I returned two of the same computers at the same exact time. One of them got processed right away, the other one took over two weeks to get my refund back. Dealing with customer service was a complete joke as they just kept saying the same thing even though they knew my item had been delivered to their returns centre. I have ordered a table from the past as well and it came to my house damaged with dents in it... the return process for that took over a month. Be careful with what you order!