A few years ago I ordered yarn and some of it never came. After seeing their ad in Vogue Knitting I thought I would try again. Although their website says they have the yarn in stock I am still sent emails that the yarn is on backorder only to not ever receive it. They are not suppose to charge your CC before shipping...now they are charging me for yarns I never received. They do not put much effort into being an online retailer for out of town customers.