Samantha D.

So I bought diaper (Subscribe) and I have a Student Prime membership so I thought I would have access to the 20% off (Unfortunately you don't, I learned that after). My Student prime membership that was going to expire in APRIL 2019 was canceled and changed for a Prime membership (90,83$ charged on my credit card). I contacted the customer service to tell them that it was a mistake and that I didn't want the Prime membership and just my normal Student prime that I already paid for. They send me an email the next day saying they canceled the 90,83$ but that I need to send proof for the new student prime membership because my 6 months free were expired (I KNOW I PAID FOR 1 YEAR). I contacted them again telling them that I already paid for the student prime membership for a year (Until April 2019). The guy told me it was going to be fixed and that I was going to have my Student Prime membership. The next day I see 44,84$ has been charged (A full year of Student prime membership). I called them and tell them that I don't have to be charged cause I already paid until April 2018. The guy understands, tells me he's gonna refund me the prime membership and now I see he refunded 24,66$. It means he refunded for 7 months. He charged me for 17 months so technically it would work but he canceled my student prime subscription, so now I'm here with 65,02$ paid for 17 months (5 months used) but without a prime subscription. Now I'm still waiting for a manager to contact me and fix a simple request that got all messed up.

P. s: I have proof that I paid in April for a full year.

Update:
He refunded 24,66$ on the wrong credit card.