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Debbie f.

  • 1 Review
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Experience: Entertainment, Shopping

Member since June 2019

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1 Review by Debbie

3rd time they went outside their 'guaranteed delivery date.' I was very patient before, this time I absolutely needed the items for a scheduled event the next morning. They don't have the courtesy to contact me about my package being delayed by possibly a week: I have to followup with them. By the time I do the courier is closed so they apparently can't do anything until morning. So I suggest fine call the courier in the morning and get this order cancelled because I don't want to see it at my door: I am told by supervisor she is coming in at 3pm and can call them then. But they may deliver package earlier in the day. I emphasis that is a waste for me as I will not be able to use it anymore and I don't want the hassle of printing out return labels and taking to courier office for mailing out: I am told to just refuse the package at door. THEY JUST LEAVE IT AT THE DOOR WITHOUT RINGING DOORBELL. What, am I suppose to stay sitting on the porch all morning to make sure I can refuse the carrier? I tell phone agent this and suggest she pass on info to a colleague or another supervisor with morning shift so they can do this cancellation with courier. I am told something so stupid that I am still reeling from it: 'you will have to callback tomorrow morning if u want this to happen. We are not allowed to share your data with apparently even our colleagues in the same company with same level of security clearance as us. So you need to call yourself in the morning and do all this followup yourself. Again. From scratch." Nothing said or done that can possibly assist me. Moreover, just seems will be more headache for me to go return useless product that I don't need anymore, and the running around involved early morning to find suitable replacement items for my event. I have swore and gotten angry maybe 3 times in past 30 years, this situation tops them all. No regard for cx pain, no feasible action plan to help them, keep repeating the same bad service and set untruthful delivery standards without remorse. I doubt it will happen but I hope they go out of business

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