Amazon CA

I was promised an extension by multiple Amazon reps while I waited for a reply from the seller. I wanted to give Amazon and the seller the opportunity to solve the issue. I was promised there were notes in my file. I was promised that the calls were recorded. I also rebooked Intelcom for a return that was not picked up as scheduled by Amazon. I was told they'd come Sat at 10. Now I'm told Intelcom doesn't pick up on Saturdays. I am told that all of the reps put no notes in my file. I was told that it is against policy to listen to the quality assurance recordings. I am now told I missed both deadlines, one for believing 3 different reps that I had an extension and could return a product, one because their pickup service didn't show up. I can no longer be a customer of Amazon due to all of this cheating. Amazon has changed their treatment of customers and I am now forced to return anything I can and end the business.

I used to buy everything from amazon canada. The last few things i buy just seems to be garbage. Im loosing money buying amazon garbage. Think im going to stop buying from amazon and look for a place with better quaility stuff

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BE WARNED - Amazon is soliciting your government issued ID or they will refuse to refund your return. I was informed by my bank DO NOT GIVE THEM YOUR ID. There is currently a class action lawsuit against them because of this. If they refund the same method of payment how exactly is this even needed? They are a retailer! I have filed a complaint with Ontario Consumer Protection. This is how they detour the consumers from returning a poor quality product. They are now holding my refund hostage. It's a scam.

Illegal products sold by amazon, not approved by CSA! How to be allowed? Customers be aware
Why not 00 review, even with the stars they play with, crooks

I was logged into my amazon account and got an ad for 3 months free for Amazon music. I clicked through and signed up and only got 1 month. Bait and switch advertising.

This is a direct copy of the review I gave to amazon that they did not like.
First thing I disliked was the fact the box did not come sealed in a cellophane plastic. Meaning it was opened or some one bought it and returned it. The second dislike is there were large number of open barrel "U" connectors missing. To be exact 100 pcs. The first photo was the box that came with the advertised connectors, the second is a photo of what I got inside the box with the largest "U" connectors missing. I only received 3 sizes of the 4 sizes "U" connectors as advertised. The final photo is the ad that was put on Amazon to entice you to buy product.
I have read from many other people that they have purchased a product only to find out that someone before them bought it and opened it then sent it back to where it's put back on the shelf and the poor customer that orders the same product gets an open package delivered with pieces missing or taken out.

First, *Do not buy anything on Amazon.ca that is sold by a third party seller*.
Amazon will not help you at all, and you'll get ripped off from those third party sellers.
What they call an A -Z guarantee is completely useless!

Customer service hides their phone number, making it difficult to speak to a human. If you do reach a human they won't help you, they just hang up on you!

They hung up on me twice today. Even by a so-called supervisor!
I was told by 3 customer service people that the last person I spoke to gave me the WRONG INFORMATION… and they won't make it right! (In other words, You lose sucker!)

Amazon.ca is expensive and purchases are often shipped from the USA which may cost you duties.

Typical Canada, you won't find any bargains here! It's a world away from Amazon.com.

Amazon's return policy is a joke. When you go to create a return it would display when you will receive your refund BUT if you call them that is not what they tell you. Some of my items were refunded within a day or two, some 7 days and then 30 days. They will always tell you that you will receive your refund after WE RECEIVE your item. That IS NOT what it says when you create the return. Usually it states 7 or 16 days for refund from the time of drop off. BUT their system never updates the drop off! Amazon changes their policy like the wind. I'm going back to Walmart this isn't worth my time.

Manufacturer and Amazon failed me, didn't deliver order after 10 months and cancelled just now! 7 months ago I called to either cancel or get the item as well, and the Amazon rep LIED to me saying they were getting the mufflers back in stock already so I should just wait... nothing. Destroyed my project and now increasing pricing for me as I could have gotten it and other parts in the order elsewhere nearly 11 months earlier! (now it's winter)

Seems Amazon Canada has adopted the corporate culture of the Liberal/NDP and lie and lie and lie. There resolution process is mostly AI and does not cover many issues of their customers. Making the process of buying online frustrating that suggests to avoid the frustration humans should simply support local stores. Trading convenience for frustration is just not worth it.

Charged credit card on Jan 2 for a purchase I did not make - no invoice was issued and when asked to provide proof of delivery and invoice I was told my account had been sanitized so there was no proof.
Yet I have email with a bogus order number - they say does not exist. Each of the 5 times I call they said I would get a refund within 3 to 5 days. As of today Jan 24th I have not received a refund proof of delivery or an invoice for the product.
WORST company ever when they make a mistake - apparently they just erase all proof

I purchased a Hengstenberg's cabbage ( made in Germany) It was the fourth time Amazon sends me a jar that's leaking red cabbage liquid. It was an absolute mess. And it hasn't been an isolated incident.
We love this particular cabbage and it's not always available in stores. Almost each and every time the cabbage jar is soaked in red juices and leaking.
I left them a review complaining that it arrives in terrible condition and they should pay attention to how they package their items. This one arrived in a paper envelope with a bit of bubble wrap around the jar. When I opened the envelope my hands were all red and the jar was completely opened. I have had it with them. It took them a week to respond to me.
Finally I get a response (pictures) and once again they sound completely ridiculous: they're saying they won't allow my review since I base my review on delivery and packaging. As if to say " this is useless information for future buyers" and has nothing to do with the product itself?
Sure, I can't even return it as I have tried to do it myself. Amazon standard of packaging is super low and they wash their hands of any responsibility. It is after all part of your entire
Shopping experience and a dismal one at that.
So, I can't have my money back, I can't return it and I can't post my review.
Who the heck is this sorry looking Amazon business in Canada? The website has become a cheap version of Temu, SHEIN and Wish. Terrible quality with super high prices.
Shame on them!
I will make sure everyone knows about it.

Placed an order on Amazon. Somehow I got signed up for prime free trial. I did not chose this as I was waiting till I wanted to watch something on there service. Contacted customer support they said there is nothing they could do. So I asked them to cancel my order and my account. I was informed the order was cancelled and received an email stating my account would be cancelled. Then the shipped me the order and cancelled my account. Now I can not get help because I do not have an account but I have an order I no longer want. And tried to call for help but because my account is canceled nobody knows what to do.

I was on the phone with Amazon 3 times about a complaint. For one I was told different things each time. Two they dont listen. 3 rude as f*co. 4they tried defrauding me when I had all the documents in front of me. 5 since when is it okay to laugh at someone's complaint and frustration in customer service? Since the new influx of "new canadians", numbers show that service in companys and business has gone down. Numbers dont like and I'm sorry but people bread and born here shouldnt feel like we are being runned out (business, etc). This is my freedom of speech. Why are we being silenced. #Trudeau needs to go. #big trump supporter. One more thing. Why is trump taking care or people from his own country and Trudeau screws people who built this country.

I've purchase hundreds of items from Amazon.ca. Their retailing practice, return policy, etc. is excellent. However, their delivery guys have made so many mistakes since the beginning it's not even funny - parcels were dropped off at the wrong address, called somebody else's telephone number and left the parcel with the wrong person; etc. Yesterday they dropped off my package, while the concierge was unavailable, with a label taped over my name and address. My concierge had to very carefully peeled it off to find out who the recipient was. I know delivery staff don't need high intelligence for their job, but this is definitely not acceptable from a human being.

When shopping on this website you really need to be careful. Vendors on this website will mark up a product readily available elsewhere by 50%-100% more in hopes of making a quick profit on the unsuspecting shopper. Most items come directly from Chinese factories and take months to arrive with incredibly difficult hoops to return the product should it be required to do so. There are things available at competitive prices, but you really must exercise your due diligence and compare prices of the item you're looking for else where. Amazon.ca is not to be trusted.

Delivery by Amazon. Thursday, 15 September - my usual complaint with idiot driver that is too simple minded to close and latch the gate opened by said driver to deliver. Amazon customer service is such a joke - complaint about delivery is not an option but it is the usual complaint... I don't know why Amazon delivery drivers seem to be the only ones that are so ignorant. If they REALLY wanted to help they would make it easier to contact them - instead they hope the circle jerk around will just make you quit and give-up. Every time I weaken and give Amazon another chance I get some good delivery drivers for a couple of orders and then inevitably the morons are back.