TopCashBack.co.uk

Hey Bill,

Thanks for your balanced feedback. It is disappointing to hear you have to chase up some cashback - I presume you are meaning through a claim.

If this is the case, I'd encourage you if you're not already to try some of our tracking tips which include clearing cookies and cache before using our site, closing any open web tabs and enabling cookies. This all helps us to be seen as eligible for the cashback.

-Matt

Hey Kirsty,

Ensuring you get as much proactive support as possible is something we're determined to provide and so it is disappointing to hear about your experiences. While as a site that passes you the money we are passed by the retailer via their appointed purchase tracking network we can be sometimes limited with the actions we can take, ensuring we do all we can to help you is something we take very seriously.

I have popped you over a private request for your account username or email so I can check out what happened with his.

Best wishes,
Matt

Hi K. C,

I am sorry to hear you're having issues with your cashback tracking.

I can understand if you've had successful getting low value cashback, but not with large values why you may think this is too good to be true. That being said your issues can be prevented and you can go on and earn those large values just as many of our members do. Unfortunately, due to a small number of reviews on this page it doesn't represent the fantastic experience that many of our members have shared on other platforms.

The response about not last referrer is a key one to understand as you can then prevent it from happening, while I'd love to share with you who exactly that was, in nearly all cases we're just not told that information.

You can prevent issues like this one happening by following our top tips on cashback success such as clearing cookies before logging in to make your purchase, only to have TopCashback open and nothing else and to also to ensure you're allowing cookies. This all helps to give the retailer's appointed cashback administrator to link us and only us to your purchase which leads to cashback getting paid.

People do encounter these same issues on other cashback sites and indeed the tips we give to our members will help on those too and that's because we believe the overall tracking systems are the same as we're all part of a much bigger system that associates sites with the commission they gain for referring people to make a purchase.

While this response doesn't help with the exact purchase your frustrated with, hopefully the help and advise I have provided helps you to have a much better experience in the future. Let us know how you get on.

Best wishes,
Matt

Hi Antony,

I am sorry to hear your cashback was not successful.

The funds that we pass over to you as cashback is commission that retailers offer to sites for referring purchases. It sounds like your purchase despite being made after clicking through us was tagged to another source. That source could be anything like an additional discount - like a discount you get through work. It could also be something like you visited the site before using our site. In cases like that it's not deemed that we should be paid a commission amount for those purchases as the purchase likely would have been made without our involvement.

I do truly understand this is disappointing when it happens and I'd like to help you avoid this happening again. This disappointing experience is not great for you and similarly it's one less purchase we're seen as referring.

The best way to prevent this from happening again is by clearing cookies right before using our site, to bear in mind if you use other discounts etc it likely will mean cashback is declined as well as making sure you avoid from having other tabs open.

While I can't change the decision that has been made for this claim, I really hope that my response here explains the situation and helps you avoid this in the future.

Best wishes,
Matt

Hey Mark,

Thanks for sharing your thoughts on TopCashback. With the time taken to move cashback to confirmed and payable it can vary considerably on the purchase you make and who with. Each retailer first sets a time they allow to pass before they can pay the commission to us who then passes it to you in the form of cashback. They have to be confident you don't return it for example and so have to wait until at least that period is over and then a little longer for processing time to get that information to us.

We employ a proactive team who continue to monitor retail performance and ensure we get paid as as soon as possible and will continue to do what we can internally to ensure all purchases progress to payable as speedily as possible.

Matt

Hi Martin,

I can assure you the only aim of our site is to put the commission that can be earned back in your own pocket.

That said there is criteria that is used to decide if we are eligible for that commission and if that is not met and we're not paid it does mean we have to pass that response on.

There are two main causes for refused cashback, the first is that you make a purchase that falls in line with the retailer terms and conditions of cashback that you can find on their page. The second cause is that it's been decided that the purchase is eligible but the commission is not due to us. This can happen for a few different reasons but the most common is when you pick up a cookie before you use our site and then the website who dropped that cookies is paid the commission and not us.

The best way to avoid this is by clearing cookies and cache right before you use our site and also ensure that all browser tabs are closed when you use our site. This way it should only be us that is seen as eligible.

I hope this helps explain why there may be cases when we are not paid the money we pass to you as cashback.

Best wishes,
Matt