I periodically check the reviews about Shoespie and i find it rather suspicious that all those "positive" reviews outnumber the negative reviews. Clearly there is truth to all the horrible experiences, then there are the opinions from the positive experiences that explain the excellent quality!?!? As well as the broken English.
It's impossible for a company to receive ONLY 5-4.4 star ratings OR 1 star ratings, and nothing else? I know from personal experience that the negative reviews are definitely true.
So somebody isn't telling the truth! And it isn't the 1 star reviews that are not being honest!
Geez I sure wish I could've experienced the same outstanding customer service and high quality shoes that all the 5 star reviews (didn't) received...
Shoespie produces and sells poor quality items. They respond immediately to negative reviews with an automated reply expressing concern and a sense of urgency to resolve any problems. Shoespie DO NOT abide by their return/exchange policy or their "free shipping" offers. I purchased 4 pairs of shoes on their website and I was not satisfied with 1 of the 4. The material was not as described, the fit was too big and looked ridiculous and the heels was noticeably bent. I initially only anticipated an exchange for something else. (confident the process would be carried out without hesitation considering I just purchased 4 pairs shoes!)
After contacting them to politely explain my concerns and request details for returning the unwanted item. I was then informed by their customer service team member, "their patience, labor, cost and time it took to make the CUSTOM MADE shoes they will be difficult to resell" and suggested I keep the shoes and attempt to re-sell them myself or they were willing to refund me 15-20% of the sale price, but I was required to pay for the return shipping costs to send the shoes back. For the record:
1. I never ordered "custom made" shoes
2. The shoes are displayed on their website as
"one of the sexy and best selling shoes in our site." (And yes that is the English grammar they use).
Doesn't that contradict their prediction that they will be unable to resell the shoes? OF COURSE THEY WONT RESELL, THEY'RE DEFECTIVE!) But expect me to resell their pair of unwearable shoes!?!?
They repeatedly negotiated with me and requested pictures "proving the problem"with the item(s), and deny any acknowledgment for their faulty product.
The pictures of all the products displayed throughout their website are not actually their products. They replicate these pictures and describe the the items as authentic and the materials for example as "leather" and/or "suede", but they are actually imitation materials, by law, that is considered false advertising in Canada as well as in China.
In PayPal's customer protection policy, "any item custom made is not eligible for protection".
My recommendation to anyone still willing to purchase from Shoespie, 1. MAKE ALL PURCHASES THROUGH PAYPAL, that way you are protected so if there is a problem with your purchase, you will be reimbursed under such circumstances.
2. READ PAYPALS PURCHASE PROTECTION POLICY BEFORE MAKING ANY PURCHASE. Shoespie knows this policy very well and will use the correct wording in emails to try and protect themselves from any discrepancy, in hopes that unaware customers have no knowledge of the fine print.
Any negative reviews that are written on the website are never posted publicly. I wrote three positive reviews on all my shoes, which I was able to view immediately following the posts; and the one negative review is nowhere to be seen. But instead of that post being visible for all to see, Shoespie responded with their automated message concerned and asking me to contact them to fix the problem.
And on sitejabber they recommended i remove this negative review in order to proceed with any refund. Basically threatening with, NO negative review removed? NO (fake)refund.
A word to SHOESPIE.com; until a full refund is issued, after which I will be more than willing to remove this negative review. Until an agreement is reached, this will remain posted as a warning to unaware shoes-shopper victims.
PayPal took over and investigated the discrepancy, without any questions, I was eventually refunded the amount back from the one pair of shoes!
I check the tracking periodically from when I sent the shoes back, and the shoes made it back to China, but remains at the postal facility. (three months later)
*I had no intention of removing this negative review/experience after successfully settling the dispute through PayPal.