add details to your account, these need confirming but once you have confirmed you made a change to your account by clicking the link you get through email, you'll be able to payout.
It sounds like both of your issues can be sorted very smoothly and if so please do let us know how you get on.
Best wishes,
Matt
Overview
TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 64th among Cash Back sites.
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Hi Rebecca
We pass on all of the funds we receive from retailers for purchases made back to members as cashback offers. In order to receive funds we would need to be seen as eligible and if there are any cashback issues we would need to go through the missing cashback claims process to dispute for a resolution to bring this to you. This can vary in timeframe, with the average timeframe being 12-16 weeks and our team do update claims the moment we have been given the information from the review.
Best wishes
Phil