Had a issue with one of my cashback I requested help and within a few seconds i was getting help I can't thank the team enough I'm very grateful
Best cashback site with great customer service if something goes wrong. Wouldn't hesitate to recommend:-)
Thanks so much Helen, we really do appreciate your feedback :)
Matt
Submit support ticket doesn't work yet they wont listen or help. They ignore twitter messages
When I have had the need to get help on any issue, I have had 100% GREAT SERVICE from Top Cash Back at all times.
Hey Paul,
Thanks so much for taking the time out to drop us a review. I'm really pleased you're having a great experience through us :)
Matt
Cashback is declined far more than they pay out of late it's alot of hassle not worth the grief!
Hey Kayley,
It's disappointing to hear you having a lot of declines of late. If a claim is lodged for this this will allow both yourself and us to be better informed about why the retailer refused the commission we'd be passing to you. This will allow us to give some more feedback about how to prevent this happening.
For example, if it's due to lots of discount codes being used, we can understand you may enjoy using these but unless listed on our site may lead to cashback being declined as they will be deemed as the sites that should earn the commission over us. It may be it has nothing to do with this and instead the commission is being passed to another non cashback company such as a search engine and this is summarised with the resolution ' another marketing channel'.
If you do ever get that resolution I firstly want to share your disappointment in not being paid. We want this decline prevented as much as you do and the best way to do this isis clearing cookies and cache right before you use our site to then go on and make your purchase. It should remove any claims the other sites had for that money.
We never benefit when cashback is declined and I hope moving forwards we can help you further to prevent this happening again.
-Matt
Good service and cash back offers with numerous retailers use the service frequently like the links
Thanks so much Trevor for your feedback and review.
Matt
Overview
TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 64th among Cash Back sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm really pleased that the team could help you out Amy :)
-Matt