Amazon CA

At 615 pm a young driver was speeding in my townhouse complex and almost hit some kids! Amazon should be jailed for allowing this behavior.

Most items are shipped within few days - I haven't been disappointed with anything and will continue to shop weekly.

I have been shopping on Amazon.ca for a few years now. I have had a few items arrive well past the arrival date, or not arrive at all, but as that is a shipping problem (Canada Post), and not an Amazon problem, I won't give them bad reviews for that. There are definitely items that are ridiculously overpriced, but there are items all over the place that are ridiculously overpriced and it's really up to the consumer to be price aware, so I won't give them bad reviews for that either. Their customer service is why I only give them 4 stars. They have always helped me 100% with my issues, although sometimes it's been quite the journey getting there (hence 4 stars instead of 5). I have only had one person not seem to understand my question at all, and after trying to reword it approximately 8 times, I gave up, Xed the window away, brought up the window again (with a different customer rep), asked my question again, and immediately got the answer. I have always been refunded my money for products that didn't arrive and always faster than I expect, which I think is AWESOME of Amazon because it's not even their fault but Canada Post's crappy service. One time, an item quit working 2 weeks after I got it so they immediately sent me another. As it was a filter for my aquarium I told them my fish would likely be dead by the time the replacement arrived, so they priority shipped it (at no expense to me) and it was in my tank 2 days later (they didn't even wait to receive my returned filter). I wanted to change an order once because one of the items was holding it up, and even though it wasn't standard procedure, we figured out how I could do that, and my new order was in the mail the next day. I find their customer service people are always willing and eager to help, even if they don't help at all, lol. They're never rude or ignorant, and that, to me, is definitely worth something! :D

Its incredible how incompetent or maybe its how powerless the customer service representatives are. These are clearly people who hate there jobs and couldn't care less about the organisation. They have no support from management to deal with customers and would rather ignore fixing something than escalating an issue. I ordered a mattress that ships compressed in a box, well Amazon missed the guaranteed delivery date provided when the order was placed. Because they missed it I wont be able to open the mattress up within the recommended timeline from the manufacture. Remember this is because Amazon missed the guaranteed delivery date. They would rather have me ship it back than to compensate me for the inconvenience that I will have to open the mattress now and transport it later to the trailer already out of the box, which will be very inconvenient but not impossible. So now the mattress will be shipped back and it will be way beyond the date where the manufacture says the mattress needs to come out of the box. So will they destroy the mattress which according to the manufacturer is what should happen or will they ship it to some poor shopper out there who thinks they'll be getting a new mattress... what do you think? I asked the customer service representative on the phone and he said I'm not sure, which means it could be shipped to someone else. They never even asked me how much of a discount would it take for me to just keep it as is... All I can say is good luck Amazon, you might think you're to big to fail... that's what Nortel used to say. Keep doing what you're doing and one day you'll get some competition and it will be to late... the damage will have been done. Customer service is something you improve on not when you're in trouble but when things are going great.

I was expecting an item to be delivered under 2 day delivery shipping. First I get a notice telling me that my item has shipped & it will be delivered on Sunday Nov 1st (guaranteed 2 day delivery as per Amazon). On Nov 1st, I check the tracker & it doesn't say out for delivery! So I call Amazon & they tell me they have a 2 day grace period & they have until 8pm on Nov 3rd to deliver my parcel! WHAT HAPPENED TO THE 2 DAY DELIVERY GUARANTEE?
I TOLD THEM I WANT MY ORDER FOR FREE & THEY TELL ME THAT I CAN GET A $5.00 CREDIT! WHAT A JOKE THAT IS! SO THEN I HEAR FROM AMAZON THAT THEY ARE SORRY MY ORDER DIDN'T ARRIVE ON TIME & IF I DON'T GET IT BY 8PM ON NOV 3RD, I CAN CALL THEM ON NOV 4TH TO REQUEST A FULL REFUND! SO THEIR 2 DAY DELIVERY GUARANTEE IS BOGUS. I LIVE IN CITY OF TORONTO & THEY CAN'T GET A SIMPLE ORDER TO ME IN 2 DAYS? ITS NOT ROCKET SCIENCE AMAZON! I AM ON A 30 DAY TRIAL FOR AMAZON PRIME & I CERTAINLY WILL NOT BECOME A PAYING PRIME MEMBER IF THEY PROVIDE SUCH UNRELIABLE SERVICE & WANT $7.99 A MONTH PLUS HST FOR SUCH CRAPPY SERVICE!

Pre-order price for "Creed III" on 4K Blu-ray increased from $32.99 to $39.99 before I could pre order it! This is unacceptable!

Perfect size for my DJI Mavic air 2. Recommended seller. Registration number on your drone is mandatory by law in Canada.

ONE AFTER ANOTHER LIARS, SPECIALLY IF YOU DIDN'T RECEIVE AN ITEM, TO REFUND YOUR OWN MONEY TAKES FOR EVER, IF LUCKY

This month I received an email towards this year's annual billing. Amazon in Jan/2021 and Jan/2022 charged me $89.27 each year for my amazon Prime Member Charge. This year Jan/2023 Amazon is now charging a whopping 25% increase = $111.87. Wait one minute here. Why are I and the rest of your customer base which is tremendously large, paying out this outrageous increase in the first place? We your customer base really don't give a damn about your reasons of free delivery to prime members nor any other reason you might try to sway us with as that is the price YOU/AMAZON should be paying out as the cost to have a business and to deliver the products ordered by your customer base. Yet you title it, "FREE DELIVERY"?! NOT! Then there is the fact that Amazon draws profit from the thousands of merchants that sell their products through your site and pay you in order to do so. In other words Amazon is 'DOUBLE-DIPPING' for profiting at both ends. Why should I or any customer pay Amazon just to shop and buy product? I don't have to pay any others like Walmart, Zellers, Tiger or any other store for that matter just to shop for their products. I might as well save the $111.87 and the outrageous increases to come and stop shopping Amazon.ca. As far as Prime Video goes for viewing a movie there is plenty of choices these days with plenty of great content that can match Amazon's Prime Video. You... Amazon... is NOT the only game in town. Amazon's DOUBLE-DIPPING is reason enough to reconsider as a viable source to shop as the DOUBLE-DIPPING is unreasonable, disrespectful, deceitful, rude and unethical if not possibly criminal. I plan to post this article in as many social media sites as possible. Who knows perhaps I can get it posted on City News sites even. How well does Amazon expect people to receive this info? How long, with all the competitive outlets out there do you think people will continue to continue using Amazon when they, your customer base, are being unjustly used in your DOUBLE-DIPPING game for profit?

Amazon frustration and disappointment with terrible, customer service.
This week I made my first order from Amazon, It was a camera and accessories for a birthday gift. In trying to track the order mid-week, I couldn't log in. I followed the instructions to change my password but still couldn't log in. After a few attempts,and emailing Amazon, with the problem, I decided to phone (how old school of me). I went to the Help tab for the contact number, but it turns out to get the phone number you need to log in. It was like a trick. Eventually I set up another account with a different email to get the customer service phone number.
I phoned and talked with "April" who told me my account was put on hold but knew no other infor and will have an account specialist call in the next 24-48 hours. She asked if got an email, to which I said no, otherwise I wouldn't be calling. I asked to speak to a supervisor who would have more infor. I spoke with "Diane" who had the same powers as April. Diane did tell me that a Manager or Account Specialist would call me in 2 hours. I was skeptical as I had no reason to believe this based on the experience so far.
My thoughts were correct and no one phoned. I called and spoke with "Josh" who knew nothing further and gave me another supervisor. This supervisor gave me the same story that an account specialist will call this morning. I said I don't have any reason to believe this will happen and to cancel my order. She said it can't be cancelled because the account is on hold and only and account specialist can do this.
I have no idea how this will turn out but have never experienced customer service where there is no communication with the customer, lies are told to appease the customer with no follow through, and I can't cancel the order.

I tried to see register a book that I wanted to sell. I am a writer. So simply need to fill in the info. Pretty straightforward.
Page 1: id info;
Page 2: payment method: Visa 29.95 USD per month
page 3: List your product.
Here on page 3, there was a problem. I was unable to maneuver this page and list my product. So, I called them up. I spoke to one and then another an was transferred and transferred until the line went dead. I called the next day. Everyone was sooo nice. I was assured that the problem would be taken care of. But I was transferred again. I called a few weeks later and tried again. Now the responders were saying that they didn't understand what I wanted. I said that I want someone to work me thru this page so I can list my product. One person after another. One lady told me to take a photo of the page in question and send it to Amazon and they would be able to help me then... maybe. Meanwhile 6 months go by drawing $30 a month out of my VISA card. I tried again to rectify the problem, got my hopes up once but no. I was afraid to put a stop on my VISA fearing that Amazon might Blacklist me. 2 years go by, try again. No. Then I put a stop on my VISA. A year goes by. Then I notice that Amazon has starting drawing $30 out of my account. I put a stop again. Amazon begins sending me notices of overdue payments. So, for a decade from 2010 - 2019 I endured this. Off and on the money came out, depending how vigilan I was. I would then call the bank. The bank would then put a stop on it. One RBC lady even called Amazon to ask how this could happen. I have probably paid out thousands of dollars. I haven't received a notice of payment due lately from Amazon. I am just waiting. It will start all over again soon. It is a nightmare. My name is Paul Bryan.

3rd time they went outside their 'guaranteed delivery date.' I was very patient before, this time I absolutely needed the items for a scheduled event the next morning. They don't have the courtesy to contact me about my package being delayed by possibly a week: I have to followup with them. By the time I do the courier is closed so they apparently can't do anything until morning. So I suggest fine call the courier in the morning and get this order cancelled because I don't want to see it at my door: I am told by supervisor she is coming in at 3pm and can call them then. But they may deliver package earlier in the day. I emphasis that is a waste for me as I will not be able to use it anymore and I don't want the hassle of printing out return labels and taking to courier office for mailing out: I am told to just refuse the package at door. THEY JUST LEAVE IT AT THE DOOR WITHOUT RINGING DOORBELL. What, am I suppose to stay sitting on the porch all morning to make sure I can refuse the carrier? I tell phone agent this and suggest she pass on info to a colleague or another supervisor with morning shift so they can do this cancellation with courier. I am told something so stupid that I am still reeling from it: 'you will have to callback tomorrow morning if u want this to happen. We are not allowed to share your data with apparently even our colleagues in the same company with same level of security clearance as us. So you need to call yourself in the morning and do all this followup yourself. Again. From scratch." Nothing said or done that can possibly assist me. Moreover, just seems will be more headache for me to go return useless product that I don't need anymore, and the running around involved early morning to find suitable replacement items for my event. I have swore and gotten angry maybe 3 times in past 30 years, this situation tops them all. No regard for cx pain, no feasible action plan to help them, keep repeating the same bad service and set untruthful delivery standards without remorse. I doubt it will happen but I hope they go out of business

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http://www.amazon.ca/review-guidelines from Amazon Customer on March 1,2016... THE COMPANY THE STEALING MONEY THE ITEMS THE NOT GOOD STEALING. STEALING

DON'T BYING FROM THE COMPANY THE STEALING MONEY THE ITEMS THE NOT GOOD
STEALING. STEALING. STEALING. STEALING. STEALING
BAD. BAD. BAD. BAD. BAD. BAD. BAD. BAD. BAD. BAD. COMPANY
AMAZON.CA THE STEALING TO NO BYING ANYTHING FOR THEN

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Delivery of 1 coffee table is 1 month. 15 days after placing the order it was not yet shipped. I called to cancel and they refused. They cancelled 1 order without telling me. Order JV Home Pipra Collection 43 Inch Grand Coffee Table with Tray Stylish | Modern Rectangle Coffee Table for Living Room (White). Disgusted with amazon. They are losing their reputation.
Your Amazon.ca order #**************008 of 1 item has been shipped
Amazon

Amazon.ca <*******@amazon.ca>
Jun 22,2022, 3:03 PM (3 days ago)
To me

Amazon
Your Orders | Your Account | Amazon.ca
Shipping Confirmation
Order #**************008
Hello Miriam,

Thank you for shopping with us. We thought you'd like to know that your item has shipped, and that this completes your order. Your order is on its way, and can no longer be changed. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.ca.

Your estimated delivery date is:
Monday, June 27

Track your package Your order was sent to:
Miriam
Surrey, British Columbia

Order total: CDN$ 152.15
Paid by Visa: CDN$ 152.15
Your package is being shipped by INTELCOM and the tracking number is INTLCMC*******.

Order summary

You have only been charged for the items sent in this shipment. Per our policy, you only pay for items when we ship them to you.

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