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TopCashBack.co.uk

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GB
1 review
0 helpful votes
Follow Nora D.
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I have used TopCashback for a few years now and have earned a few hundred pounds in cashback. Transactions occasionally don't track so I now only use it for items I would have been buying anyway so I am never out of pocket.

Date of experience: April 14, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Hey Nora,

Thanks for your review, the advice that you give here is certainly very innkeeping with what we equally feel, which is that purchases made through topcashback should be purchases that are going to be made anyway. This always helps ensure people are earning a nice little bonus on purchases they would be making.

-Matt

GB
1 review
0 helpful votes
Follow Aliana C.
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I love Topcashback, my husband is sick of me telling people about it as I always do, I've earned enough over the years for 2 holidays out of my earnings, and I do find I will only pick shops that are on Topcashback so I get something back
They do a fab job, thank you

Date of experience: January 19, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Thanks for being one out biggest advocates Aliana! We really appreciate it and hope you continue to earn lots of cashback through us.

Matt

GB
1 review
0 helpful votes
Follow Karen E.
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Free Piggy Bank
January 20, 2023

If you don't have a TopCashBack Account then you don't know what you are missing...every time you buy something, log into the TopCashBack app and start accumulating free money which you can use to purchase a wealth of vouchers for a lot of popular highstreet and/or Internet stores.

Date of experience: January 19, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Hey Karen,

Thanks so much for sharing your feedback! It's great to hear you enjoy using our service :)

Matt

Maryland
3 reviews
6 helpful votes
Follow Karen O.
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Did what promised
August 1, 2018

Well done. Extra saving keep adding up small amounts. I've save a few hundred. Somtimes you won't get anything but I shoponline and most of the website are included for 1% which is not bad. Better than nothing.

Date of experience: July 31, 2018
Matt T. TopCashBack.co.uk Rep
over a year old

Thanks so much Karen for your lovely review!

Matt

GB
1 review
0 helpful votes
Follow Dan M.
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Good Help
November 10, 2022

I like using this service, though found they made it hard years ago to retrieve monies, which meant I didn't use, recently they improved and Rich supplied good customer support

Date of experience: November 10, 2022
Matt T. TopCashBack.co.uk Rep
over a year old

It is disappointing to hear you didn't use us for a but but I am pleased to hear that recently you feel you've had a much better experience with us.

Matt

GB
3 reviews
0 helpful votes
Follow Mike P.
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10 Pounds and Argos Voucher for 5 pounds with my link
Love website with my link you will receive 10 pounds welcome bonus plus Argos voucher, just copy and paste link in web
I saved personal over 300 from December, used for switching suppliers, insurance, home, broadband, ebay, and much MORE

topcashback.co.uk/
Ref/member*******026 use my link to get welcome bonus

Date of experience: March 25, 2018
Matt T. TopCashBack.co.uk Rep
over a year old

Thank you Mike for your great review! I hope you enjoyed our family holiday using the cashback you earned from us :)

Matt

GB
1 review
0 helpful votes
Follow Sue C.
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I've been using TopCashback for years and love the site. I've earned lots of money and also enjoy their regular competitions. Great way to get money back on things you'd be buying anyhow

Date of experience: January 20, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Thanks Sue for your lovely review, it's great to hear we've had your support for so many years!

Matt

GB
1 review
0 helpful votes
Follow Tom E.
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I've used TopCashback for years and saves a couple of hundred pounds in doing so. Since the cookies have become harder to track due to law changes I have missed out on cash back. It is understandable and they always used to make sure you could raise a case and they would sort it out for you, it used to take a while but you go it in the end. I don't know if they have lost the good people, the training is bad or they just don't care anymore but the support has gone down hill. I missed out on another deal to get my latest BT Broadband deal through TopCashback and not only did they not honour the agreement they were quite rude about it. It cost me £145 so now I have been singing from the hill tops my story to to all my customers and network to ensure no one else starts a new relationship with TopCashBack. Affiliates are 10 a penny so bad service is just bad business. I'm pleased to say it has already cost TopCashback considerably more then the £145 it cost me, I'm not bitter (ish) but it makes me feel a bit better about the time wasted trying to support a business that has clearly lost interest in what it set out to do. You can also find this review in other forums.

Date of experience: June 25, 2021
Matt T. TopCashBack.co.uk Rep
over a year old

Hey Tom,

Thanks for reaching out and I am really sorry to hear your experience.

I am really concerned to hear about your comments about the service you've received. I've been working here at TopCashback for a number of years myself ( something not many people know is I was actually a member before I was a staff member!). What I can assure you, is our view on providing the very best customer service hasn't changed, if anything we're always striving to be better.

Therefore, I'm really disappointed that the service you have received has found you in a boat of feeling otherwise. I'd really like to speak to you more to find out what's gone on here. I'd really appreciate it if you could reach out to me over at contact@topcashback.co.uk with the subject like FAO Matt - SiteJabber, I want to get to the bottom of what's gone on here, improve and hopefully start to rebuild your confidence in us.

Many thanks,
Matt

GB
1 review
0 helpful votes
Follow David M.
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Excellent!
December 2, 2022

Today I DM'd TopCashBack regarding a CONFIRMED amount which was still outstanding.

Phil responded very quickly and has arranged to change this amount to PAYABLE.

Very impressed with the responses, the professionalism and of course, the outcome.

Much appreciated and an excellent experience.

Date of experience: December 2, 2022
Matt T. TopCashBack.co.uk Rep
over a year old

Hey David,

I am so pleased to hear Phil could help you out with his case, he'll be thrilled to hear he made you so happy! :)

-Matt

GB
2 reviews
6 helpful votes
Follow Adam G.
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Never touch topcashback rip off
June 14, 2022

Never touch top cashback or Now TV broadband total ripoff both if them, placed an order for Now TV broadband through topcashback and several months later been declined, I have paid the £20 per month as agreed but now they have refused to pay the £76.50 back to me so this is a total scam by both topcashback and Nowtv broadband don't use them false promises and fraud, will be going to the financial ombudsman and the programme rip off Britain also the newspapers they need to be named and shamed both companies, topcashback come out with some excuses my god

Date of experience: June 14, 2022
GB
1 review
0 helpful votes
Follow Deborah E.
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If anyone isn't using topccashback you're mad it's so easy and if you're gonna buy something it's stupid not to use it as who doesn't like saving money yes you have to wait a bit but well worth it

Date of experience: January 19, 2023
GB
1 review
0 helpful votes
Follow Sandra H.
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Appears to take months to get anything back and all big purchases like insurance u rarely get they usually dispute it and for some reason or another you don't qualify

Date of experience: January 20, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Hey Sandra,

With the large purchases these often come with a validation period which gives the retailer assurance that you will keep your end of the bargain when making the purchase.

For example, if a retailer paid out within 30 days a sum of £250 for a monthly contract that charged £30 a month, there's a huge risk there to the retailer which isn't really that fair on them to take and could also harm our wider cashback rates too.

We do incorporate this time into the retailer terms where possible and also within the wider retailer statistics found on their page on TopCashback so everyone is clued on these times before they make a purchase.

With cashback success, while many earn cashback by just purchasing as usual, there are some tips you can follow to aid cashback tracking successfully such as clearing cookies before using our site, disabling ad blockers and also making sure other web tabs you have open are closed.

I do hope this all helps.

Matt

GB
1 review
2 helpful votes
Follow Ian E.
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I work in IT so know all about tracking and cookies and how these sites work. I am now finding that there's a regular pattern that cash back that's only pennies tends to track without fail. However when you start getting into cash back that's £sss then here's where things start to get odd. I have been using top cash back for 2 years and mostly large amounts mysteriously get declined. Suspicions were alerted to the latest one when I booked our entire holiday through TopCashback. The cash back was £219 so a big one. I was surprised to see the cash a k track firstly at all but it did, then shortly after I got the email stating this had tracked and now was confirmed and I just now had to wait for it to become payable. I checked my account and there it was sitting in my account £219 cash back. Surprised to say the least. But here's where it gets dodgy. The following day TopCashback email me to tell me it's been declined by the retailer even though I have the previous email saying the retailer has confirmed the cash back and it has been showing as confirmed in my account for the past 24 hours. What I see here is large payments getting confirmed and TopCashback not passing them on as this clearly shows it was confirmed by the retailer. I think this big payment slipped past top cash back and they noticed too late yet still took it back and now they trying to tell me it's the retailer who declined it.

Date of experience: November 7, 2022
Matt T. TopCashBack.co.uk Rep
over a year old

Hi Ian,

Both small and large cashback amounts are equally as important to us.

As a site, we wouldn't have been able to grow the level of support we have if we only passed on the smaller amounts of cashback. It would also be not innkeeping with our own fair play policy.

It doesn't sound quite that your claim was approved and then declined right after and so if you could either reach out on your claim or via contact@topcashback.co.uk and we will check that out for you.

-Matt

GB
1 review
3 helpful votes
Follow D N.
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Blood from a stone
June 10, 2021

What a waist of time I might of well spent all day looking for chicken teeth having to do there work for them payments pending over a month transactions not showing up then I got to forward receipts to them personally I would not bother using it frustrating luckily I have not long signed up so time to delete my account luckily they only showing me I have £16 which I will never get so forget TopCashback as should be £22 showing and the joke is £16 showing has been pending over a month

Date of experience: June 9, 2021
Matt T. TopCashBack.co.uk Rep
over a year old

Hi D. N,

Finding chicken teeth certainly doesn't sound fun and I hope I can explain a little more about cashback and how it works so you can have more fun with finding retailers to earn some money back when you spend online.

To strip everything back to basics, we earn commission from your purchases online and we pass this back to you in the form of cashback. To earn this, all you need to do is find the retailer in our site, click on get cashback, make your purchase. The rest is just a little bit of patience while the retailer confirms we're eligible for the funds and then awards us those funds.

The time it takes from purchase to payable cashback varies on what you purchase. As I am sure you can understand, retailers can't go giving away commission if there is still a chance of you returning the product or particularly with high value purchases or contacts, you are very early on in that purchase. This often means day to day purchases such as groceries or something like a DVD or a Book will progress much faster than say insurance or a holiday.

I understand the eagerness you feel when you see pending cashback you're due to get, we've all been there including me! But, it's part and parcel of the process there needs to be steps in place to also protect the retailer to make sure they don't pay out on non eligible purchases.

We do place on each retailer page a stats box which includes information about general payout speeds so our members have an idea on how long they'll likely be waiting for the cashback to progress.

Cashback can be great way to earn some free money on the side of your online purchases and we will always make sure you are paid as quickly as possible after we are.

Best wishes,
Matt

GB
1 review
0 helpful votes
Follow Lizz J.
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Amazing! It's cash for free!
January 20, 2023

How can it not be a win win deal get money on purchases you were going to make anyway! I've got hundreds back over the last 18 months!
I always use it on all purchases I'd be mad not to!

Date of experience: January 19, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Thanks so much Lizz, it's so great you've found such a huge benefit to saving cashback with us over the last 18 months - here's to the next 18 months! :)

-Matt

GB
1 review
0 helpful votes
Follow Raymond F.
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UNCERTAIN
January 21, 2023

When I do small amounts of TopCashback it tracks through in a matter of hours,However when I do larger amounts of TopCashback it takes months,and usually only get Cashback after a lot of Hassle.One lot took nearly a year.I think it is like a Lottery,you do not know if you will get anything.

Date of experience: January 21, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Hey Raymond,

Cashback being a commission payment that we share with you does mean it takes a few weeks to progress or in some cases longer. The retailers need to be sure you keep the purchase which is usually the longest element of the wait time. We'll always do what we can to show to people before purchasing the average time it takes to get cashback moved to payable so you and everyone else is aware of this timeframe before purchasing.

Best wishes, Matt

GB
1 review
0 helpful votes
Follow Leanne J.
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TopCashback
April 17, 2023

Really pleased with Topcashback, great offers/ bonuses and payout has been really quick. Customer service very helpful.

Date of experience: April 16, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Thanks so much Leanne for your fantastic review!

Matt

GB
1 review
0 helpful votes
Follow Lisa N.
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Very good
January 20, 2023

Have been with top cash back for a couple of years now. It is a fantastic way to save money and it's extremely easy to use and the money goes into your bank quickly

Date of experience: January 19, 2023
Matt T. TopCashBack.co.uk Rep
over a year old

Hey Lisa,

It's great to have you aboard for the last couple of years and that you find our site easy to use and quick to reach you :)

Matt

GB
1 review
7 helpful votes
Follow Vicky R.
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Scammers
April 2, 2019

Write your review

This cashback site is a SCAM. I have took a car insurance policy through Compare the Market via this cashback site and offered £30 cashback (offer is still active at the time of writing yhis review) but the cashback never processed and now customercare is saying as per terms and condition cashback is not guaranteed. Is this a joke if its not guaranteed then why start a cashback site and show offers still active. Should have taken through Quidco which is very much better than this scammers and always track cashback immidiatly and pays on time. Only reason I took through this cowboys to save some more quids as through Quidco same policy was £10 expensive but still have haved me £20.

Date of experience: April 2, 2019
TopCashback S. TopCashBack.co.uk Rep
over a year old

Hi Vicky,

I'm sorry that you feel this way about our website but I can assure you that we are not a scam and that we will always doing everything we can to try and recover a cashback amount that hasn't tracked as planned. In this case though, I think your review could relate to our UK website as I can see you have mentioned working in GBP (£).

I hope this helps,
Jack

GB
2 reviews
1 helpful vote
Follow Ryan L.
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Thanks to this site, I've just cashed out my earnings and got some extra (as a voucher), which has enabled me to do a massive school shopping trip for the kids (homeschooling). Very Very pleased.

Date of experience: April 2, 2020
Matt T. TopCashBack.co.uk Rep
over a year old

Thank you so much for your lovely review Ryan! :) We love that we can offer members vouchers so they can get not only free money but also extra free money on top when selecting different payout options.

Best wishes,
Matt

Overview

TopCashBack.co.uk has a rating of 2.2 stars from 170 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TopCashBack.co.uk most frequently mention and support ticket. TopCashBack.co.uk ranks 64th among Cash Back sites.

service
74
value
64
shipping
23
returns
18
quality
41