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OpenSky

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New York
1 review
1 helpful vote
Follow Maxx R.
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You can't pay your bill by phone with a debit card or any card. Instead, you must use a bank routing number and account number and it's a royal PIA.
Difficult to pay bill by phone if you use different pay source. The auto so idiot only gives you one chocrIt's impossible to pay them a representative gets on the phone.they wanna charge $10 to make a payment.

On the brighter side, Open Sky is the first credit card I opened while in the process of cleaning up my credit. I started with no good credit / no credit and around 4 derogatory marks with a fico score of 513 and 4 years later, it is now a 780. I now have 3 credit cards, open sky being the oldest with the original deposit of $200 still my credit limit while my capital one started with a $300 limit and increased to an $1800 limit. *** If you do decide to go with open sky, be sure to PAY ON TIME otherwise, you will be hit with a large late fee ($25 or more) regardless of your balance amount.

The one thing I absolutely HATE about this card is the difficulty paying it. 2nd top dislike is the account login process...the password rules make it nearly impossible to remember your login and if you do get that there's a verification to get past as well as a secret question and if you get it wrong you get locked out. I've been on my account online 1 time and couldn't get again even again. Nightmare.

Date of experience: January 25, 2025
Illinois
1 review
0 helpful votes
Follow Craig S.
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Open Sky will happily take your money for a deposit, but they have trouble giving it back. I requested they close my account and refund my $3,000 deposit, they told me it could take up to 3 weeks to get this back to me (Uh why?) tomorrow it will be three weeks so I called just now for an update and "Anthony" tells me "it can take up to 4 to 8 weeks". I asked him why the other person told me three, and he said they may have used a different script. Steer clear of these SCAMMERS!

Date of experience: July 25, 2024
California
1 review
0 helpful votes
Follow Lloyd J.
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OpenSky is horrible
July 11, 2023

So I put a $1000 on a secure OpenSky card. For one it took half a month to come. Second it only allowed me to make 4 deposits a month when it made over $3000 worth of transactions in one month which I paid off each time on time. Then they started taking my money from my bank account and holding and restricting me from have access to my funds until after close to 2 weeks of waiting. If you want to gamble with this horrible low budget company go head but I will not recommend anyone to waste their time dealing with OpenSky. I cancelled my account with them and will wait to get my funds back in the mail. I warn y'all OpenSky is not worth it!

Date of experience: July 11, 2023
OpenSky E. OpenSky Rep
over a year old

Hello Lloyd J.,

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin Mickiewicz

Customer Operations Manage

Missouri
1 review
0 helpful votes
Follow Clarence P.
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Con artist here
July 12, 2023

Was on vacation in Florida and signed up for a deal, so I am an idiot.5 weeks later on the day I got home was charged 90 dollars plus late fee plus penalties. I don't understand. The card not even activated. Buyer beware con artist at opensky.I called and was told we don't need your business and then she said thanks for wasting my time

Date of experience: July 12, 2023
OpenSky E. OpenSky Rep
over a year old

Hello Clarence P,

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin Mickiewicz

Customer Operations Manage

Virginia
1 review
0 helpful votes
Follow Christine G.
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Customer responsibility.
November 5, 2022

I'm reading some of the complaints and I see people complaining about merchandise. This is a CREDIT CARD. If the company that you are buying from looks shady, don't buy from them, but its not Open sky fault. This card is to use on building your credit. I am going to give it a year and if I have any problems then I'll get my deposit back after they get their balance. I will say my credit score has jumped 40 points. TY

Date of experience: November 4, 2022
OpenSky E. OpenSky Rep
over a year old

Hello Christine G,

The we are Opensky.com, a retailer that sells merchandise. There is an OpenSky credit card, that is Openskycc.com. They are a company that has no affiliation with us. Sorry for the confusion.

All the best,
The OpenSky Team

Kentucky
1 review
0 helpful votes
Follow Michele L.
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Had my card stolen, ran up charges and could not get anyone to answer. The phone was on hold for well over an hour multiple multiple times. They turned it in on my credit report as no paid. Still to this day not gotten a hold of anyone to actually help me

Date of experience: December 14, 2022
Ohio
1 review
0 helpful votes
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Made a purchase and two weeks later, went to check the order status since it was taking so long to arrive. It said it had been canceled even though I'd never canceled the order... and I was already charged for it. I reached out to *******@opensky.com, followed up a week later, and zero response. Never got my money back, either.

Date of experience: April 4, 2024
OpenSky E. OpenSky Rep
over a year old

Hello T.B.
I am sorry you did not receive the assistance you were looking for. I have searched out database for an order matching the name provided by this site and am not coming up with anything. If you could please provide an order number, someone will reach out to you.
Kevin M
Customer Operations Manager

Idaho
2 reviews
0 helpful votes
Follow phil p.
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Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!

Date of experience: September 24, 2023
OpenSky E. OpenSky Rep
over a year old

There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.

Sorry for the confusion,

Kevin M

Customer Operations Manager

North Carolina
2 reviews
2 helpful votes
Follow Susan D.
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This place is probably just a "host" website where anyone can sell products. I found 2 motion activated LED lights in the "home" category that seem to be the same thing this evening. They are selling for $18.56 and $38.35. I bought this same motion activated LED light at one of the "Dollar" stores for either $5.95 or $6.95. There are no bargains here.

Best shop elsewhere! They are giving the web stores a bad "name". There are lots that are reputable!

Follow up to Open Sky's response:
I understand you are just a marketplace... and that your sellers have the right to set their own prices... But you are sending out sponsored ads that indicate "half off or more" or "up to 75% off".

Very misleading... I browsed your selection extensively, and found no great deals. So the 50 or 75% off only comes from someone jacking their suggested Retail price up and then selling it for less. Technically that's fraud.

Date of experience: July 18, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Susan! We are sorry to hear you have this impression of our site. OpenSky hosts thousands of different shops offering a wide variety of products, and each merchant is responsible for setting their own prices. While you may feel this way about the product in question, you will likely find many intriguing products you feel differently about if you continue to look around. If you are ever in need of assistance with anything, please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to help. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

Ohio
2 reviews
25 helpful votes
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Terrible product
March 30, 2020

I ordered a pair of ankle boots. They not only don't look like the picture they are so poorly made! No tag for size or material. Not stamp as shown in pictures. I will not order anything else from this site again!

Date of experience: March 30, 2020
OpenSky E. OpenSky Rep
over a year old

We are sorry to hear that your item was not as pictured,. Please look out for a private message from us.

Illinois
6 reviews
10 helpful votes
Follow Shely M.
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I ordered a cell phone case through Open Sky's website. The supplier of the item was Modes Wireless.
I received an e-mail from USPS stating my package was delivered to me, but I never received it.
USPS investigated this issue upon my request. They determined Modes Wireless assigned an incorrect duplicate tracking number to my package.
I reported the findings of the USPS investigation to Open Sky.
When Open Sky contacted Modes Wireless to reship the item, Modes Wireless did not respond to Open Sky's communications.
Open Sky has stated they have issue me a refund that should be appearing on my bank statement shortly.
In regards to Modes Wireless, I find their shipping practices to be questionable.
In regards to Open Sky, this is the second time I have placed an order with them and never received my order.
Therefore, I do not recommend conducting business with either one of these companies.

Date of experience: April 15, 2022
Washington
1 review
0 helpful votes
Follow John W.
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The whole process was easy. Cheap price quick shipping. My item a rather expensive portable ac unit arrived damaged. Spoke with customer service, and exchanged a few emails. The vendor requested photos of the damage and approved the return. I was refunded very quickly. Don't understand the bad reviews. My whole experience was a waste of time but the rectified the situation as soon as they were aware. I would buy from again.

Date of experience: June 2, 2021
Georgia
1 review
0 helpful votes
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Ended with two unplaced orders placed. One was cancelled. The second one arrived today. Husband says it looks like s night gown. I will give it the old college try before returning. Also price decreased significantly right after my non placed order. This is frustrating. I love on line shopping and other experiences with Open Sky have been positive.

Date of experience: July 17, 2017
Illinois
1 review
0 helpful votes
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Jewelry
November 23, 2015

That is why I order just inexpensive earrings for myself and sometimes rings which you call costume jewelry if people steal them when traveling it not big lost their jewelry not the best but they will look great on you in pinch

Date of experience: November 23, 2015
Michigan
1 review
1 helpful vote
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Even BETTER than expected!
October 15, 2016

I'm very pleased with the decorative bamboo cutting board.
It's very nicely crafted and will make an excellent decorative addition to my kitchen.
If ALL of your offerings are this nice... I'll be back for more!

Date of experience: October 13, 2016
Texas
2 reviews
1 helpful vote
Follow Lyn H.
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Lost order no response
January 6, 2016

Order# *******. Ordered as a gift for Christmas I have contacted Open Sky several times the "love team" says they will get back with me and still no response. Shows shipped but still haven't received item. Terrible customer care!

Date of experience: January 6, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Lyn! We are sorry to hear that your order may have been lost in transit. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will be happy to assist you with this. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We will do our best to resolve this issue to your satisfaction.

New York
1 review
4 helpful votes
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Oh my gosh
May 2, 2014

Oh my gosh. Been buying from them a few years now. I always end-up kicking myself for falling for their bait-and-switch strategies. Customer service ("customer love") is so incompetent. Seems the business targets unsophisticated young shoppers with dad's credit card. Wax fruit.

Date of experience: May 2, 2014
Ohio
2 reviews
4 helpful votes
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DON'T FALL FOR IT!
November 6, 2016

Clothing is very low quality, something you could buy for example at a store like "Roses" or Shopper's World... I just spent $40 on a supposed "french terry two pocket long top... it is super cheap looking!

Date of experience: November 6, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Gina! We’re very sorry to hear that you were not pleased with your recent purchase. For immediate assistance with your issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. If you would prefer to speak via email, please go to the following: https://www.opensky.com/content/contact-us. We look forward to assisting you with this issue.

California
2 reviews
19 helpful votes
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Stick with Amazon!
August 4, 2015

This site falsely advertises "credit" in your account, has lousy return policy and customer service can't decipher your email requests. Run as fast as you can, away from the computer, and order online with a more reliable company. Their adverts lead you to believe inexpensive, wonderful products, but are not worthy. Wish I'd seen these reviews before I dropped a few hundred on various items that they won't refund me fully for. Minus shipping/handling that costs more than it did on the receiving side! Sucks.

Date of experience: August 4, 2015
Indiana
1 review
3 helpful votes
Follow Erika W.
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I so wish I'd read the reviews before ordering via open sky. Absolutely the worst online shopping experience ever and no competent customer service. Save yourself a lot of time and money (charged for item never shipped or received) don't order just go to a more reputable site

Date of experience: November 15, 2016
OpenSky E. OpenSky Rep
over a year old

Hi Erika! We’re very sorry to hear about your shopping experience. Please send us a private message describing the issues that you encountered along with your email address and order number. This is to ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.

Overview

OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.

service
222
value
214
shipping
214
returns
168
quality
201
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