I have never written a review before, but I would like to save someone who might be contemplating purchasing from Open Sky. I purchased a necklace, that when it arrived, was a cheap looking version of the picture. When I tried to send it back, there were no responses to my emails, and the phone number just hangs up. There is no way to reach anyone that can help you. All roads lead to a dead end. Don't do it. Once they get your money, it's history!
Ordered two items; one was delivered, the other marked cancelled but I was charged for both. Tried to contact customer service and E-mail bounced. There are plenty of other sited to order from. Skip Open Sky.
Hi Eve! We are sorry to hear that happened to you. Anytime an order is cancelled, we always refund the customer. Depending how your order was placed, it can take up to 10 business days to receive the refund. We have not heard reports of emails bouncing. The best email address to use is openskysupport@opensky.com. Please let us know if you have any further concerns. Thanks!
Prices were not correct with advertising. WAY too many spam email the minute you click on their site. Shipping takes FOREVER and the quality is very poor. Still waiting on 2 missing items, no way to contact the real vendor according to the OpenSky on-line support person and it will take at least 2 business days for them to get an answer as to where these missing pieces are. Really poor business model. Going back to Amazon where they hold true to their word and stand behind products with an easy and predictable shopping experience. Save yourself the trouble and close the OpenSky site before you end up unhappy.
Hi Kim! We apologize for the many issues you have been facing with your recent purchases made on OpenSky. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, we are always happy to help with any issues of this nature which may arise. Please send us a private message that includes your email address and order number so we may ensure that you are further assisted successfully. Based on these circumstances you described, we should certainly be able to do more to assist with this matter.
I ordered a pricey computer chair from OpenSky because the price was a steal... then I started reading all the negative reviews on here and got really nervous. I sent two emails regarding my order and got immediate responses, so I had no issues with their prompt customer service. I received my item a week after ordering and it was in perfect condition.
Interesting note, however: The tracking name for my order was listed as Wayfair. I believe that this site is a con in that it orders whatever items are on their website from other companies, so it's little surprise that some people haven't been receiving the items they've paid for.
Hi Andrea! We appreciate you taking the time to share your feedback with us. Would you mind sending us a private message through this site containing your email address and order number? Given the reference you mentioned, it sounds like our member merchant you made this purchase from may also sell through Wayfair and we would like to follow up with them to make sure they use our packing slips on future orders to avoid further confusion of this nature. That being said, we are certainly glad you were pleased with your order aside from the initial concern.
I had received the wrong item and followed steps to return it properly. Its been weeks of no contact and there is no easy way of contacting them! However they bombard me with 2-3 emails a day offering promotions but no resolution to my problem. Worst customer service do yourself a favor and shop elsewhere.
Hi Mason! We are sorry to hear about the difficulties with your recent return. If you contacted our Customer Love team to initiate the return and we provided you with a return shipping label, you should automatically receive a refund within 3 to 5 days of when the tracking information confirms that the product was delivered back to the merchant. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will check on the status of your return for you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Would not order from this company again. After 30 days of emails back and forth and plenty of tracking (usps), the product never arrived. Much to my dismay, I was very disappointed. First saw the add on a side bar on facebook... rip off. Don'the bother. Waiting for my refund... maybe 2 to 5 days.
Hi R G.! We are sorry to hear that you never received the product you orders. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to assist with any related issues that may arise. If you are still in need of further assistance with this matter, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. Regardless, we appreciate the feedback.
At the end of May 2016, I ordered a bracelet and a necklace. Here it is July 1st and I have never received either item. I have sent Open Sky numerous emails asking for a refund. They haven't even acknowledged that the order was cancelled. Why must everything be such a struggle? Please refund my money then we can go our separate ways.
Hi Susan! We apologize for the difficulties with your recent order. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will be happy to work with you to resolve this issue as soon as possible. We go to great lengths to make ourselves available to assist our customers with any issues that may arise, and it is unfortunate to hear that you had such a difficult time reaching us to this point.
I was sent the wrong size sandal, but because I didn't respond within my two weeks (due to a very heavy schedule) they were not dealing with me. Their mistake cost me. I have had 3 bad experiences - 3 strikes, they're out.
Hi Pam! We are sorry to hear that you received an incorrect product. If the items is still in brand new condition, we would be happy to assist you with this.
NOT happy for getting a package for more than 10 days - UPS Ground... it's bazaar, sounds like an international package delivery... and it doesn't specify what carrier will be used nor estimated delivery time. I got screwed b/c I could NOT give the package as gift to my good friend... it's a mess this OpenSky shopping website had created...
How this company is still in business, I don't know! Worst customer service ever, won't return your phone calls! That alone tells you it's a shady business. Just read all these reviews, and all the complaints on Better Business Bureau.
Isn't it too bad you can't BLOCK me on this site like you did on facebook?!
And don't expect a refund on returned items, even defective ones, had to eventually contact my credit card company. Oh, and be careful, they'll send you more than what you ordered and than that way you lose more money and they make more!
Doesn't even deserve a one star!
Hi Monique! We are very sorry to hear you feel this way. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their orders and specifying whether returns are accepted (which is listed in each product ad), but we are able to make exceptions to the stated return policy in the event items are damaged or not as described. Furthermore, the reviews on this site only represent feedback from a very small subset of users, and do not accurately reflect the typical shopping experience. Regardless, we appreciate you taking the time to share your feedback with us.
This is the WORST website ever. They add items to your cart right before checkout. Customer service is a joke. I was quoted 7 different prices for the same item in 3 days... the price changes constantly. In addition, even if you wanted to buy something, their cart and checkout page are so busy adding things, you can never complete the transaction.
I ordered a pair of leggings a month ago and got an email just 2 days after saying my order shipped, along with a tracking number. When I track the item all it says is it was picked up. It's been like that the entire time. I've emailed customer service and just like other reviewers I get emails saying "thanks for your email we'll get back to you in 2-3 days." That was 2 weeks ago now. I'm beyond frustrated. I'm convinced it's a scam and just want my money back. Don't bother ordering from them. And what's the deal with the $75 credit?! A total scam if you ask me! Caveat emptor!
Hi Ashley! We apologize for the difficulties with your recent order. If the tracking information shows that the item has been picked up by the post office and has not moved since, then the shipment is most likely being delayed by the shipping carrier. If you indeed sent us an email from https://www.opensky.com/content/contact-us two weeks ago, you certainly should have heard back from us now, and our reply likely went into your spam folder. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this right away. Also, you can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242.
Ordered battery operated candles. Had to continually contact them about the order. It arrived later than promised. I was not satisfied with the quality. Contacted & they promptly sent me a shipping label. I only got 20% of the cost of the product & just found out about their refund policy. 19.97 (price of order) - 1.99 (handling fee) - 3.99 (shipping fee) - 7.95 (restocking fee) - 2.59 (return shipping) = 3.45 ( total refund) which I received. This organization is a shame! Will tell everyone I know how horrible they are!
Hi Jean! We are sorry to hear of your disappointment with how your return was handled. Unfortunately, for inexpensive products in particular, the shipping costs involved with returning a product can amount to a significant chunk of the total amount page. For future reference, our return policy is explained in further detail on the following page of our site: https://www.opensky.com/customer-support?article=1467248. If you have any other questions, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you further.
I ordered three leather cell phone bags (as gifts) and the colors I received were sable brown, gold and gray. I ordered Orange, gray and Silver. It took them 10 days to respond and then deny the colors they sent me, as if I am mistaken about what I received with no offer of a solution or compensation, just find a way to send them back. Their customer service number is hard to get through to and they are not very helpful Or knowledgeable. A very unsatisfying experience and waste of time. Most companies have good customer service and quick responses. I am not going to order from them again. Ebags, amazon, and others are excellent. Thank you.
Hi Theresa! We apologize for the difficulties with your recent order. We are sorry to hear you were not pleased with the quality of your recent orders. OpenSky hosts thousands of different merchants and each is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. It sounds as though you may have already returned these bags but, if you are in need of further assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will do our best to help resolve any outstanding issues. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased a blouse which was the wrong size and tried to exchange it. The web site return instructions did not work, I could not get a return label and in spite of several emails, I kept getting the same stock answer and no resolution. Now my 2 weeks to return has run out. Don't buy anything from opensky unless you want to throw away your money! You also cannot reach anyone by phone.
Hi Marilyn! We are sorry to hear about the difficulties you are experiencing. Please send us a private message through this site including your email address and order number and we will be happy to review your situation anew and see what more we can do to help. We will certainly do our best to get the situation taken care of to your satisfaction.
Sizes are not even close. I ordered Large shirts, and they were actually small w a large label. If you get to exchange for another size, it will cost an extra $12-20. Very disappointing, clothes looked cute but are not even close in proper sizing. I sort of feel this is on purpose to get the exchange/return money
Hi MC! We’re very sorry to hear that the item exchanged does not fit properly as well! We would definitely like to further assist you with this issue! For immediate assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further.
If you have a problem there's no phone number to call! I did e-mail them because I've been charged two different payments& was told they do this all the time! The charges are not even the same amount! And I still haven't received all of m y items! Two items and charges on my card for over $100.00!
Hi Veronica! We are sorry to hear about the problem you are facing. We are glad to know that you have been in contact with us. We will be happy to assist you!
I have sent back at least 3 different items without getting my refund. The last one about a month ago. Did what I was told my one of your representatives.
Will not be purchasing from your anymore. Lost me for good!
Hi Katherine! We apologize for the difficulties you’ve been facing with the items that you have returned. Please send us a private message including your email address and order number and we will look into your situation anew. Based on these circumstances you described, we should certainly be able to do more to assist you with this matter.
Purchased a large swimsuit (even though I am a medium) and it is so short I can barely fit in it and I am only 5'4"! Inserts for boobs won't actually go in that area, they are up way too high without being able to move. Can't return. Don't waste your money on swimsuits.
I never usually buy anything for myself. But it was just my birthday so I thought what the heck. I saw a set of 14 pair set of Austrian Crystal ball stud earrings that we're hypoallergenic and discounted to $6.99 plus tax and shipping but were originally $180. The pictured they had they looked good and I can't wear many earrings unless they are hypoallergenic. I had also figured they might be good starter earrings for my 3 year old. However, when they got here looking chunky and not well put together. The studs for some sets aren't even the full length. Some even appear to have sharp sections that we're not properly removed when they were haphazardly constructed. Getting a refund would be pointless. So to say the least worst birthday gift for myself ever.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
OpenSky is proud to be a Google Trusted Store.
- Visit Website
- New York, NY
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marie! We are sorry to hear that your are not satisifed with the quality of your order. If you have not been able to reach us to discuss this matter, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you!