Amazon CA

I called Amazon because I got a link in my text message that I needed to update my account information on November 13 2022. So I did click the link that was sent I wrote some of my personal account information but then didn't feel I should fill it out because I felt it was weird I just placed an order on Saturday November 12. So I found it strange that I got this text message telling me to update my account information? So when I called amazon I got transferred to the Canadian office and the woman wasn't being clear after asking her numerous times what she meant about me giving them information but she wasn't clear and I asked her like 3 times about what she meant if it was putting information on the text message I was sent or me clicking on the link. I'm not sure what her problem was when I asked her numerous times to be specific only when I said to her I never sent any text to anyone but I did click the link I said it numerous times and still she wasn't being specific and it's a serious matter as she was telling me it was a fraudulent text. So your not going to communicate what you mean clearly,? So I had to say to her yes I did click the link and did put in some of my information but I couldn't remember if I put in my CVV number or not? But because I'm under police harassment this was in possible. As the police are monitoring my phone there deleting stuff so your telling me there allowing suspicious activity on my phone absolutely not. It's the police and people claiming to be Amazon workers. Your telling me your claiming that the link is fraudulent and your not going to explain yourself properly is more than suspicious.

Thank you Amazon.ca... Thanks to you my kids won't get their Christmas present now. What kind of company takes preorders on something and not be able to fulfill their preorders. I had ordered something for my kids on the 11th (preorder deadline was the 15th) everything was fine, order due to be shipped today (19th), order showing preparing for shipment and shipping method selected was 4-5 business days. With that method my items were due to arrive between the 22nd and the 26th. I wanted to guarantee my shipment before Christmas so I changed the shipping method from 4-5 days to 2-3 days. Suddenly I get an email stating the delivery date will be emailed to me when available. So I called and my wife called as well. The answer we got was that in the 2 minutes the had gone by from the time that I changed the shipping method to the time I got the email and for me to get through and talk to someone that my order was shipped to someone else. That's not right. I preordered with Amazon.ca to guarantee the items and didn't bother with other company that weren't doing preorders. The whole purpose for a preorder is to guarantee the items. So all said and done, now I've got to explain to my kids why only half their gift is here and that the other half will have to wait, all thanks to Amazon.ca. Great great company! What a $#*!ing joke!

I have amazon prime and ordered an item on monday. I was told at the checkout that for prime members the delivery date with free shipping would be Monday, BUT... if I wanted to pay an additional &3.99 it would give me 2-3 day shipping. So, today was the 3rd day, and my package wasn't there. So I checked the tracking number on Canada post. It told me that a shipping label had been registered to the tracking number, but they hadn't received the parcel yet. So I contacted amazon. When I tried to talk to the woman on the phone to explain the problem, she started talking over me, telling me that I had been informed that it wouldn't be arriving until next week when I ordered. I kept trying to explain that when I ordered the site promised me delivery on Wednesday or Thursday if I chose priority shipping. She kept talking over me as I told her this, telling me I was wrong, even when I asked "if it was scheduled to come Monday with my prime free shipping, then why would I pay an extra 4 bucks to get it on Monday?" She didn't have an answer for that and then informed me that she could only give me a refund on a gift card. I tried to tell her that I wanted my money back the way I paid, I didn't want a gift card. She kept talking over me loudly and refusing to listen to anything I said. When I finally asked if I could speak to someone else, because I was tired of her talking over me and being rude, she informed me that I had to have a know the name of who I wanted to speak to. I tried to explain that I don't know the names of the people who work at amazon, and that I would just like to speak to someone else because I felt she was being very rude and I was starting to get frustrated. She then put me on hold.

I sat on hold for an hour before I gave up and just requested another call back on the site. Definitely wouldn't recommend them.

Amazon.ca has some really good customer service, but only when it's the automated kind. The actual people you talk to, have little to no understanding about how to properly conduct themselves during a customer service inquiry. Refusing to observe their policy, correct their own screw ups, an almost outright flippant responses like "NO", to a simple question. My inquiry was simple. It was about an exchange that I was supposed to receive, but was horrendously delayed. Their policy indicates that an exchanged item of this type will be shipped with the same shipping speed the original item was ordered with. In my case it was one-day shipping, but the item itself was being erroneously shipped with "standard shipping" which was going to take around 10-14 days. You see my initial problem? Well guess what, the customer service agent... didn't.

It didn't help that the item in question was out of stock to begin with. I understand that it's close to Christmas time, but it's not like the season sneaks up on you. It happens the same time every year, and reasonable companies actually prepare themselves for it. It's almost like Amazon is driving a car and they are headed towards a tree, but yet they act surprised when they slam into it. All like "where did that tree come from?! It came out of nowhere"... brainless imbeciles... but anyways. Fine, it's out of stock, will they at least adhere to their policy and change the shipping to one-day shipping like their own rules indicate? Nope. They just got flippant with me instead, like how dare I expect them to follow their own damn rules lol! They wouldn't even allow for an upgrade to an extremely similar item they already had in stock, didn't matter if it was a lower price. If it was a higher price I would have paid the difference. A lot of companies I've dealt with do offer upgrades like this, but apparently not Amazon. The supervisor was also useless, just copy and pasted scripted responses without actually dealing with my concern.

So I guess I'll have to suffer due to Amazon's flagrant incompetence. Gonna have to wait the full 3-4 weeks for an exchange when I should have been waiting only 1 day. Unbelievably trash customer service. The Amazon automated customer service, once again, is better than the actual human customer service agents. Let that sink in. Remember the days when you wanted to speak to a human? Not with Amazon, never with Amazon.

So I bought diaper (Subscribe) and I have a Student Prime membership so I thought I would have access to the 20% off (Unfortunately you don't, I learned that after). My Student prime membership that was going to expire in APRIL 2019 was canceled and changed for a Prime membership (90,83$ charged on my credit card). I contacted the customer service to tell them that it was a mistake and that I didn't want the Prime membership and just my normal Student prime that I already paid for. They send me an email the next day saying they canceled the 90,83$ but that I need to send proof for the new student prime membership because my 6 months free were expired (I KNOW I PAID FOR 1 YEAR). I contacted them again telling them that I already paid for the student prime membership for a year (Until April 2019). The guy told me it was going to be fixed and that I was going to have my Student Prime membership. The next day I see 44,84$ has been charged (A full year of Student prime membership). I called them and tell them that I don't have to be charged cause I already paid until April 2018. The guy understands, tells me he's gonna refund me the prime membership and now I see he refunded 24,66$. It means he refunded for 7 months. He charged me for 17 months so technically it would work but he canceled my student prime subscription, so now I'm here with 65,02$ paid for 17 months (5 months used) but without a prime subscription. Now I'm still waiting for a manager to contact me and fix a simple request that got all messed up.

P. s: I have proof that I paid in April for a full year.

Update:
He refunded 24,66$ on the wrong credit card.

I bought a Samsung S7 Egde on Amazon, after 2 months it has stopped working. I contacted Amazon, on May 16 2017, as instructed by them, I returned the item for repair to their warehouse.
Here is the delivery status of the return provided by Canadapost"
"Tracking Number: **************
Return Policy ID: PR*******

Shipment Status: Item Delivered on May 19,2017
"
The delay I was provided for the repair was minimum 4 weeks but no more than 6 weeks. I've started to call Amazon since July first for update, I get the same automated answer from their helpdesk "We have sent an email to our A to Z guarantee team, they will get back to you within 24 hours for refund".
The message from they A-Z guarantee team is invarably the same:

"Hello,

I'm sorry to hear there was a problem with order #**************233. Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.

You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.

For more information about our A-to-z Guarantee, please go to our Help pages:

http://www.amazon.com/help/a-to-z-guarantee

We hope to see you again soon.

Best regards,
Akram
Amazon.com"

Don't be fooled, Akram at the bottom of the signature is not a human, this is an automated message.

I spoke earlier today with a lady named "Mary D", she refused to give me her employee ID for proper identification, refused to escalate to someone above her who could finaly handle this case. The only option she offered was for me to wait for another automated message from their A-to-z Guarantee.

What a disgrace!

PROTECT YOUR ACCOUNTS! Do what ever you can to protect your Amazon Account because if you get hacked, Amazon could care less! Here is my experience:
-Account hacked
-$2000 gaming card purchased
-person who hacked my account forgot to change the shipping address before the item was shipped
-I received said item and this is when I learned my account was hacked (they changed my account password at the same time)
-I informed Amazon Customer Service
-They froze my account until an Account Specialist could look into the fraud
-Account Specialist can only receive info from Customer Service not the customer directly and only communicate with you via email
-I was informed that the charge to my account would stand and to take up the fraud with my Credit Card company
-Account unlocked
-I informed my Credit Card Company who were very sympathetic and helpful, they wiped the charge off of my card
-I RETURNED the fraudulently bought video card
-Amazon reimbursed me the shipping costs (Small point in their favour for this)
-2 MONTHS go by and then suddenly my account is locked again
-amazon.ca Account Specialists send an email stating it is locked because my credit card company will not pay them for the fraudulent purchase BUT THEY HAVE THE PRODUCT RETURNED TO THEM!
-3 emails have been sent by me to clarify that they are not out any money
-amazon.ca Account Specialists haven't bothered responding
-Contacted Customer Service to cancel my account (I have a Prime Account) and to ask for a refund for the month I have had the account locked
-Informed that they can't do that and he matter needs to be referred to an Account Specialist
COME ON AMAZON.CA - GET YOUR HEADS OUT OF YOUR ASSES - ME AND MY CREDIT CARD COMPANY OWE YOU NOTHING - have your Account Specialists accessible by phone and stop screwing your customers
-Informed that they can't cancel the account

I brought different brand of Vitamin C serum, every time when I tried to put products review, it flash out "You have submitted the maximum number of reviews this week for non-Amazon Verified Purchases, but you can continue to submit reviews for Amazon Verified Purchases. You can submit reviews for non-Amazon Verified Purchases again next week, starting Sunday at 12:00am (GMT). For more details, visit our Customer Reviews Guidelines and About Amazon Verified Purchase Reviews." Why would people submit reviews for non-Amazon Purchases? It is not the first time, I brought another brand is the same thing, I let it go at first, no big deal, not to write product review. Now I brought the same brand again the second time, the same thing flash out and not allow me to write product review. I called Amazon.ca and they said they will get back to me, they never did, I called them again, asked for the manager to escalate the concern, then Amazon.com sent me an email saying that I am not allow to write review because I brought less than $50 during the pass six month, I called and blast them, I asked them WHY DID AMAZON.COM EVEN ANSWER ME, I AM TALKING TO AMAZON.CA, AND I BOUGHT OF COURSE MUCH MORE THAN $50, AND TOLD THEM TO HAVE THE PROPER DEPARTMENT OF AMAZON.CA TO ANSWER ME. Then I got an email saying that they remove my comments because certain person in my same household bought the product, said they do not allow bias comment and they remove both of our comments. I wrote them back and said this is the second time I bought the Vitamin C and I still not allow to write product review, I told them they are bias themselves, they favor some particular Vitamin C Serum seller, and not allow people to write products review on other vitamin C, serum. They also still did not answer my question ' WHAT DO THEY MEAN BY " YOU HAVE SUBMIT THE MAXIMUM NON-VERIFIED AMAZON REVIEW FOR THE WEEK, WHEN I NEVER WROTE ANY PRODUCT REVIEW IF I DID NOT PURCHASE ANYTHING. Theirs customer service is terrible, not knowing what they are doing, refuse to give you a proper answer for the question and just tried to shove you off!

I have been an Amazon customer for at least 13 years now. In fact I've been a prime member since they started offering it to students for free at the very beginning. This used to be the ultimate online shopping experience. Serious, real customer reviews, guaranteed delivery dates, good customer service, and accountability when they mess up. These days? The site is jam packed with thousands of fake reviews for generic Chinese products, and their Prime Two day and One day shipping methods offered are wishful thinking, as, while they usually follow through, they have plenty of loopholes to not deliver on time without any accountability - It's now happened to me more than a few times. Getting past their bot-wall to reach a real customer service agent is a hurdle. Once you get ahold of a human, it boils down to one of two answers: 1) Sorry, something happened, and we'll get your item to you as soon as possible! But no idea when soon really is - Or 2) Well, sorry, we can't really fulfil this delivery so we'll just go ahead and cancel the order. Sure you get your money back, but the time waiting for stuff you probably needed, and could have bought faster somewhere else is not coming back. Considering by the point I have reached out they are already at least more than 4 days late on their original estimate, and that the shipping time on the "tracking" keeps shifting, they have long known they won't be fulfilling the order anywhere near on time - I get it, stuff happens, but instead of giving you a real explanation and a new honest delivery timeframe, they just let it hang until the customer is pissed enough to ask what's happening, and worse yet, they have the gall to continue promoting as "one-day shipping" an item they are fully aware they cannot realistically deliver in less than a week. Put simply, today, the only things separating Amazon from Ali Express are the prices (Ali is way cheaper), the prime membership (Which Ali doesn't do) and the geographical advantage of Amazon (the only point in it's favor at this point. Otherwise? The merchandise they sell is like 70% the same, it's pricier in Amazon and the reviews are equally fake. Amazon has seriously gone to the crapper. BTW, their streaming service offers 0 added value, as their shows are garbage - I spend 0 time on there. I wish they'd stop spending their budget on trying to be Netflix's underachieving cousin and instead spent those resourses bringing their core service back to the high standards of old. I'll happily keep paying prime for the same amount with no streaming at the same amount if they just fix their damned online shopping experience... you know, the actual raison d'être of the company.

Horrible customer service...actually hung up on me without helping me solve my issue...unbelievable

Bad service
Not recommended to anyone
Do not shop with Amazon

I will never use Amazon again
And will discourage everyone

amazon.ca (Order: 701-608****-148****) i got a lazer it work ok first and when i use on a still beam it fall down when they say it is shock proffe try for ever to get replace and impossible the stupid costumer service keep telling me they will help me and it all way the same it window return is over i toll them all the time that and they say no worry i will fix it i am sick this is the last message i get from Elikliv Direct Store i never been able to find somebody to fix a simple circular saw imagine a lazer they are crasy and a again COVID 19 HAVE A VERY LARGE BACK! (Order: 701-608****-148****) (AAPlease kindly understand that we would like to repair it for you, but owing to the COVID-19, caused Cross-border express delivery is now difficult. We advise that you can take it to your local repair store to repair it, and we would like to pay for the repair fees. But we need the invoice. Have a nice day! Yours, Lena Customer service team) (Order: 701-608****-148****) User's recommendation: Asking seller for document and proff of warrenty rule etc/

J'ai commandé de la nourriture pour chat sénior au poulet et j'ai recu de la nourriture poisson adulte. Sur l'emballage Hills Sciences Diet, il y avait un autocollant avec code barre mentionnant poisson adulte et par dessus, un 2 ième autocollant recouvrant partiellement l'autocollant d'origine, qui mentionnait Sénior poulet. Donc le contenu était poisson adulte. Le 2 ième étiquette était erronné. Impossible de retourner et Amazon.ca n'a pas accepté mon commentaire sur leur site. Je ne sais pas si je ne peut pas retorner car c'est de la nourriture pour chat ou si c'est p. C. q. J'ai fait livré directement au bureau de poste (flexilivraison au canada) pour aller le chercer en personne sans risque de me faire voler mon achat devant ma porte