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Decided to search for a new Gas and Electricity tariff via TopCashBack, a site I have used many times before.
As usual, I cleared my cookies, browsing history etc. just to make sure.
Whilst in the site, I saw an advert for Vodafone broadband, with a cashback of £80, so I applied, without leaving the site at all.
Long story short, months later, although my visit shows on the TopCashBack site, "supposedly" they weren't the "last click" before purchasing, so Vodafone have refused my claim.
How can they not be the "last click", I never left the site.
Anyway, I called Vodafone, blaming them for not paying out, they told me that they have never had a cash back claim from TopCashBack, or anyone else, for my broadband contract.
Tried getting an answer from customer services at TopCashBack, but they just keep saying Vodafone have rejected the claim as they weren't the last click.
Sorry, something really stinks here... someone isn't telling the truth!
I now have a long term contract that I had no real intention of purchasing, and NO CASHBACK.
TopCashBack... please tell me what I did wrong, as I have genuinely NO IDEA.
Thanks
Tip for consumers:
AVOID TOPCASHBACK
Antony F.'s review of TopCashBack.co.uk earned 2 Very Helpful votes
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TopCashBack.co.uk - is a SCAM! Promise £30 cashback to 'refer a friend' BUT they never pay out!
Two holidays with TUI have followed the exact process, but haven't moved to payable. One is over...
Hi Antony,
I am sorry to hear your cashback was not successful.
The funds that we pass over to you as cashback is commission that retailers offer to sites for referring purchases. It sounds like your purchase despite being made after clicking through us was tagged to another source. That source could be anything like an additional discount - like a discount you get through work. It could also be something like you visited the site before using our site. In cases like that it's not deemed that we should be paid a commission amount for those purchases as the purchase likely would have been made without our involvement.
I do truly understand this is disappointing when it happens and I'd like to help you avoid this happening again. This disappointing experience is not great for you and similarly it's one less purchase we're seen as referring.
The best way to prevent this from happening again is by clearing cookies right before using our site, to bear in mind if you use other discounts etc it likely will mean cashback is declined as well as making sure you avoid from having other tabs open.
While I can't change the decision that has been made for this claim, I really hope that my response here explains the situation and helps you avoid this in the future.
Best wishes,
Matt