Patrice N.

I bought a Samsung S7 Egde on Amazon, after 2 months it has stopped working. I contacted Amazon, on May 16 2017, as instructed by them, I returned the item for repair to their warehouse.
Here is the delivery status of the return provided by Canadapost"
"Tracking Number: **************
Return Policy ID: PR*******

Shipment Status: Item Delivered on May 19,2017
"
The delay I was provided for the repair was minimum 4 weeks but no more than 6 weeks. I've started to call Amazon since July first for update, I get the same automated answer from their helpdesk "We have sent an email to our A to Z guarantee team, they will get back to you within 24 hours for refund".
The message from they A-Z guarantee team is invarably the same:

"Hello,

I'm sorry to hear there was a problem with order #**************233. Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.

You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.

For more information about our A-to-z Guarantee, please go to our Help pages:

http://www.amazon.com/help/a-to-z-guarantee

We hope to see you again soon.

Best regards,
Akram
Amazon.com"

Don't be fooled, Akram at the bottom of the signature is not a human, this is an automated message.

I spoke earlier today with a lady named "Mary D", she refused to give me her employee ID for proper identification, refused to escalate to someone above her who could finaly handle this case. The only option she offered was for me to wait for another automated message from their A-to-z Guarantee.

What a disgrace!