CDJapan

I placed an order on May 17th for a CD/DVD combo that I've had a hard time finding anywhere since it came out in 2012. I was very happy to see CDJapan had it listed. Today on the 21st, I got an email saying my order has been cancelled because they have nothing to ship and cannot find it elsewhere. I wish they would have kept on top of the listing and reported the item as unavailable. I wonder if this is how they usually operate -- keep items listed, but don't report them as out of stock until the warehouse can't find anything and an order must be cancelled? I won't be returning to find out. Luckily they did not charge me, but I'm going to watch my bank statements just to be sure, since other reviewers claim they take money at random.

Normally CD Japan is great, I placed an order for over $100 in September 26th, on October 11th, 12 Business days later,

I receive an email saying one of the discs will take 3/4 more weeks to fulfill the order,

I sent an email to ask to switch the item, or cancel it.

Instead, CD Japan, said no. Marked the order as in shipping progress. So i can no longer edit it.

Brutal mechanical business -

Once this order is processed -Will Submit a complaint, to Paypal.

Shopping experience has been a pleasure with CDJapan. Spot on shipping and always communicate if there is any changes or delay. Reasonable pre order prices and not to mention the best of all they reward customer with additional bonus points based on their items shipped throughout the year. Their sales and bonus coupons is also a welcome addition. Customer service is also prompt and efficient based on my experience.

Once you inform the credit card details, they will amend the shipping fee and deduct from your credit card without your consent. This company is online fraud. Do not order.

I ordered a BD from them last December and I just recently noticed this April 1 that they banned Philippines for shipment. I contacted DHL Japan and PH and they confirmed no news about banning my country for shipment. They won't listen and keep pushing that my country is banned, now I am just requesting them to ship my order to a Japanese address but no responses were received. Bad customer service. I suggest amazon more.

CDJapan is a great place to buy vinyl. There were occasion where I couldn't get what I wanted but it was because I was too late to make up my mind if I want to get a particular title.
I would like to encourage the team for making every effort to secure a pre-order and delivering the final product.
To be honest, the experience is actually better than some big names out there.

Keep up the good work team!
Cheers!

I have used CDJapan for a few years now to pre-order goods for the Japanese music projects I love. Using the site is really intuitive in my opinion. Customer service is always very kind and eager to help. When I pre-order items they always arrive on the day of the Japanese release or a day after, which is amazing to me. Everything is always packaged for safety and I have never received a damaged product. I absolutely cannot recommend CDJapan enough. I love their service!

NO PROBLEM WHEN I PURCHASE ON 1ST TIME
BUT THE 2ND TIME, SELLER DIDN'T HOLD MY PAYMENT AND SHIP OUT MY ORDER.

THEY REQUEST CHARGE BACK AFTER THAT THAT'S NO PROBLEM
BUT!
I ALREADY MADE A PAYMENT FOR CHARGEBACK AND DELETE MY CARD DETAILS.
SELLER KEEP REQUEST MY BANK DETAILS AND TRY TO DUPLICATE DETUCT MY MONEY.(THEY KEEP REQUEST TOO EVEN I DO REPORT ON MY BANK)
AND THEY KEEP RUDE TELL ME REPORT THEIR SHOP -,-
I ALMOST DO A POLICE REPORT AS SCAMMER CASE THAT TIME!
I SOLVE THIS PROBLEM AFTER DO THE BANK REPORT AND KEEP IGNORE EMAIL FROM SELLER.

CDJapan uses outside sellers who are not to be trusted. I live in Indiana and had eight CDs not sent.

My go-to source for japanese albums released by Korean artists.
The orders are packaged okay (not as much bubble wrap compared to some sites), the site is easy to navigate, there are a lot of shipping options and a rewards point system (which gives you free 300 points = 300 yen on your birthday).

I wish I could buy the things that I want, but the stupid system won't let me pay!

So far my experience making purchases at CD Japan has been a great experience, they offer some of the best prices out there and their customer support is top notch. I look forward to keep being a happy client in the future, don't hesitate making business with them!

Recently used this website to buy some Japanese special editions of CD's with bonus tracks. Often I buy them off ebay at a significant markup. I was apprehensive as some reviews were low but I have been really happy with my result after my package arrived. The cds are perfect and the shipping was quick even though they expected delays due to covid. Very happy with them and will be using the site again in the future.

CDJapan has a huge number of items that you can't get easily in the United States, and they still manage to have solid prices and consistently deliver sooner than I expect. It's my go to site for all things importing. If you are looking for a soundtrack CD or other piece of JP media that isn't frequently shipped to the US, there is a very good chance they will have what you need. My most recent order was a pair of Xenoblade Soundtracks, which were delivered a day before the release date and just two days after shipment with great packaging. I really can't recommend these guys enough!

I can't say enough great things about CD Japan. I have been a loyal customer for several years, and I have never had a bad experience. I trust them 100% every time I place an order. My CDs and DVDs arrive in perfect condition, I have never had to return an item. They are very generous with coupons and rewards points that allow me to save money on the music I love!

It has always been both painless and a pleasure to deal with CD Japan. If I ever have the privilege of travel to Japan, I will be getting my travel WiFi through CD Japan too.
CD Japan is nothing short of *fantastic*.
Ordering is easy.
Information is useful.
Customer service is second to none.
Packaging and delivery options are second to none.

I have been a CDJapan customer for 10 years, since 2012. They are my go-to store for J-Pop/Idol goods (CD's/DVD's/Blu-ray's/Books) and I've always had excellent service from them.

Items always arrive in good time (I normally select a delivery option that lets me track the order) and well packaged so I've never had any issues with any of my orders.

Shipping prices have increased recently due to Covid, and now the crisis in Ukraine, but still seem reasonable to me.

I've also used their proxy service which I've found extremely useful if I'm trying to source a rare item.

I'm looking forward to another 10+ years with them!

CD japan is the best site that i know for cds, dvds and goodies exclu japan.
Everything is perfect whether it is the Price, the delivery methods, the availability of the products etc...

Their customer service is the best!

The best asset of the site is their proxy service which allows you to order goodies (cds etc...) Available on other japanese website.

I am a big fan and supporter of this company. They consistently offer great customer service, nice sales and deals and a wide selection of products for reasonable prices. If you are a fan of things like anime, Japanese music, video games, manga and other pop culture related merchandise, you can go wrong with them. I have been a customer with them for around 10 years or so. Nothing but great experiences with them during that time. They constantly email you news and updates on products they sell and carry and provide you with coupons and other promotional bonuses throughout the year. You also get nice perks like bonus points on your birthday, during special campaigns and so forth. Signing up for their membership program is not only simple, but it gives you nice perks, like bonus points throughout the year. Cost of shipping and shipping times are generally very good. I usually get my products in around 3-5 days after being shipped out. Their service is an easy and painless way to get a fill on all of your Japanese pop culture needs. Highly recommended!

The company has always had poor customer service, but it has finally gotten bad enough for me to write this review. I ordered over $1000 worth of items around 3 years ago and never got any of the items because of "COVID". I finally got a shipping notification yesterday, but since I moved I needed to change my address. They refused to change the address since I had changed countries. Further, they refused to refund me anything but store credit. The customer service agents were very rude about it and actually originally told me they wouldn't even cancel the order (after saying I wanted to cancel the order they replied "Hello, We leave the order as it is." After getting them to finally cancel the orders, they said they would only give me store credit. I asked very politely if they would be decent enough to refund my bank account and they flat out ignored my request. Thus, I will be forced to use the credit in my account and then never buy from this garbage business again.

Avoid this business because if there are issues, customer service will go out of its way to be as unhelpful as possible. There are other places to buy Japanese items like Playasia and YesAsia, where you will get treated better and also have better selection of items.

This is a trustworthy company. Would recommend it. Delivery is efficient and affordable. The product range is superb.

Great seller! Been buying from CD Japan for years, from their online shop and more recently through their proxy service. Always excellent service, items always packed with great care, and their proxy service has been able to buy everything I've asked for. Couldn't be better!

Ever since I returned from my studies in Japan there has been a hole missing in my life. The biggest part of that hole has been the Japanese music. I do not listen to western music and I also do not dabble to much in digital music such as Spotify etc. Call me old fashioned but I'm a CD kind of guy. I like to be able to physically see my collection growing. So for years my music library was pretty much at a halt.

Then I found CD Japan and OH BOY have I never been happier to be able to invest in my love for Music again. CD Japan offers nothing but quality products and service, delivered neatly and efficiently for the price you would pay for it in Japan. They have a vast selection of products and have never let me down with with easy to access information about stock availability, estimated shipping time, album(or apparel size chart info) information and more.

They also have an intuitive point system which awards you points based on amount spent which can be converted into discounts on future purchases. Furthermore they have an over all generous flow of discount coupons for different events (even your birthday :D) .

They have been very helpful with answering questions and helping me with problems in the past regarding shipping issues or availability concerns. They are fast to answer should you have any questions and they do so in a polite manner.

For anyone as interested in the sortiment CD Japan offers as me I would highly recommend their services. You won't find many other sites as reliable with an as broad sortiment of Japanese music (and other) as CD Japan.