I made a purchase on Flixbux via TopCashBack.co.uk for £123.96. My purchase was completed successfully with no problems. I went on my trip, again, no problems. I raised a missing cashback ticket #8073930706 for this because it didn't track. There were no issues with my browser as I also use Quidco, and have had no problems with Quidco. However, you TopCashBack denied my cashback claim for £7.43 stating I didn't go through their website. If a person manually looked at the timestamps of when my trip was booked with Flixbus and when I left the TopCashBack website, anybody can CLEARLY see that a genuine cashback attempt was made... After speaking with support, they just kept copy and pasting their agreement to me with no manual engagement. This is not only frustrating for me, but I question whether they have a useful support team to help anybody at all.
TopCashBack denying me £7.43 is annoying because I could have gone through QuidCo or another website without these problems... Now, I have no chance of getting anything due to TopCashBack's technical blunder. Having contacted them via support, they didn't offer any suggestions upon fixing this cashback bug or anything, they simply dismissed it, so for some unfortunate person, this is just going to happen again
Having a similar issue with BeFrugal in the past, they offered the cashback to me despite the lack of tracking. So there are cashback websites out there which do look after their customers. TopCashBack does not seem to be one of them. Their support team didn't seem enthusiastic to help me or even sympathize with my situation. Writing this is a last resort, it's a shame it has had to come to this, but when a company refused to help, I am left with little option to share my experience with this company.
Well done. Extra saving keep adding up small amounts. I've save a few hundred. Somtimes you won't get anything but I shoponline and most of the website are included for 1% which is not bad. better than nothing.
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It seems like the small ticket things track well where you get £15 or less but the insurances and car breakdown where they pay more initially track but can get downgraded. I know it's not their fault but it is frustrating. That said...it's free money!
Topcashback is HORRIBLE! I would NOT recommend their site to ANYONE! They rarely track your purchase, and while they do give you the option to submit a claim for your missing cashback, they have a 0% success rate at giving you the money you were supposed to receive (but again, their crappy site failed to track). On top of that, you wait on average of 3 months to even hear back from them about your missing transaction. Ebates gets back to you within a few days, I love their customer service. In order to make up for their awful service topcashback has appeared to offer the highest rates for cashback - but don't be fooled, you'll only receive your cashback mayyybe 1/3 of the times you use their site. So all in all - Ebates may offer lower rates, but they almost always properly track your purchase, so in reality, you'll still earn more with Ebates. Stay away from topcashback if you don't like being frustrating with customer service who doesn't care about you or helping you.
For online shopping it works fine, nothing spectacular. I think you have way better services.
This company keeps sending me emails. I've sent them a response requesting they delete my info; that I never subscribed to their site and consider their site as a scam / phishing ...
To "unsubscribe" you have to log in. Since I never subscribed, there is no log in info.
I just delete their messages.
I have tried a few cash back sites over the years but nothing comes close to this one!
You can shop for everything online from fashion, food and even household bills, the list is endless..
You can also shop in your local supermarkets and upload your receipts for money back.
I bought a TV and laptop this week and three days later the crash was put into my account as fast as that.
They have an app that is simple and easy to use to, so this site defiantly gets my thumbs up... Highly recommended :)
They charged me £5 for the plus service that I never signed up for. When I reported this to them they refused to refund me even though I never used any of the plus services (as I never realised I was a member). They have unacceptable practices and evil customer service.
When I complained they basically told me they ripped off lots of other people using the same technique and to pay me back would be unfair to all the people they stole from and didn't payback.
submit support ticket doesn't work yet they wont listen or help. they ignore twitter messages
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