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cavin d.

Contributor Level

Total Points
80

1 Review by cavin

  • TopCashBack.co.uk

4/14/23

Been happy over the years with Topcashback.co.uk but not so sure at moment. Had a nonpayment it should have shown up within 48 hours but didn't so I have made a claim and have now been told that i will need to wait until August for it to be sorted. Really I think that someone thinking, if it takes that long to look into that may be the client, will give up and forget about the claim but sadly I won't as its worth nearly £50

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Matt T. – TopCashBack.co.uk Rep

Hey Cavin,

The reason we hold back claims until the stay is to speed up the process for everyone. If we were to submit before the stay the retailer could only do half a job at working out if we're eligible for the cashback and so would have to look at it a second time and so it would hold everything up. It's for this reason we submit a claim after the stay so the retailer can check the purchase itself met the terms and that we were eligible for the money we'd pass over to you as cashback.

I hope this explanation helps to understand why we do it in this way and why we don't submit claims like this until after the stay.

Matt

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