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Seeing the other reviews on this website, it seems that it's no coincidence that I'm missing out on higher amounts cashback also - never have problems tracking a few pence but when it comes to 25% cashback it coincidentally fails to track. Now I'm stuck with overpriced purchases that I would've never bought without the discount.
They respond with a genetic response saying they weren't the last referrer so the vendor won't pay out. Intrigued, I asked who the vendor are saying the last referrer were for specifics and was met with a generic response once again saying that it could've been multiple factors/websites, and because their tracking system is "robust" they won't honour the payout. Very suspicious to me. If it were really so robust then they wouldn't have to state that their cashback isn't guaranteed.
I find this problem very prevalent in the past few months. I've had my last 2 purchases not track in succession. Really dodgy for the biggest cashback website in the UK. If you're making a big purchase better use other sites even if the rates a little lower for security.
Tip for consumers:
Use another site
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TopCashBack.co.uk - is a SCAM! Promise £30 cashback to 'refer a friend' BUT they never pay out!
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over...
Hi K. C,
I am sorry to hear you're having issues with your cashback tracking.
I can understand if you've had successful getting low value cashback, but not with large values why you may think this is too good to be true. That being said your issues can be prevented and you can go on and earn those large values just as many of our members do. Unfortunately, due to a small number of reviews on this page it doesn't represent the fantastic experience that many of our members have shared on other platforms.
The response about not last referrer is a key one to understand as you can then prevent it from happening, while I'd love to share with you who exactly that was, in nearly all cases we're just not told that information.
You can prevent issues like this one happening by following our top tips on cashback success such as clearing cookies before logging in to make your purchase, only to have TopCashback open and nothing else and to also to ensure you're allowing cookies. This all helps to give the retailer's appointed cashback administrator to link us and only us to your purchase which leads to cashback getting paid.
People do encounter these same issues on other cashback sites and indeed the tips we give to our members will help on those too and that's because we believe the overall tracking systems are the same as we're all part of a much bigger system that associates sites with the commission they gain for referring people to make a purchase.
While this response doesn't help with the exact purchase your frustrated with, hopefully the help and advise I have provided helps you to have a much better experience in the future. Let us know how you get on.
Best wishes,
Matt