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I've used TopCashback for years and saves a couple of hundred pounds in doing so. Since the cookies have become harder to track due to law changes I have missed out on cash back. It is understandable and they always used to make sure you could raise a case and they would sort it out for you, it used to take a while but you go it in the end. I don't know if they have lost the good people, the training is bad or they just don't care anymore but the support has gone down hill. I missed out on another deal to get my latest BT Broadband deal through TopCashback and not only did they not honour the agreement they were quite rude about it. It cost me £145 so now I have been singing from the hill tops my story to to all my customers and network to ensure no one else starts a new relationship with TopCashBack. Affiliates are 10 a penny so bad service is just bad business. I'm pleased to say it has already cost TopCashback considerably more then the £145 it cost me, I'm not bitter (ish) but it makes me feel a bit better about the time wasted trying to support a business that has clearly lost interest in what it set out to do. You can also find this review in other forums.
Tip for consumers:
Use another provider.
Products used:
Cashback
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TopCashBack.co.uk - is a SCAM! Promise £30 cashback to 'refer a friend' BUT they never pay out!
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over...
Hey Tom,
Thanks for reaching out and I am really sorry to hear your experience.
I am really concerned to hear about your comments about the service you've received. I've been working here at TopCashback for a number of years myself ( something not many people know is I was actually a member before I was a staff member!). What I can assure you, is our view on providing the very best customer service hasn't changed, if anything we're always striving to be better.
Therefore, I'm really disappointed that the service you have received has found you in a boat of feeling otherwise. I'd really like to speak to you more to find out what's gone on here. I'd really appreciate it if you could reach out to me over at contact@topcashback.co.uk with the subject like FAO Matt - SiteJabber, I want to get to the bottom of what's gone on here, improve and hopefully start to rebuild your confidence in us.
Many thanks,
Matt