A lot of hassle for very little benefit. Wasted 8 months waiting for £150 cash back and it got declined for no reason by the retailer. Unable to even contact Topcashback as their support ticket form is so specific, you can't just click'other issue' Really angry. Total waste of time
Our support ticket feature does have a 'other' category for you to select.
That said it sounds like a declined claim is needed so we can go to the retailer and ask why they refused to award us the cashback. If you do need help raising that please do reach out.
We really don't want to decline cashback and the only reason we'll do is if we've been told the commission due to us has been refused.
Matt
Laura Has Earned 2 Votes
Laura C.'s review of TopCashBack.co.uk earned 2 Very Helpful votes
Hi Laura,
Our support ticket feature does have a 'other' category for you to select.
That said it sounds like a declined claim is needed so we can go to the retailer and ask why they refused to award us the cashback. If you do need help raising that please do reach out.
We really don't want to decline cashback and the only reason we'll do is if we've been told the commission due to us has been refused.
Matt