I have used CDJapan for a few years now to pre-order goods for the Japanese music projects I love. Using the site is really intuitive in my opinion. Customer service is always very kind and eager to help. When I pre-order items they always arrive on the day of the Japanese release or a day after, which is amazing to me. Everything is always packaged for safety and I have never received a damaged product. I absolutely cannot recommend CDJapan enough. I love their service!