Merle S.

PROTECT YOUR ACCOUNTS! Do what ever you can to protect your Amazon Account because if you get hacked, Amazon could care less! Here is my experience:
-Account hacked
-$2000 gaming card purchased
-person who hacked my account forgot to change the shipping address before the item was shipped
-I received said item and this is when I learned my account was hacked (they changed my account password at the same time)
-I informed Amazon Customer Service
-They froze my account until an Account Specialist could look into the fraud
-Account Specialist can only receive info from Customer Service not the customer directly and only communicate with you via email
-I was informed that the charge to my account would stand and to take up the fraud with my Credit Card company
-Account unlocked
-I informed my Credit Card Company who were very sympathetic and helpful, they wiped the charge off of my card
-I RETURNED the fraudulently bought video card
-Amazon reimbursed me the shipping costs (Small point in their favour for this)
-2 MONTHS go by and then suddenly my account is locked again
-amazon.ca Account Specialists send an email stating it is locked because my credit card company will not pay them for the fraudulent purchase BUT THEY HAVE THE PRODUCT RETURNED TO THEM!
-3 emails have been sent by me to clarify that they are not out any money
-amazon.ca Account Specialists haven't bothered responding
-Contacted Customer Service to cancel my account (I have a Prime Account) and to ask for a refund for the month I have had the account locked
-Informed that they can't do that and he matter needs to be referred to an Account Specialist
COME ON AMAZON.CA - GET YOUR HEADS OUT OF YOUR ASSES - ME AND MY CREDIT CARD COMPANY OWE YOU NOTHING - have your Account Specialists accessible by phone and stop screwing your customers
-Informed that they can't cancel the account