OpenSky

I used to love this site and have been a loyal customer for several years, but recently they apparently have gotten rid of their customer service dept. There is literally no way to do returns or inquire about products. I have sent numerous emails to no avail, have received no response what so ever and literally had to reach out to the vendor to see if they could help. They very kindly are going to look into it for me. I have purchased some great things off of OpenSky, there are some wonderful vendors, but now am so disappointed with the lack of customer care that I am going to pull my account.

Outrageous, unnecessary mark up on outgoing S&H charges. Return shipping was $7 less! And, of course, you are charged for both. Obviously the product was unsatisfactory as I returned it immediately. Their customer service is proof that they are not interested in return customers. Save yourself the money, there are no bargains here.

Response to Open Sky's response: I will learn from my bad experience. I paid a lot of money with nothing to show for it. I purchased a piece of crap from you, it came with no instructions, the app was unhelpful. I returned it and end up on the hook for your outrageous shipping costs to and from. I am not happy, but lesson learned. Never order from OpenSky.com.

In early December, I decided to try shopping at OpenSky. There was plenty of time to receive my items, assess them and return if needed (fit, whatever). One of my orders was split and, while I received part of it, almost immediately, it took 18 days to receive the remainder. I called repeatedly to see where it was and, on one occasion, spoke with an individual who suggested OpenSky would not be the least concerned if it lost future business. (Fails #1 and #2) As it happened, I was quite disappointed with a top that had been ordered, so I contacted Customer Service. They graciously refunded S/H charges for that part of the order. However, when I observed the refund amount, it was almost $8 short. Hmmm... so I call OpenSky again and learn that I had the great (while unknown) pleasure of losing $8 due to the restocking fee. Nowhere had that information been shared with me. (Fail #3) I would suggest your save yourself potential angst by shopping elsewhere.

I ordered several items from Opensky for Christmas. Several came in a timely fashion, but I did not like one so requested a return on Dec. 18 via the email protocol. Automated response, nothing else. Requested again Dec. 26 with same result. Another item is only now being sent. Was not pleased with quality of the jewelry items, but my daughter liked them and they were a gift for her. Given the issues with return, I cannot recommend this company. And the return will be at their discretion and deducted from my payment-IF I ever get the info.

Bought a pressure cooker (with the 35% discount, it was much cheaper than Amazon, Bed, Bath & Beyond, etc). Order was processed in 2 days. Item arrived (via UPS) the morning after--3 days after placing the order. Could not be happier with the speedy service.

I also placed a second, separate order (for shirts) the same day. Still waiting for that order to arrive, so, no comment negative or positive on this second one.

I had to call customer service. Call was answered quickly, gentleman on the phone was polite and helpful, so I give a very positive review for that aspect as well.

I'm an infrequent OpenSky shopper, but so far, I've had great shopping experiences. Items arrive super fast and are well packaged and in good condition. I have no major concerns or worries when buying from OpenSky. Once you start to accumulate rewards, it becomes complicated about how they apply and when you can actually use them. I understand these are incentives to buy more, so I keep this in mind and don't actually believe I have $75 in reward money to spend.

Very Very unhappy with this company. Right away I emailed them for a receipt for the Nu Brilliance I bought, Which they ignored. Sure enough I had a couple of glitches. I was nervous about buying, it's kind of a risky item because it claims to do so much and is around 200.00. An amount I sure think twice about throwing away, but with Robin McGraw endorsing the product, i figured it was maybe worth the risk. Big Mistake... Now I have glitches all the time in the product and its only a few months old. The said their return policy is 14 days... What a joke!

First I ordered 1 item on 8/23/16 then I saw they charged my card for 2 separate orders of the same thing. I thought oh well I can use 2 of these items and let it go. Now a month later no items received, trying to contact someone is an absolute nightmare. At least 10 emails and chat online and still just a canned response. We will check into it and get back to you in 2-3 days. Still nothing. I have now repeatedly asked for a refund and again no response. They provide no number to call them anywhere on their site... terrible customer service. I will never do business with them again. I will have a lot more to say and to more sites and people if my money is not returned ASAP.

Order was promised to arrive within four days. On the third day we received an e-mail saying sorry, order delayed, will notify you when it's shipped. Two days later received notification item was shipped, with a USPS tracking number. After four days the only tracking showed it was entered into the USPS system in Coppell TX. Four more days and we e-mailed and called. E-mail stated we'll get back to you ASAP--that would of course depend on what Open Sky considers "as soon as possible." Then received a e-mail to our phone call--they'll also get back with us. At this point, and reviewing the many posts that also deal with the same merchandise, we wonder if it's worth the aggravation. Someone within the Open Sky network has a hole in their ozone and I for one would have to be very happy with the results or I will never, ever order from Open Sky again. This is our second on-line order that has disappeared into "open sky."

I received the same type of initial response as the woman who said she ordered several items and received them all, except one. I have sent 5 or more emails to opensky, with zero responses, other than an automated one. I ordered on 25 November, and it is now 15 December. The tracking number stated a delivery on 7 December. I will be contacting my state's Attorney Generals office to report your company, as well as initiating a call to my credit card company to start the process of cancelling my order in order to get my money back.

Some interesting looking products, so i tried to purchase. Tried about 20 times but the website gives absolutely no indication of what is wrong, it just shows the processing "wheel" then stops. Nothing happens, and i can't get the order to go through. Shopping on this site is beyond frustrating. I have tried different credit cards, different addresses, even different items. Then there is the constant bombarding my email with notices about expiring credit. Going somewhere else to shop.

I bought some "bamboo sheets" supposedly from Royal Boudoir on a special with LivingSocial. I trusted them because of that relationship. However, the first set was "lost" and the second set arrived without the Royal Boudoir label and despite saying bamboo, they were 100% cotton. I got in touch with their customer service - which helped me quite well with finding the "lost" sheets however, they were not particularly sympathetic to my concern that they are dealing with unreliable vendors. I think I was speaking to computers, actually. They did not seem to have any concern that they are a distributor for at least one misrepresenting or actively fraudulent vendor.